ChurnZero

DECEMBER 2, 2022

Q: What data did you use to determine segments by employee count? Alli: Customer employee headcount aligned well for us with contract value and customer revenue. Many CS leaders struggle with knowing the right headcount they need to run their operations efficiently while avoiding CSM burnout.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The same is true of data - data informs decision-making, but doesn’t replace it. Customer data. Operational efficiency. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. Brand equity. Economies of scale. Personalisation.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59

BetterCloud

JANUARY 5, 2023

SMP also enhances protection of identities and data while using SaaS.”. According to Gartner, “Growing financial, security, and operational risks are posed by IT’s inability to discover, govern and enable SaaS, automate management tasks, optimize costs and licenses, and protect data and identity.”.

Government 69

Government Management Marketplace as a Service Marketing 69

OpenView Labs

MARCH 10, 2019

Typeform is a unique online form and survey solution that makes the data collecting process more conversational and engaging for respondents. Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. We then use that information to make data-driven prioritization decisions on which content to produce.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

OPEXEngine

DECEMBER 17, 2019

The last two decades of SaaS evolution has generated an enormous amount of information about financial and operational metrics and their reporting. Comparing your metrics with accurate benchmarking data, you can then validate your reporting methodology and templatize your reporting for stakeholders. Drive the Annual Planning Process.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. A messenger can automatically gather rich, in-the-moment, first-party data for you via chatbots , surveys , third-party integrations , and other cutting-edge technology.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

SaaStr

MARCH 4, 2025

While NPS scores are common, they’re often not enough, especially for smaller companies with limited data. Operational Efficiency – The New Focus for 2025 In today’s market, investors care deeply about how efficiently you deliver customer success.

Customer Success 304

Customer Success Metrics Headcount SMB 304

SaaStr

APRIL 1, 2025

DataBricks: Pricing Power Trumps Efficiency CRO Ron Gabrisko’s surprising revelation during his time taking DataBricks from $1B to $3B was that focusing on pricing power created more leverage than operational efficiency. Despite all the sales tech we’ve deployed in the past decade (Gong, Outreach, etc.),

Scale 210

Scale Sales Hiring Underperforming Technical Team Headcount 210

User Pilot

FEBRUARY 24, 2025

Thats why Ive curated a list of three top product manager openings at data-driven companies, along with standout candidates who are ready to make an impact. Recommended product manager job openings in data-driven companies Looking for a job in data-driven product management ? Meta Manager, Product Data Operations Meta office.

Technical Advisors 52

Technical Advisors Data Management Scale 52