SaaStr

JUNE 26, 2024

Growth is still good for them, but they had no net new customers last quarter. HubSpots NRR has fallen to 100%, so to grow 23%, they must add 23% net new customers. Are brand-new companies that seem epic with no revenue really worth $1.5B Maybe if you have the ex-CTO of Github, but that’s still a super speculative bet.

CTO Hire 144

CTO Hire AI Venture Capital Sales Hiring 144

Payrix

OCTOBER 1, 2024

As businesses continue to embed payment solutions into their software platforms, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards) is more important than ever. These standards are designed to protect cardholders from data breaches and fraud. What is PCI DSS? Candice explains the basics of PCI DSS.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Sales Hacker

JANUARY 21, 2020

SMB Sales & SDRs at (Smaller) Scale [18:20]. In 1995, while a high school student Rhode Island he was an early employee at Intelecom Data Systems, one of America’s first commercial internet service providers and website developers. We were part of the office of the CTO. SMB Sales & SDRs at (Smaller) Scale [18:20].

Payment Methods 62

Payment Methods Scale CTO Coach SMB 62

SaaStr

FEBRUARY 5, 2025

What Makes It Work The success of Gorgias’ AI agents relies on several key components: First, there’s the data foundation. This comprehensive data access allows the agents to handle complex customer inquiries effectively. The rollout also introduced basic HTTP actions and went from sampling to 100% rollout for email.

New CTO 167

New CTO CTO Artificial Intelligence SMB 167

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. I think it’s changing, and the Spencer Stuart data in Harvard Business Review show that it’s changing too. We had to say: what does SMB want?

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. You need to track the usage data and understand how they use the free product and how to trigger them to convert to paid. Because that (abandonment) wouldn’t be a solid foundation to acquire more new users.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 210

Scale Enterprise Scaling Sales Hiring 210

SaaStr

DECEMBER 3, 2020

How does this change when selling to SMBs vs enterprise? * Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. What measurements should be used to determine their success? How should the success of marketing be measured?

Scale 247

Scale Sales Hiring Sales Recruiting Sales 247

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. And then I met Brian in grad school and we both have this kind of shared passion for SMB. And whether they start a new company or not, they sort of live as a user at the edge. So instead one platform controlled by one company that owns all the data, it's inverted, it's inside out.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

Clouded Judgement

APRIL 16, 2025

David Flynn (Hammerspace CEO) with his team at Hammerspace that also worked with him at Fusion-io At Altimeter, we love investing in companies solving foundational infrastructure problems, and few problems today are as pressing or as universal as unstructured data. Their CTO, Trond Myklebust is equally impressive.

Technical Advisors 130

Technical Advisors Scale New CTO Cloud 130

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. And then I met Brian in grad school and we both have this kind of shared passion for SMB. And whether they start a new company or not, they sort of live as a user at the edge. So instead one platform controlled by one company that owns all the data, it's inverted, it's inside out.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

Sales Hacker

DECEMBER 10, 2024

35:30) Optimal team structures for SMB sales organizations. (52:25) And that made it a lot easier for me to build the SMB sales motion that we ended up being the core sales motion that we built at Levelset. It’s in New York. The other thing is, I live in New Orleans. I remember there was this podcast.

Scale 115

Scale Sales Hiring Scaling CTO Coach 115

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 155

VP of Engineering CTO Hire Technical Review Sales Hiring 155