SaaStr

FEBRUARY 5, 2025

Gorgias developed an “Auto QA” system that uses large language models to analyze customer reactions, evaluating sentiment, satisfaction, and resolution. This meant developing channel-specific prompts, orchestration, and model selections rather than using a one-size-fits-all approach.

New CTO 167

New CTO CTO Artificial Intelligence SMB 167

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. In my past roles at ACORN, GitLab, whenever I started as a head of growth, one of the data points I will look into is what's the percentage of new users coming back the second day or coming back second month?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

MAY 27, 2024

Investors should immediately engage with the CTO to assess their technical capabilities and potential, as great CTOs can demonstrate their exceptional skills quickly. The Qualities of Great CTOs (00:15:54) To identify great CTOs, it may take interviewing 20 candidates.

CTO Hire 292

CTO Hire Development Team Review Software Review Technical Review 292

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 210

Scale Enterprise Scaling Sales Hiring 210

SaaStr

DECEMBER 3, 2020

How does this change when selling to SMBs vs enterprise? * Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Sam Taylor: And so, I joined as a sales development rep at Salesforce, best move I ever made. Bret was formerly the CTO at Facebook.

Scale 247

Scale Sales Hiring Sales Recruiting Sales 247

SaaStr

MAY 2, 2019

And my retort was, for the first year, basically, well they’re the team that’s got my here so I’m going to stick with it, which I did for a year and then we kind of started turning around a little bit and saying, look, yeah, but are we growing as fast as we could be given the new reality of the ground? Vlad: So what’s the new reality?

Scale 204

Scale Business Sales Hiring CTO Hire 204

SaaStr

MARCH 3, 2025

The All-Team Roadmap Rule : Neo4j discovered that involving every team member in roadmap prioritization and ensuring everyone gets at least one priority item per release cycle increased adoption of new features by 47%. At SaaStr Annual Neo4j’s CTO Philip Rathle shared their playbook for scaling from $0 to the first $100M.

Scale 255

Scale New CTO CTO Scaling 255

Clouded Judgement

APRIL 16, 2025

That’s why we’re thrilled to back Hammerspace and lead their $100m Series B, the company building a new kind of data platform - a parallel global file system with automated data orchestration for the AI and hybrid cloud era. Their CTO, Trond Myklebust is equally impressive. Hammerspace breaks this lock-in.

Technical Advisors 130

Technical Advisors Scale New CTO Cloud 130

Sales Hacker

DECEMBER 10, 2024

Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. 35:30) Optimal team structures for SMB sales organizations. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46)

Scale 115

Scale Sales Hiring Scaling CTO Coach 115

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. In terms of timing, how should entrepreneurs think about whether to start at SMB and move to enterprise or start enterprise and move to SMB?

VP of Engineering 155

VP of Engineering CTO Hire Technical Review Sales Hiring 155