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SaaS Churn: Myths, Benchmarks, and Strategies to Retain More Revenue

FastSpring

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

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How to Use Data-Driven Insights to Drive SaaS Growth

User Pilot

Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. It will also guide you through uncovering and harnessing these insights in your SaaS business. Conduct funnel analysis in Userpilot.

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Product Analytics: A Beginner’s Guide To Measuring Product Usage + Product Analytics Tools

User Pilot

The Best Product Analytics Tools for SaaS. Why you need dashboards for cohort analysis , funnel analysis and feature adoption. And no, you don’t need to be an expert to extract insights from data. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product.

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How to Become a Retention Specialist [+Tools and Resources]

User Pilot

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., While a bachelor’s degree can be beneficial, it’s not always required.

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What is a Retention Specialist? Responsibilities, Salaries, and More

User Pilot

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., Embrace a customer-centric mindset: Let’s say you’re working for a SaaS company.

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Best Resources for Retention Specialists

User Pilot

Consider certifications in customer service, customer experience management, or specialized programs like Subscription Success Certification (SSC) or Professional in Customer Retention (PCR) to enhance your expertise. Their articles are known for being informative, engaging, and backed by data-driven insights.

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Retention Specialist Salary [+ Resources to Advance]

User Pilot

Nevertheless, to give you an idea of the role’s main duties, here are the core tasks for a retention specialist working in SaaS: Proactive User Engagement & Churn Prevention : Identify at-risk users based on specific metrics (e.g., Embrace a customer-centric mindset: Let’s say you’re working for a SaaS company.