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Helping from afar: Running customer support remotely

Intercom, Inc.

As a global team, we’ve built up robust workflows and systems over the years to help us provide a consistent customer experience. Even when it’s business as usual, team members have the flexibility to work from home once a week, and we’ve developed best practices to enable that setup. Automated tagging.

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The Prospecting Problem: Balancing Inbound and Outbound Sales Strategies

Sales Hacker

and then developing their interest in your company’s solution. Outbound , often referred to as ABM or account-based marketing , is what many consider the traditional approach to developing leads. Inbound strategies typically involve content creation and search engine optimization (SEO), which can be done by one person or a small team.

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Automate repetitive tasks in ChartMogul

Chart Mogul

Automations can also cut down on the need for developers to build using the ChartMogul API, e.g. you can now automatically merge customers with a simple automation, something that previously would have required engineering time. To enable automated lead routing, see our help article or go to your automation.

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31+ Must-Have Tools to Automate Lead Generation

Sales Hacker

Automated drip campaigns. SalesHandy is software that lets businesses and sales teams automate and track their email outreach from Gmail and Outlook. Although it requires a more hands-on approach, some of its features, such as automated notifications and link tracking, will streamline your prospect email strategy.

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