SaaStr

NOVEMBER 16, 2021

In 2008, he founded Yammer, an enterprise software company that David grew to 500 employees and $60 million in sales. Head of Sales. Positions Needed: Enterprise AEs, Mid-Market & SMB AEs, SDRs, Sales Ops, Sales Engineer. Positions Needed: Demand Gen, Product Marketing, Sales Enablement, Events/Community.

CTO Hire 278

CTO Hire Sales Hiring Sales Recruiting CTO 278

Clouded Judgement

FEBRUARY 7, 2025

Signal can come from many places (sales team notes, customer support tickets, etc) IT Incident Management: Similar to the security alert example.

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

MAY 14, 2023

Daniel, you grew to 3 million in ARR before you hired a VP of Sales. You had all the reps and SDRs reporting to you, managed it all yourself. How’d you manage all that? Daniel : We followed a lean start up approach to building our sales process. An engineering team and the sales team was me with a laptop.

Sales Hiring 269

Sales Hiring Sales Recruiting Scale Payment Methods 269

SaaStr

JULY 11, 2023

How do you win with a high-velocity sales strategy in a fast-moving, competitive market? In a special session of Workshop Wednesday, Gorgias Founder & CEO Romain Lapeyre and Gorgias VP of Sales & Partnerships Aasif Osmany share their learnings, advice, and hacks for optimizing your sales process. Sign up for free.

Sales Hiring 198

Sales Hiring SMB Sales Recruiting Payment Methods 198

SaaStr

NOVEMBER 12, 2019

I started a software company in college to make it easy to update websites called Content Management Software Now, and I had this idea for Pardot, I wanted to make it easy for marketers to run campaigns online and measure their results. SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot.

Sales Recruiting 198

Sales Recruiting Scale Outsourcing Services Sales Hiring 198

Intercom, Inc.

OCTOBER 8, 2018

Then, lots of other functions like product management and engineering, which can sit close to those disciplines. Analytics, biz ops, marketing, sales, customer support, recruiting, finance, HR, I can keep going. Engineering talks to sales, and support, and recruiting and analytics.

Sales Recruiting 220

Sales Recruiting Leadership Engineering Finance 220

Tom Tunguz

DECEMBER 9, 2015

We started building our teams with a simple functional structure: product managers working as a product team, account managers working as an account team, and so forth for engineering, sales, marketing, customer support, QA, and partnerships. People spans recruiting, training and development.

Sales Recruiting 113

Sales Recruiting Startup Scale Systems Review 113

Neil Patel

OCTOBER 20, 2020

Always make sure to talk with a sales representative and be as detailed as possible about your current and future situation to make sure they can handle everything you need. Do you need help for the foreseeable future or just for a one-off event like a round of recruitment? Types of services. Short-term vs. long-term.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

Sales Hacker

SEPTEMBER 24, 2018

What if sales reps can really harness the full potential of the pricy software tools we thought would turn us into sales superstars? Goodbye missed quotas; hello sales engagement!). When science and sales meet, sparks fly. RELATED: What is Sales Engagement? Sales Engagement: A Billion Dollar Market.

Scale 93

Scale Sales Recruiting Engagement Artificial Intelligence 93

Chaotic Flow

MARCH 4, 2013

It offers the opportunity to reengineer business processes that cross the firewall and that benefit greatly from this information, such as competitive strategy, sales, customer support, vendor management, employee recruiting, etc.

Data 140

Data Sales Recruiting Social Media Scale 140

SaaStr

JUNE 11, 2019

But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. One, a VP sales. A VP of sales is a misnomer. You need someone needing sales. You guys are awesome. One, a COO.

Merchant Services 274

Merchant Services Part-Time VPE Sales Hiring Scale 274

Tom Tunguz

DECEMBER 11, 2012

In AdSense operations, the average account manager supported more than 10,000 customers (!) We built these tools following Larry’s advice to his teams which was to find a problem or inefficiency, generalize it as much as possible, then build a tool to automate it and then tune it over time. because of the tools.

Sales Recruiting 100

Sales Recruiting Scale Software Travel 100

Neil Patel

SEPTEMBER 3, 2021

Experts believe as much as 80 percent of recruiting will remain virtual for the foreseeable future , and the early stages of the recruitment process are ideal for the online medium. With Paradox, you get a mobile-first recruitment experience that uses AI to put the candidate first. Outline Resources Needed.

Sales Recruiting 138

Sales Recruiting Social Media Sales Hiring Marketing 138

Intercom, Inc.

JUNE 15, 2021

Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. At WeTravel , adopting agile has allowed our small support team to focus on delivering big value to our customers. The 9 principles of agile support.

Scale 235

Scale Payment Methods Payment Services Scaling 235

Tom Tunguz

JANUARY 7, 2015

LinkedIn attracts hundreds of millions of consumers to post resumes online and sells this data and access to its audience to advertisers and recruiters and salespeople. Recruiters buy Talent Solutions to find, connect with and acquire talented people. In 2007, online sales generated 63% of revenue.

Sales Recruiting 100

Sales Recruiting Benchmarks Metrics SaaS 100

Intercom, Inc.

OCTOBER 7, 2021

World-class customer support comes first. This means that, for the past few years, we’ve been working to staff teams across multiple time zones to make sure all of our customers have the help they need when they need it, no matter where they live. “World-class, awesome, human customer support comes first.

Sales Recruiting 118

Sales Recruiting Scale Sales Hiring Investment 118

Tom Tunguz

MAY 31, 2017

This might seem like a very logical argument for differentiating on sales processes, but it’s a fallacy. First, it presumes that the most valuable skill set in sales is building rapport. Great salespeople understand how to manage a sales process and the five key people in a sales process. Trust is critical.

