Sales Hacker

FEBRUARY 17, 2021

If I was a “true AE,” then I should be able to take a deal full-cycle from demo to close, leaning on subject matter experts only as needed, right? Scott’s newsletter makes a great point: as buying teams get bigger and bigger, our sales teams need to grow with them. First, identify your team member’s strengths and weaknesses.

Underperforming Technical Team 131

Underperforming Technical Team CTO Hire CTO Coach Technical Review 131

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? Helping the engineering teams run smoothly and being super productive thanks to mentoring.

Scale 319

Scale Underperforming Technical Team Sales Hiring Engineering 319

SaaStr

OCTOBER 30, 2021

I considered the four companies and chose Gorgias based on my experience with their team during the interview process. When I first joined the Gorgias team, there were two founders, two engineers, and myself as the first non-technical hire. That was the birth of what we now call the Growth Machine! Make the Math Equation.

Scale 287

Scale Sales Hiring Sales Underperforming Technical Team 287

SaaStr

NOVEMBER 7, 2023

The good news is you have a big backlog, and the bad news is you have a big backlog. Adam came up with the wildest idea he could think of for an app and used Anthropc, a large language model company, to help develop the idea. All these developers will have agents to help them write faster and faster. What’s the data model?

Generative AI 296

Generative AI AWS Artificial Intelligence AI 296

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

User Pilot

JANUARY 2, 2025

The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users. Get a Demo 14 Day Trial No Credit Card Required 6. Create Yours Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required Ready to create your own surveys?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

User Pilot

OCTOBER 20, 2024

Try Userpilot and Take Your Customer Onboarding Automation to the Next Level Get a Demo 14 Day Trial No Credit Card Required Step 2: Map the existing customer journey and key touchpoints Okay, you know what you want to achieve. While at it, you may even identify weaknesses in the current journey. Personality traits and values.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

User Pilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. A SWOT analysis helps discover gaps and opportunities in your product for new feature development. Book your demo to learn more. Why do you need feature ideation in your product development process?

Underperforming Technical Team 105

Underperforming Technical Team Scale User Experience Interviewing 105

Stax

APRIL 15, 2025

There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. How To Calculate Other Types of MRR Now, while the above is the most basic form of MRR, there are some important variations to MRR that would be good for your sales team to be aware of.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Underperforming Technical Team 223

Underperforming Technical Team New CTO CTO Hire Technology 223

User Pilot

APRIL 22, 2024

Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Book a demo to see how Userpilot can transform your product analysis and help you drive growth. How to effectively analyze product features: Define your objective.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

Kellblog

AUGUST 31, 2022

Two important notes: There is an optional fourth part, sales development , i.e., managing the team of sales development reps (SDRs) who convert MQLs into stage-1 oppties. Whether this team should report into sales or marketing is a separate debate. The lines between these parts are not black and white.

Underperforming Technical Team 145

Underperforming Technical Team Sales Hiring Marketing Startup 145

SaaStr

JANUARY 24, 2024

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Lattice had a product-led growth flow on the website while the sales team was still trying to sell the PLG companies The good news is Lattice had a lot of activity and initiatives at play. Can you start and stop a PLG motion?

Scale 276

Scale Sales Hiring Scaling Revenue 276

BetterCloud

JANUARY 15, 2025

This is why security teams require SaaS security assessments. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites. Stolen credentials: Stealing user access permissions or exploiting weak passwords, is another threat to all organizations. But whats in them?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Sales Hacker

DECEMBER 4, 2020

A sales dashboard gives your team a fast and efficient way to see all the data that is most important to doing their job effectively. Most customer relationship management (CRM) tools have the built-in ability to create dashboards for your team. Your dashboard should consist of KPIs or metrics that define success for you and your team.

Underperforming Technical Team 136

Underperforming Technical Team Data Sales Metrics 136

SaaStr

FEBRUARY 13, 2024

How do you build out a Sales Development (SDR) function at your SaaS company? Establishing a baseline for successfully doing outbound with the existing sales team you have is critical before investing in a dedicated SDR function. The first hire after six AEs was a senior hire, Ashley Kelly, as Senior Director of Sales Development.

