SaaStr

MAY 7, 2024

They’ve built four AI tools, three without writing code, and have developed an AI-first culture at Runway where everyone can develop and utilize these AI tools without a formal engineering background. Before you open up a headcount and add more people, think about what you can automate. Run AI hackathons with the whole team.

AI 275

AI Engineering Sales Hiring ChatGPT 275

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

SaaStr

MARCH 15, 2024

His first company was Personify and he went on to be a VP of Developer Relations at Salesforce, then hire number 11 at Dropbox, CEO at Heroku, and an investor and on many boards before landing as the current CEO at Vimeo. His focus is not on operational efficiency but on operational proficiency. His advice?

AI Search 273

AI Search SaaS Advertising Sales Hiring 273

Sales Enablement, SaaS and Growth

MARCH 23, 2020

OKRs were first developed by Andy Grove, former CEO of Intel, and they consist of a clearly defined goal (objective) and measures to track achievement of that goal (key results). Operational efficiency. Horizons Framework Another innovation model is the Horizons Framework developed by McKinsey. Source: ThinkGrowth 2.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

DECEMBER 2, 2022

Q: Did you develop a CSM competency model for each segment? Alli: Customer employee headcount aligned well for us with contract value and customer revenue. Many CS leaders struggle with knowing the right headcount they need to run their operations efficiently while avoiding CSM burnout.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). MDR: Market Development Rep – Follows up on inbound leads, setup a meeting w/ AE. AE: Account Executive – Develops SQLs through a series of meetings. The Sales POD.

Sales Recruiting 92

Sales Recruiting Scale Sales Hiring Sales 92

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98