Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. And what a year it has been!

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Andreessen Horowitz

AUGUST 30, 2023

Cromwell, Teldar Paper has 33 different vice presidents, each earning over 200 thousand dollars a year. One thing I do know is that our paper company lost 110 million dollars last year, and I’ll bet that half of that was spent in all the paperwork going back and forth between all these vice presidents.”

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VP of Engineering AI Payment Methods Generative AI 91

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

Outseta

SEPTEMBER 11, 2017

By Geoff Roberts 20 min read Soren Ryherd is Co-Founder and President of Working Planet , a paid search agency located in Providence, Rhode Island. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston. We kicked the idea around and launched Working Planet two weeks later.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

NOVEMBER 16, 2022

Why real customer support is critical. When you hire your first couple reps, they do need to have sold a software product. It can work out a little bit for tiny SMBs, but it doesn’t work in software, okay? At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. Bootstrapping. Transcript.

Sales Hiring 271

Sales Hiring VP of Engineering Payment Methods Scale 271

Incredo

NOVEMBER 1, 2019

8 Smart tactics for your SaaS customer acquisition strategy. The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Focus: Product and Customer Journey. The same goes for the website, customer support, and user onboarding. TABLE OF CONTENTS.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157