SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. The Metric Monolith: The Rise and Fall.

Metrics 272

Metrics Machine Learning Artificial Intelligence Technical Review 272

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Clouded Judgement

AUGUST 25, 2023

Klaviyo Overview From the S1 - “Klaviyo enables businesses to drive revenue growth by making it easy to bring their first-party data together and use it to create and deliver highly personalized consumer experiences across digital channels. ” “Data Layer. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

OCTOBER 21, 2023

Once the customers get large enough, and you have a brand … in the enterprise, for six figure deals … almost all will want to pay annually via invoice. A few data points: 50% of Zoom’s customers paid monthly until recently. Data from Zoom, Freshworks, Expensify, Squarespace, and More appeared first on SaaStr.

Data 282

Data SMB Payment Features Churn 282

SaaStr

FEBRUARY 2, 2025

Rather than committing to single solutions, successful companies are: Testing multiple AI models continuously Using self-served platforms for rapid experimentation Empowering engineers to make model-selection decisions Avoiding long-term vendor lock-in Data Management Data quality and integration have emerged as critical factors in successful AI implementation. (..)

AI 222

AI Technical Review Artificial Intelligence Systems Review 222

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. High-performing subscription businesses use NRR as a growth engine , ensuring that renewals and expansions outpace any losses from churn.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. You can also: Create trials of any length.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 261

Banking Payment Features Venture Capital Subscription 261

How To Buy Saas

DECEMBER 20, 2024

SaaS accounting is the process of recording, evaluating, and interpreting the financial data and information of your SaaS business to understand your overall financial health, growth momentum, and profitability, and make informed decisions about further steps.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. These insights empower businesses to make data-driven decisions and adapt to market changes quickly.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

FastSpring

JANUARY 10, 2023

Chargebee: Supports Complex Subscription Management. Recurly: Easily Integrates with Multiple Payment Gateways. Zoho Subscriptions: Online Subscription Billing Platform. Wave: Invoicing and Accounting Software for Small Businesses. Fully Compliant, Custom Trial and Subscription Options (Without Writing Code).

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

Tom Tunguz

APRIL 1, 2024

Rubrik, a Palo Alto-based data security company, filed their S-1 yesterday. y/y, estimated sales efficiency is 0.11, & contribution margins are negative : Rubrik sells $1 of subscription software for $0.88. Half of new customers are over $100,000 in size & contract values have grown 19% from $101k to $120k in a year.

Data 210

Data Subscription Payment Features Cloud 210

Clouded Judgement

JANUARY 24, 2025

While cutting-edge language models have demonstrated remarkable capabilities, most are primarily trained on open internet data. In AI terminology, “generalizing” refers to a model’s ability to apply learned knowledge to new tasks or unseen data. This is what I’m calling “Enterprise AI.”

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

Chart Mogul

NOVEMBER 25, 2024

To generate accurate metrics, you need clean data—here’s how our improved data cleaning features make that easier. In ChartMogul, data imported from your subscription billing system(s) serves as the foundation for calculating your SaaS metrics. There are four other ways you can correct data in ChartMogul.

Payment Features 52

Payment Features Data Subscription Metrics 52

SaaStr

SEPTEMBER 25, 2024

What data and metrics do you need to convince SaaS investors you’re in good shape and aligned with what they care about? These metrics are more targeted to those preparing for a Series A or B round and could make the difference between an excited-to-invest-in-you investor and a pass.

Metrics 184

Metrics Sales Hiring Retention Churn 184

Clouded Judgement

JUNE 19, 2024

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Let’s get into some high level data. below consensus.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

TechEmpower SaaS

JULY 24, 2023

What are your key Startup Metrics ? What special data, content, APIs, etc., What special data, content, APIs, etc., What’s the state of the relationships that brings you that data? eCommerce Does your startup run on a subscription model? How many kinds of subscriptions do you support? Free trials?

Innovation 780

Innovation Development CTO Hire Technical Review 780

SaaStr

JULY 20, 2024

Metrics, Metrics, Metrics The first thing Secureframe thinks about is metrics. If you don’t know your key company or North Star metrics, talk to your investors or other experts to figure out what they should be. So they can take action on the metrics in real time if they’re going in a direction they don’t like.

Sales Recruiting 299

Sales Recruiting Sales Hiring Scale Engineering 299

Buffer Resources

AUGUST 13, 2024

Standout feature for brands : HypeAuditor's campaign performance monitoring allows users to assess the impact of their campaigns by measuring key metrics like engagement, reach, ROI, and audience sentiment. Pricing: Shopify Collabs is available to Shopify merchants as part of their existing subscription. 

