Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow.

Customer Success 77

Customer Success Metrics Customer Lifetime Value Product ROI 77

Totango

MAY 15, 2019

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. Use the right customer success metrics. All you have to do is monitor the flow of data and proactively work to keep the customer happy.

Customer Lifetime Value 92

Customer Lifetime Value Enterprise Product ROI Customer Success 92

Totango

MAY 23, 2019

Metrics that Reveal Upsell Opportunities. Every interaction and action your customer undertakes with your team or your product generates data. This data should be stored in a customer success platform, where it can be comprehensively tracked and analyzed. If so, it is natural to offer them more seats.

Customer Success 78

Customer Success Product ROI Enterprise Metrics 78

Totango

JULY 16, 2019

By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Track the Right Metrics. Outcome metrics that reflect product ROI.

Customer Lifetime Value 69

Customer Lifetime Value Outsourced Development Product ROI Enterprise 69

Totango

APRIL 28, 2021

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. Use the right customer success metrics. All you have to do is monitor the flow of data and proactively work to keep the customer happy.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

JULY 16, 2019

By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Track the Right Metrics. Outcome metrics that reflect product ROI.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Enterprise 48

CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52