Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Contact sales 2.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. And you know why people are subscribing to your software.

Software Review 37

Software Review Systems Review Software Social Media 37

TechEmpower SaaS

MARCH 4, 2024

Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

JANUARY 24, 2022

With that, I asked my first controller at my first start-up, Anita Kutlesa, who has since gone on to be CFO at several SaaS and software companies, from Pipedrive to Coverity and more, to share her suggestions and learnings: … The Top 10 Important Finance Mistakes First Time Founders Make. Anita Kutlesa. Your focus expands. But don’t.

Finance 334

Finance Outsourcing Services Systems Review Technical Review 334

FastSpring

OCTOBER 11, 2024

When you’re expanding your software business into new regions, industry benchmarking data can help you make better strategic decisions by answering important questions about business in the region. customers in June, about 89 will renew their subscription for July. If you’re selling software at the same price into both the U.S.

Merchant Services 158

Merchant Services SaaS Payments Benchmarks Subscription 158

Intercom, Inc.

FEBRUARY 24, 2020

They needed a tool that would let their customers seek help in a fast, easy and user-friendly manner. “We We identified that the problem was tied to limiting software rather than the team itself and that was the breaking point. We simply couldn’t offer customer service that is anything less than perfect,” says Darius.

Customer Support 183

Customer Support Technical Review Systems Review Software Review 183

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Tom Tunguz

JUNE 10, 2023

Zendesk AI automates customer support. Then draft an email to each prospect using data from their customer support tickets & save them in my drafts folder. That’s a level of automation rarely seen within the enterprise without custom coding. In the last month, Hubspot launched ChatSpot.

Software Review 237

Software Review SaaS Systems Review Application Development 237

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. From our experience providing integrations to thousands of customers, here are the three key business process automations to help your growing company scale faster: 1.

Sales Hiring 325

Sales Hiring Scale Technical Review Marketplace as a Service 325

Intercom, Inc.

AUGUST 17, 2020

Localizing a product for international expansion means making all aspects of that product accessible to the market you’re looking to enter – from language translation and adapting product UX to offering multilingual customer support, and beyond. The hidden costs of forgoing localization. Low conversion rates.

Investment 276

Investment Scale Software Review Systems Review 276

Buffer Resources

FEBRUARY 9, 2024

How can we keep creating a unique customer support experience even as we get an increasing number of messages from customers?   Delivering exceptional customer support has always been at the core of Buffer’s mission. This is a question that is always on my mind. 

Customer Support 112

Customer Support Software Review Software Social Media 112

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. What factors beyond financials makes a target even more valuable. Sign up for a free trial or schedule a demo today.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

SaaStr

MARCH 1, 2024

Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. Businesses are changing the way you create music, recreating how films are made or dubbed, and disrupting the way programmers code. That’s every other line of code.

Generative AI 298

Generative AI Outsourcing Services AI Software Review 298

Tom Tunguz

AUGUST 4, 2024

Call it Service-as-a-Software. Toil is repetitive work : reviewing alerts, triaging leads, data entry. or too few applicants for a particular role like customer support. ” The ideal customer profile for an AI startup are hiring managers recruiting for rote work in challenging labor markets facing margin pressure.

AI 203

AI Software Review Marketing Systems Review 203

Sales Hacker

NOVEMBER 29, 2024

It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. The misconception and three focus areas We are called GTMfund because we support companies with all things go-to-market, not because we invest in GTM software. We do invest in GTM software, but not that frequently.

Investment 113

Investment Technical Review Development Team Review Scale 113

SaaStr

JANUARY 15, 2021

Maybe you think developers are weird beasts that type on a keyboard pushing out code, and then as soon as they become indispensable, they quit. At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. 2 Keep close to the customer and the problem. You may ask, “When can we ship this?”

Sales Recruiting 243

Sales Recruiting Development Software Review Management 243

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Finally, we share several customer reviews and case studies for each solution. What companies and industries each one serves.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

User Pilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Book a demo to learn more.

Customer Support 98

Customer Support Software Review Systems Review Mobile 98

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

User Pilot

OCTOBER 19, 2024

Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. Customer support : Customers receive quick and helpful answers to queries and issues. According to one report, 95% of customers will read online reviews before buying a product.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Clouded Judgement

FEBRUARY 7, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. Signal can come from many places (sales team notes, customer support tickets, etc) IT Incident Management: Similar to the security alert example. Not the best start to cloud software earnings season! Follow along to stay up to date!

