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Helping from afar: Running customer support remotely

Intercom, Inc.

As a global team, we’ve built up robust workflows and systems over the years to help us provide a consistent customer experience. Even when it’s business as usual, team members have the flexibility to work from home once a week, and we’ve developed best practices to enable that setup. Automated tagging. Help Center.

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Automate repetitive tasks in ChartMogul

Chart Mogul

Automations can also cut down on the need for developers to build using the ChartMogul API, e.g. you can now automatically merge customers with a simple automation, something that previously would have required engineering time. To enable automated lead routing, see our help article or go to your automation.