Sales Hiring 187

Sales Hiring Scale Underperforming Technical Team Revenue 187

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Book a demo now to learn more! Put simply, poor customer service interactions increase the likelihood of churn.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

User Pilot

SEPTEMBER 25, 2023

Concept testing takes place before the development phase to assess how well the idea could satisfy user needs , while usability testing focuses on how easy the product is to use and navigate and happens during the development stage. Userpilot’s feedback and analytics features allow teams to conduct concept tests and analyze data.

Underperforming Technical Team 105

Underperforming Technical Team Interviewing Data Analysis AI 105

Sales Hacker

DECEMBER 30, 2020

That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. Sales teams that invest in remote selling and sales intelligence tools will continue to outperform their peers. READ THIS: Selling From Home?

Sales Hiring 134

Sales Hiring Sales Recruiting Underperforming Technical Team Revenue 134

User Pilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. TL;DR Developing a solid product positioning strategy involves several key steps. Here are the steps to develop your positioning effectively: Conduct thorough market research.

Underperforming Technical Team 103

Underperforming Technical Team Market Research Technical Review Interviewing 103

Scytale

NOVEMBER 4, 2024

You can do this by conducting a gap analysis to identify any areas of weakness, and addressing these issues by implementing effective controls like access control measures. Develop and apply thorough data protection policies as part of your compliant security program to ensure you meet the necessary SOC 3 requirements.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea. Want to see more content like this?

Underperforming Technical Team 221

Underperforming Technical Team Sales Hiring SMB Enterprise 221

Blulogix

NOVEMBER 20, 2024

By BluLogix Team Best Practices for Revenue Management What are the best practices for effective revenue management to support growth and profitability? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management.

Revenue 52

Revenue Management Underperforming Technical Team compliance 52

Blulogix

DECEMBER 3, 2024

By BluLogix Team Planning for Growth: Using Revenue Insights Planning for Growth: Using Revenue Insights For businesses seeking to expand or enter new markets, strategic planning is critical to achieving successful outcomes. Growth initiatives require not only a vision but also precise financial insights that inform decisions and reduce risk.

Revenue 52

Revenue Underperforming Technical Team Payment Features Leadership 52

User Pilot

AUGUST 17, 2024

Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation. If you’re looking for a product growth platform with advanced analytics, feedback, and user engagement features, book a Userpilot demo ! Track page visits. Design onboarding flows.

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

Intercom, Inc.

APRIL 23, 2019

With Product Tours, you can create interactive guides in minutes as well as video tours that mimic the experience of a live demo. A poor onboarding experience can lead to refunds or cancellations that you can’t afford. The solution is to treat onboarding as a product itself, a constant concern for a single team.

Onboarding 199

Onboarding Strategy Underperforming Technical Team Outsourced Development 199

User Pilot

OCTOBER 11, 2022

Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. Reduce time to value using interactive walkthroughs and demo content. Different factors can lead to customer dissatisfaction – bad products, bad service, high prices, or something else.

Underperforming Technical Team 98

Underperforming Technical Team Software Review Onboarding Scale 98

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

SaaStr

JULY 11, 2023

What it does is give your company a bad name. Every single demo he did was exciting, because he was able to show in real time exactly what the problem was – not understanding whether, say, increasing headcount by 20 people would be too great a burden on the company – and the solution, his company (they’re called Runway ).

Social Media 202

Social Media SaaS Underperforming Technical Team Headcount 202

Unbounce

MAY 17, 2022

How does the KlientBoost team do it? Too many conversion-happy marketers race to split test poor hypotheses and arbitrary landing page elements before setting their landing page foundation first. Poor hypotheses: Because marketers then misdiagnose the problem, their proposed solution also fails. It sounds too good to be true.

Scale 145

Scale AI Search Underperforming Technical Team Sales Hiring 145

User Pilot

AUGUST 26, 2024

Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product data capture? This allows you to prioritize product development efforts and improve product performance. Poor data governance can lead to data breaches, legal penalties, and loss of customer trust.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

User Pilot

MAY 1, 2024

Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required Who is Lenny Rachitsky? Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. How did Lenny Rachitsky get started in product management?

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102