Payments 111

Payments Branding Merchant Services Payment Methods 111

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Subscription Management Software. 3 Payment Processors.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

SaaStr

DECEMBER 4, 2023

Churn increase due to greater scrutiny of costs Contract values declining More stakeholders involved in decision-making Capchase combined the study with their data set of thousands of SaaS companies and looked at what the best companies do to overcome these hurdles. Embed different payment types both in invoices and reminders.

SaaS Payments 282

SaaS Payments Payment Services Payments Payment Features 282

Blulogix

MARCH 12, 2025

By BluLogix Team The Future of Monetization: Why Usage-Based Billing is the Key to Scalable Growth Introduction Introduction Subscription models have dominated the digital economy for years, but in 2025, usage-based billing is emerging as the smarter, more scalable approach. Automate Billing & Invoicing to prevent revenue loss.

Payment Features 59

Payment Features AI Search B2B AI 59

Clouded Judgement

JUNE 14, 2024

Or Snowflake who charges based on compute used or data stored. But if an AI agent is solving tickets, the UI becomes a whole lot less important… What becomes more important is the underlying data structure of the application. The best end user experience will come from a better underlying data architecture, not an easy to use UI.

Cloud 343

Cloud Pricing AI Software 343

Blulogix

FEBRUARY 13, 2025

By Inga Broerman The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue Renewals should be a source of predictable, recurring revenue yet for many subscription businesses, they are a pain point filled with inefficiencies, missed opportunities, and revenue leakage. Delayed payments and unpredictable revenue.

Payment Features 59

Payment Features Payments Subscription Revenue 59

Clouded Judgement

OCTOBER 11, 2024

It’s creating a setup for either 1) a good time to get in before the re-acceleration shows up in the data! However, the move up is a good thing - it signals the economic data has come in strong, and there are increased odds that there won’t be as much urgency to cut. or 2) the opportunity to sell the news. Time will tell!

Cloud 167

Cloud Cost optimization & reporting GCP(Google Cloud Platform) Software Review 167

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

Kellblog

OCTOBER 13, 2022

I’m writing this post to help readers who (like me) grew up in an annual subscription SaaS world adapt to the new and increasingly popular world of usage-based pricing [4], including month-to-month contracts and variable fees [5]. And what’s the impact on your other SaaS metrics? What Does Recur Mean?

Metrics 141

Metrics SaaS Payments SaaS Payment Features 141

FastSpring

APRIL 23, 2024

Depending on your needs, sellers may run into a number of potential limitations with the Paddle platform: Paddle doesn’t accept as many alternative payment methods as other MoR partners. The subscription management system doesn’t support multi-product transactions. Digital invoices. Subscription and recurring payment collection.

Payment Methods 139

Payment Methods Payment Services Merchant Services Payment Solutions 139

SaaStr

APRIL 8, 2020

Click here for ChartMogul’s free-forever launch plan that will give SaaS businesses access to the world’s first subscription data platform so they can analyze and improve key metrics like MRR, churn and LTV. What are they all about? What are they all about? Hiver’s Free Shared Inboxes for SMB.

Machine Learning 304

Machine Learning Artificial Intelligence SaaS Consulting 304

User Pilot

NOVEMBER 14, 2024

The customer expansion revenue rate measures the recurring revenue growth from existing customers. This metric helps SaaS companies track the effectiveness of their expansion efforts. To calculate the rate, deduct the expansion monthly recurring revenue (MRR) at the beginning of the month from the expansion MRR at the end.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Kellblog

OCTOBER 30, 2022

Unlike Meritech Public Comps , where you can see metrics for the best [1], public SaaS companies, this private company data is somewhat harder to come by (the only other source that springs to mind is RevOps Squared ) and, for most of us, it provides much more realistic comparables than Meritech [2]. Free cashflow (FCF) margin of -5%.

Metrics 143

Metrics SaaS Benchmarks Churn 143

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure.

Payments 158

Payments SaaS Payments Merchant Services Payment Solutions 158

Kellblog

MARCH 29, 2023

Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024. This includes an explanation of why I excluded (what I view as old school) churn, lifetime value (LTV) and LTV/CAC analysis from those metrics.

Metrics 133

Metrics Compensation Benchmarks Interviewing 133

SaaStr

JANUARY 11, 2024

I mean, Canva’s metrics for example are just awesome. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. Every month, the meal kit, the clothing, the game subscription, the video subscription almost has to be better than the month before.

Retention 317

Retention B2C B2B Churn 317

Stax

APRIL 3, 2025

Here are the players and how they work together: Payment gateway – The customer-facing application connecting the eCommerce store to the payment processing system. The customer enters their payment details and the gateway securely transmits the data to the network.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From legacy business to subscription service. To navigate the current minefield of growth, businesses need to shift their focus.

Scale 211

Scale Payments Subscription Payment Features 211