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

User Pilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Customer Support 102

Customer Support SaaS AI Search Software Review 102

Stax

OCTOBER 13, 2024

Small businesses in America and worldwide have to choose from a wide variety of accounting software solutions, and this range of choices can be overwhelming. Research shows that 64% of small businesses use accounting software and the market for accounting software solutions is projected to be worth $4.3billion by 2023.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

Neil Patel

FEBRUARY 13, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Wix is an exceptional website builder, allowing you to create a highly functional and professional website with zero coding experience. Here, we review three more services in separate categories. Wix Editor.

Payment Methods 143

Payment Methods Software Review Systems Review Payment Solutions 143

Neil Patel

MARCH 7, 2021

Drag-and-drop theme builder: The pinnacle of “easy” as far as building an online store is concerned is a drag-and-drop builder, which you can use with Shopify to make sure your store looks exactly how you want it to–without drowning in endless code. The post Shopify Review appeared first on Neil Patel. Shopify Offerings.

Payment Methods 140

Payment Methods Software Review Payment Services Systems Review 140

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Stax

APRIL 8, 2025

Choosing a credit card processor that offers transparent pricing, strong customer support, and top-tier security is the key to lowering processing costs. Always review pricing models, monthly fees, per-transaction markups, hidden fees, and contract terms before making a decision. 3.5%) due to online fraud concerns.

Payment Services 88

Payment Services Merchant Services Payment Methods Payments 88

SaaStr

APRIL 20, 2024

AI in Sales and Marketing AI is disrupting sales and marketing, particularly in support and SDR /BDR functions, due to the shortage of skilled workers and the potential for increased efficiency and cost savings. Will AI let ICs do more, with fewer managers? And so much more! Give it a listen / watch!

Sales Hiring 306

Sales Hiring Startup Marketing Technical Review 306

SaaStr

AUGUST 12, 2020

So, the company starts getting divided up into functional areas, or silos, product management, sales, customers support, marketing and so on, and this siloing of the org chart I think means that not everyone knows what everyone else is doing, and there’s a general feeling of disorganization or chaos in most startups.

Startup 299

Startup Software Review Scale Systems Review 299

User Pilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Software Review 105

Software Review Technical Review Software Systems Review 105

User Pilot

NOVEMBER 7, 2024

They interact with customers daily and have invaluable insights into their needs, pain points, and how they use your product. Tap into existing resources : Review recordings of sales calls, customer support interactions , marketing materials, and product documentation. Gather deep customer insights with Userpilot.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

SaaStr

JUNE 17, 2023

SaaS businesses were forced to adapt quickly or risk being left behind as consumer behaviors shifted dramatically due to lockdowns and social distancing measures. For instance, video conferencing software Zoom saw an unprecedented surge in demand as remote work became widespread. Another example is HubSpot.

Venture Capital 277

Venture Capital Scale Technical Review Software Review 277

User Pilot

DECEMBER 31, 2024

Userpilots key features include: No-code Chrome extension for building in-app flows. Pricing: Pendo isnt transparent about pricing, you need to reach out for a custom quote. According to user review platforms, their plans start at $7,000/year. Variety of UI patterns to engage users, including modals , tooltips , and slideouts.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

User Pilot

DECEMBER 30, 2024

Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users. You can design multi-step in-app flows and create custom user segments. Heres what a user, Leyre Iniguez, had to say about the platform: User review of Userpilot. Modals in Chameleon.

Software Review 105

Software Review AI Search Pricing Onboarding 105

Subscription Flow

OCTOBER 16, 2024

In today’s fast-tracked financial landscape, billing software has become a need. Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. A billing software is the ultimate solution to your growing business’s complex needs.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

User Pilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

SaaStr

MARCH 24, 2021

Sales terminology might feel unfamiliar, but the beautiful thing about using sales customer relationship management (CRM) software is that it provides a common structure for a sales process. Identify whether leads are likely to become customers, what their needs are, and who their key decision-makers are. Contracting.

Sales Hiring 321

Sales Hiring Startup Sales Outsourced Development 321