Sales Hiring 100

Sales Hiring Sales Recruiting Scale Outsourced Development 100

Sales Hacker

MAY 16, 2019

Nothing really stood out until I stumbled across a “Director of Sales and Client Relations” role with a company called Jammony. Director of Sales and love what I do. How can you get started in sales? Keep reading as I share my story and offer some tips that could help you get your 1st (or next) sales role. Today, I’m Sr.

Sales Hiring 101

Sales Hiring Sales Recruiting Sales Interviewing 101

Tom Tunguz

JANUARY 13, 2014

Next, these companiess shifted into sales and marketing mode, pitching and selling potential customers. When the customer acquisition methods were somewhat in place, these startup created a third process to recruit salespeople and build a marketing organization.

Sales Recruiting 113

Sales Recruiting Development Startup Sales Hiring 113

Intercom, Inc.

JUNE 9, 2021

By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. Information has been provided in a way that is easily digestible and easy to apply” – Caijsa, Customer Support Specialist. Skills and culture .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

User Pilot

AUGUST 30, 2024

Interested in customer support specialist roles? In this guide, we’ll explore the ins and outs of customer support specialist roles through detailed job descriptions and handy templates. Looking into tools for customer support specialists? You’re in the right place! Let’s dive in!

Customer Support 52

Customer Support Sales Recruiting Social Media Sales Hiring 52

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Intercom, Inc.

JUNE 2, 2021

My team recently took ownership of our Customer Support channel strategy. Building this strategy was a medium-innovation project because we needed to take time to evaluate how Intercom should evolve to become an omnichannel support tool – without reinventing the wheel. Customer impact can be a strong signal of urgency ”.

Innovation 251

Innovation Sales Recruiting Investment Strategy 251

Tom Tunguz

JULY 7, 2015

In every sales process for every SaaS startup, there is one ultimate internal champion advocating the purchasing decision. So, which departments within customers spend most on SaaS? Software companies targeting Human Resources and Sales teams are in aggregate each worth about $50B. Salesforce Sales 92%. Zendesk CS 77%.

Sales Recruiting 109

Sales Recruiting Sales Hiring SaaS Scale 109

Intercom, Inc.

JULY 19, 2021

What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. 5 cross-functional benefits of conversational support (and how to measure them).

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

SaaStr

MAY 14, 2019

Mikkel : Our business, we started out helping customers with very basic customer support. Helping businesses be responsive and transparent and empowering to their customers over different channels to engage with their users. Then we are going to help our customers across the entire customer experience.

Cloud 238

Cloud Sales Recruiting Scale AWS 238

SaaStr

JUNE 23, 2019

But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. One, a VP sales. A VP of sales is a misnomer. You need someone needing sales. You guys are awesome. One, a COO.

Merchant Services 222

Merchant Services Part-Time VPE Sales Hiring Scale 222

Intercom, Inc.

DECEMBER 19, 2018

Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. ” On Support. PREACH – a framework for perfecting your customer support tone. Jack Jenkins, Senior Customer Support Engineer , and Amanda Rothbard, Customer Support Representative. ” On Sales.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Sales Hacker

OCTOBER 24, 2022

Want to write sales emails like a pro? Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker. Adding more flexible benefits options to recruit and retain employees.

Sales Recruiting 78

Sales Recruiting Sales Hiring Growth Marketing Customer Support 78

Tom Tunguz

AUGUST 25, 2015

Here’s my stab at that list: CRM, Marketing Automation, ERP, Expense Management, Analytics, Email, Collaboration, Document Storage, Payroll, HRIS, ATS, IaaS, Customer Support, Recruiting. Sales teams, always looking for an edge, also belong to the early adopter segment and buy CRM and online meetings software.

Sales Recruiting 100

Sales Recruiting Data SaaS AWS 100

Practical Advice on SaaS marketing

OCTOBER 3, 2015

Adwords, events, inside sales, or whatever other tactics you use to attract prospects cost money. To recover that investment in sales and marketing, companies need to convert those prospects into paying customers. And the longer the sales cycle runs, the longer the delay before there’s a purchase, and the bigger the problem.

Sales Recruiting 100

Sales Recruiting Payment Features Subscription Technology 100

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase.

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

Intercom, Inc.

JULY 4, 2018

Below you can watch me deliver that talk in London’s Roundhouse, or read on for a written account. The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. We’ve spent nothing on sales and marketing.” Everyone uses it. Few people like it. Sign me up.

Marketing 191

Marketing Sales Hiring Sales Recruiting Innovation 191

Teamgate

FEBRUARY 24, 2020

Customer Relationship Management (CRM) software is used to increase business productivity by enhancing marketing, sales and customer service functions. With CRM software, companies can easily target, segment, and prioritise the hottest leads to convert faster into opportunities and eventually the customers.

Artificial Intelligence 90

Artificial Intelligence Sales Recruiting Sales Hiring Business 90

Sales Hacker

APRIL 21, 2021

Do you love chasing down the sale? What about using data analysis to create sales strategies? Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management.

Scale 116

Scale Sales Recruiting Technical Review Technical Advisors 116

User Pilot

DECEMBER 6, 2023

Using the product to solve real-world problems also helps them to better empathize with their customers and understand their needs and pain points. Start implementing a dogfooding program by recruiting users from across the organization, especially those not involved in the product development. This kills two birds with one stone.

Software Development 98

Software Development Sales Recruiting Development Software Review 98

Totango

JULY 19, 2021

It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations, sales or other service-orientated backgrounds. Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. Customer advocacy.

Customer Success 126

Customer Success Sales Recruiting Compensation Scale 126