Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event.

Scale 118

Scale Banking Technical Review Software Review 118

Intercom, Inc.

MARCH 15, 2018

Boss, a build your own search service, and they contacted me. When I first joined Uber, I was actually hired as a DevOps manager, which was kind of funny in the sense that I literally didn’t know what DevOps was. One of the things I found as I’m desperately Googling “What is DevOps?”, product called Yahoo!

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Frontegg

OCTOBER 14, 2020

As a result, Frontegg’s “SaaS Essentials” as a Service platform empowers organizations of all sizes to accelerate the delivery and the on-going enhancements of enterprise-grade SaaS applications. Before Kubernetes, DevOps teams were confined to assembling their own container orchestration and management solutions. About Frontegg.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

CloudGeometry

MARCH 22, 2022

DevOps has largely completed the evolution of systems monitoring from the datacenter/IT worldview to what is commonly referred to as observability. State of DevOps Report, DORA Research Institute, 2019 The latest iteration of the study was launched in May 2021. As it turns out, SaaS operational platform metrics are also abundant.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

CloudGeometry

MARCH 14, 2022

Proven best practices that help both finance & engineering teams The State of DevOps Dora Report shows the progression of everyone in this SaaS arms race – leaders and laggards alike – towards a model that produces faster cloud-driven commercial and technical success. Adapted from DORA’s State of DevOps Report 2019 , pp.

DevOps as a Service 130

DevOps as a Service Well Architected Framework SaaS AWS 130

SaaStr

JUNE 27, 2019

The second is adoption of DevOps practices, and the third is a focus on a digital customer experience. We ingest more than 2 billion events and metrics per minute as we’re providing observability to our customers about what’s going on in their application and infrastructure environments. We operate at great scale.

Scale 238

Scale Enterprise Scaling Sales Hiring 238

CloudGeometry

APRIL 25, 2022

Start assessing what you will need to do by reviewing the AWS Well-Architected Security Pillar design principles and Google’s DevOps tech: Shifting left on security. #2 Enterprise customers want to see how both your SaaS architecture and support operations in tandem handle unforeseen events. They know this is not easy.

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

IT World

DECEMBER 8, 2022

Atlassian Thursday unveiled a slew of new features for Jira Service Management—its IT service management (ITSM) offering—providing support and development teams with new automation capabilities, virtual agent technology and on-the-go incident response. To read this article in full, please click here

DevOps as a Service 50

DevOps as a Service Management Technology Development 50

BetterCloud

FEBRUARY 5, 2021

SaaS management is the practice of managing the day-to-day operations across an organization’s software-as-a-service (SaaS) applications. The 2020 Verizon Data Breach Investigations Report found that errors, including misconfigurations, were causal events in 22% of breaches. What is SaaS management?

Management 119

Management SaaS Scale DevOps as a Service 119

CloudGeometry

FEBRUARY 7, 2022

The Fundamental Goal of SaaS tenant Isolation – Know what tenancy is, its types, and key services from a user/customer context. A tenant is the set of application services dedicated to a single specific set of users and customers. It is the secret to effective tiering and scaling. Let’s take a closer look.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

Frontegg

MAY 24, 2021

The product provides API and services monitoring through it’s analytics dashboard, APIs and services monitoring dashboards, audit trails and configuration. You take ALL of your APIs, Databases, Services and UI, and push them ALL into one executable process. Mapping the autonomous domains and creating services per domain.

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

Baremetrics

DECEMBER 7, 2023

The gist of it is that Cost of Revenue includes costs that go into providing your Software as a Service. It’s up to you if you want to group up all software in one category under Cost of Revenue, or several software categories under hosting, support, and service delivery. Jason Cohen breaks down the question in his Quora post.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

OpenView Labs

NOVEMBER 29, 2021

The big advantage you have is distribution,” said Sid Sijbrandij, CEO and Co-founder of GitLab , a web-based DevOps lifecycle tool. Investing in the product with go-to market intent takes this insight and applies it to the professional services software companies use to bring their software to market—support, success and sales.

