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Technical Review: A Trusted Look Under the Hood

TechEmpower SaaS

We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective. These are classic inflection points for a development team.

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The Top 20 Symptoms of a Weak Development Team

TechEmpower SaaS

When speaking with founders and CEOs, we often hear concerns like this: My project manager is losing confidence in the development team. I think that poor communication and differing team cultures might be part of the problem, but how can I know for sure? This is where a technical review can be useful!) It’s a good question.

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Extreme Product Design: Building Things People Actually Use with Stripe CTO David Singleton (Pod 636 + Video)

SaaStr

Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Stripe’s CTO, David Singleton, shares how they use a system of feedback, iteration, and fast shipping to create products that meet users’ expectations.

CTO Hire 292
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Using Generative AI to Drive Corporate Impact

TechEmpower SaaS

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. It also facilitates rapid prototyping, allowing for quicker iterations and thus shorter development cycles.

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How to Use Generative AI and LLMs to Improve Search

TechEmpower SaaS

This enables internal users to swiftly find answers to queries such as "What is our internal IP address?" This has significantly reduced the time team members spend searching for information, enabling them to stay focused on their core tasks. or "How can I modify my direct deposit account?"

AI Search 519
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Words matter: Removing exclusionary terminology from our codebase

Intercom, Inc.

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. She published it in our Slack channel with over 200 members.

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Meet BetterCloud’s New Chief Technology Officer, Jamie Tischart

BetterCloud

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. One of the things that we all complain about is the systems and processes across all of our companies.