CustomerSuccessBox

DECEMBER 12, 2019

As companies have started understanding the benefits of customer success, they have started rushing into the field in the hope of getting quick returns on their investment. First of all customer success is a long term game. While scaling Customer Success, leaders are prone to make some common mistakes based on their presumptions.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

ProfitWell

MARCH 12, 2020

Customer support. Almost half (49%) of American consumers switched companies in 2019 due to poor customer service. Nobody likes to be kept waiting or to feel like their problems aren’t being heard; being available to answer questions and help customers is vital to your success. Payment processing. Bookkeeping.

Subscription 59

Subscription Payment Features SaaS Payments Payment Services 59

User Pilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. But then what? Source: Woopra.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Audacix

NOVEMBER 10, 2023

Even after knowing the massive difference that automated vulnerability scanning tools can make, many organizations are hesitant to integrate application security tools in the software development life cycle. Similarly, testers and developers need to know about these features of application security tools.

Payment Services 40

Payment Services Payment Solutions DevOps as a Service Payments 40

User Pilot

JANUARY 30, 2023

The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. What is the product adoption curve?

Technical Review 80

Technical Review Software Review Underperforming Technical Team Education 80

Scytale

AUGUST 19, 2024

These tools generally come in two varieties: Automated penetration testing solutions: These are fantastic for quickly and efficiently scanning for known vulnerabilities, taking a lot of the heavy lifting off your shoulders by generating detailed reports on your system’s weak spots. Screenshot from Valency Networks’ website) 6.

compliance 52

compliance Underperforming Technical Team Systems Review Cloud 52

User Pilot

MARCH 24, 2023

This article will compare the features, strengths, weaknesses, reviews, and pricing of each tool, enabling you to confidently decide which one is the best fit for your business needs. TL;DR Interactive user guides utilize diverse UX patterns to educate customers on how to use your product more efficiently. Let’s begin.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

Full Session

NOVEMBER 6, 2022

Our powerful web analytics solution can significantly help various specialists, including UX researchers, UI designers, product teams, digital marketers, and product managers. With a good range of features and integrations, it’s challenging to know which one is best for your team and project. Mixpanel vs Amplitude: Support.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

User Pilot

MARCH 22, 2023

Which is the ideal tool for developing interactive user guides – Whatfix or WalkMe? Apart from increasing product adoption , user guides help shorten the time to value and reduce customer support and success costs. A tool is necessary to create interactive user guides as it reduces dependencies on software developers.

Software Review 52

Software Review Underperforming Technical Team Onboarding Technical Review 52

How To Buy Saas

SEPTEMBER 24, 2024

You can take informed decisions to plan for company expansions, product development, investments, and plan strategies. Getting an accurate valuation will help you steer clear from bad investments and selling your business for less than its true value. It can also help you identify issues and problems to fix.

SaaS 52

SaaS Business Compensation Customer Lifetime Value 52

Full Session

JANUARY 16, 2023

To evaluate each tool, we’ve looked at the list of features, general ease of use, and customization options. We’ve also considered the quality of customer support, deployment, integrations, and pricing plans. FullSession also helps with in-team and cross-team cooperation. Customer support. Deployment.

Software Review 52

Software Review Mobile Technical Review Pricing 52

Full Session

NOVEMBER 16, 2022

We’ll also consider language, customer support, reviews, and pricing options. Google Analytics and Mixpanel might seem similar, but they’re substantially different software. Various specialists – like marketers, product managers, UX designers, and product teams – can benefit from the data collected by these platforms.

Software Review 52

Software Review Sales Hiring Technical Review Underperforming Technical Team 52

User Pilot

MARCH 20, 2023

Creating interactive user guides has multiple advantages, such as quick time to value, increased product adoption , and reduced customer support and success costs. It’s important to use a tool for creating interactive user guides because it reduces reliance on developers and allows you to trigger guides contextually.

Software Review 52

Software Review Onboarding Underperforming Technical Team Scale 52

User Pilot

MARCH 15, 2023

Pendo’s weaknesses in turn include its inability to trigger experiences based on in-app events, limited onboarding elements, and very high pricing (with startup plans starting at $7000 per year!) There are several reasons why you may need one: For most software companies, creating interactive manuals from scratch is the wrong approach.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

User Pilot

MAY 1, 2021

collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. collect VoC data outside the app with customer interviews, online surveys, social media listening, product reviews, customer website behavior. Sending out surveys and talking to customers might sound easy.

Data 52

Data Social Media Technical Review Interviewing 52

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 104

Cloud Scale AWS Artificial Intelligence 104

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. What are the pros and cons?

Education 118

Education Sales Hiring Technical Review Underperforming Technical Team 118