Scale 93

Scale Business Software Review DevOps as a Service 93

OpenView Labs

JULY 23, 2020

The big advantage you have is distribution,” said Sid Sijbrandij, CEO and Co-founder of GitLab , a web-based DevOps lifecycle tool. Investing in the product with go-to market intent takes this insight and applies it to the professional services software companies use to bring their software to market—support, success and sales.

Scale 80

Scale Software Review DevOps as a Service Investment 80

Panintelligence

AUGUST 15, 2024

Key takeaways The benefits and key features of embedded analytics, including real-time insights, self-service reporting, and predictive analytics. Various methods and strategies for monetizing data through embedded analytics, such as tiered data offerings and premium analytics services. What is embedded analytics?

Artificial Intelligence 52

Artificial Intelligence Technical Review DevOps as a Service Systems Review 52

OpenView Labs

JULY 15, 2020

JumpCloud is a Directory-as-a-Service® that securely manages and connects users to their systems, applications, files and networks. Salesforce provides history tracking for data objects, but these change events can be difficult to aggregate and understand holistically (and you’ll likely need to export them to Excel).

Scale 64

Scale Data Outsourcing Services DevOps as a Service 64

BetterCloud

MARCH 18, 2020

We often see organizations that have Slack instances for specific departments such as DevOps or sales, so ensuring this is implemented properly and quickly is incredibly important. Reminder: It is best to use a service account for this. Select Slack from the list of Discoverable applications (not from the Installed tab).

DevOps as a Service 59

DevOps as a Service Onboarding Mobile Communication 59

BetterCloud

OCTOBER 3, 2019

Just as DevOps has transformed how companies develop products, SaaSOps has redefined how companies enable their employees by equipping them with the technologies they need to be productive, regardless of their role. Rose Layton, a strategic technology partner at Strada Education Network, won the SaaSOps Star: Innovation in Education award.

Payment Services 40

Payment Services SaaS Payments Payment Solutions DevOps as a Service 40

BetterCloud

NOVEMBER 11, 2020

It’s the same idea as DevOps, but for IT pros,” I said. “Or But also, it’s really interesting to look back at the series of events that got us to where we are today: A world in which SaaS operations is not just a luxury, but a necessity for any company that uses SaaS. Or at least I think that’s what it is.”. Again, kind of a huge deal.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team Government Cloud 52

Chart Mogul

JANUARY 28, 2022

In a series of articles, we will share our experiences about: Our journey to AWS EKS (Kubernetes managed service). Lack of modern cloud features and managed services. But at the same time, we treated this move as an opportunity to modernize parts of our stack in service of expected user growth and an increased rate of progress.

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

Intercom, Inc.

JULY 18, 2019

As Lew Cirne, our CEO, was introducing New Relic One , the industry’s first entity-centric observability platform, he talked about this tweet: We replaced our monolith with micro services so that every outage could be more like a murder mystery. — Honest Status Page (@honest_update) October 7, 2015.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

Audacix

OCTOBER 5, 2019

If you don't have this expertise within your team and your external penetration testing partner doesn't offer it, talk to us about our subscription-based pentest-as-a-service plans. But what about the other cloud services that you integrate with to deliver your solution? Do you have a security architecture strategy?

Enterprise readiness 52

Enterprise readiness Enterprise Cybersecurity Cloud 52

BetterCloud

JANUARY 9, 2019

A scary event that happened not to us, but in close physical proximity to us, led us to start phishing ourselves regularly. We need engineering teams to code fixes, or Platform Services to modify infrastructure, or IT to enable security features. Employees self-reporting security events (policy violations, vulnerabilities, etc.).

