Customer Support Underperforming Technical Team VP of Engineering 
Intercom, Inc.
NOVEMBER 14, 2019
As a brand new company, you might engage in plenty of initiatives that are inherently un-scalable – because there’s no better way to nurture customer love than through a personal relationship. It’s time to start thinking about retention at scale and bring onboard a customer success team. Why you need a customer success team.
User Pilot
JANUARY 14, 2024
TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. They earn more than developers, astronauts, and even attorneys, but less than surgeons. The Director of Product is accountable for multiple product lines and manages product management teams.
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Intercom, Inc.
OCTOBER 1, 2020
Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap.
Intercom, Inc.
OCTOBER 1, 2020
Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. It’s tricky to successfully coordinate a customer-facing roadmap.
Intercom, Inc.
DECEMBER 21, 2021
Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. And what a year it has been!
FastSpring
JANUARY 26, 2024
With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.
User Pilot
JUNE 17, 2024
The product analysis career path starts with the entry-level role of a junior or intern product analyst, which proceeds to Lead product analyst and goes as high as the Vice president of Product role. Senior product analyst : A senior product analyst develops actionable insights and strategies based on the research and analysis results.
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