Underperforming Technical Team 40

Underperforming Technical Team Software Review DevOps as a Service Scale 40

Audacix

NOVEMBER 13, 2023

Integration Capabilities : Easily integrates into development and DevOps workflows. Incident Response Support : Facilitate rapid incident response by connecting the dots between disparate security events. Working with a web app pentesting services company can help you to get ahead of your competition and protect your SaaS products.

Underperforming Technical Team 40

Underperforming Technical Team compliance Mobile DevOps as a Service 40

Audacix

JULY 28, 2022

Combine the above overarching statistic with these 10 cybersecurity questions that enterprise clients consider when evaluating cloud service providers, you'll quickly realise that you've found the illuminated runway that leads to your cloud sales goals. HTTP header analysis service. What are web application security controls?

Cybersecurity 52

Cybersecurity AWS Underperforming Technical Team Scale 52

Audacix

NOVEMBER 27, 2023

While adhering to the security framework and best practices is helpful, adding security testing tools or working with a web app pentest services company is actually what the top decision-makers in your shoes are focusing on. Otherwise, you could be missing an opportunity to catch on with the rest of the leading software development companies.

Software Review 40

Software Review Underperforming Technical Team DevOps as a Service compliance 40

SmartKarrot

APRIL 12, 2022

AIOps is an alliance between data analytics, DevOps, machine learning (ML), and artificial intelligence (AI). Further, AIOps can be used for automation, IT service management, performance analysis, anomaly detection, and event correlation and analysis. The use of AI for IT Operations is referred to as AIOps.

Artificial Intelligence 10

Artificial Intelligence DevOps as a Service Machine Learning Systems Review 10

SmartKarrot

APRIL 14, 2022

Some of the tools in a platform act like services, while others act like interfaces. An AI-driven interface connects with AI-based services to give a solution. This website monitoring service uses a series of specialized modules to fulfill its job. This is an AIOps powered event correlation and automation platform.

Artificial Intelligence 10

Artificial Intelligence DevOps as a Service Machine Learning AI 10

SmartKarrot

SEPTEMBER 25, 2020

Today in 2020, there exists a service-based digital solution for every other problem or cause. HubSpot is a pioneer brand when it comes to inbound marketing, sales, and services. With the influence of AI, it not only makes all its services more beneficial for the user but also generates huge productivity profits from them.

AI 8

AI Artificial Intelligence SaaS Cybersecurity 8

SmartKarrot

SEPTEMBER 25, 2020

Today in 2020, there exists a service-based digital solution for every other problem or cause. HubSpot is a pioneer brand when it comes to inbound marketing, sales, and services. With the influence of AI, it not only makes all its services more beneficial for the user but also generates huge productivity profits from them.

AI 8

AI Artificial Intelligence SaaS Cybersecurity 8

SaaStr

APRIL 16, 2020

Listen to the start of the episode for a promo code to our upcoming events! How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? I’m looking after marketing, so events, brand marketing. And you mentioned events there.

Scale 222

Scale Underperforming Technical Team Leadership Branding 222

SaaStr

FEBRUARY 21, 2020

Listen to the start of the episode for a promo code to our upcoming events! It can be fixed by people in the product development area by putting less bugs into the product or making the product so much easier to understand and just simply learn and have self-service in it versus have to find a human being. Loving our podcast content?

Scale 219

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 219

User Pilot

MARCH 4, 2025

Ill share some features you can expect to find in a typical tool, although please note that its unlikely youll find a tool that has them all: Event tracking: All real user monitoring tools capture user actions like clicks, scrolls, and form infills, so you can see precisely how users interact with each page. Example of New Relics dashboard.

Technical Review 52

Technical Review Software Review DevOps as a Service Systems Review 52

User Pilot

MARCH 31, 2025

2 Mobile screen view and event dashboard When we launch something new, I want to know more than just Did users see it? Heres what I track: Tag events: I monitor taps, swipes, and gestures to understand how users interact with key features. API latency: Response speed from backend services. Just data-backed decisions.

Mobile 71

Mobile Payment Solutions Payments Payment Methods 71