Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Today he’s leading Foundation Engineering at Stripe. Previously, Will was an engineering leader at Digg and then at Uber, where he scaled infrastructure engineering from a small team to more than 70. product called Yahoo!

Engineering 214

Engineering Management DevOps as a Service Merchant Services 214

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses. What follows is a lightly edited transcript of the event. We’ll help.

Scale 118

Scale Banking Technical Review Software Review 118

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. DevOps has largely completed the evolution of systems monitoring from the datacenter/IT worldview to what is commonly referred to as observability.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Frontegg

OCTOBER 14, 2020

As a result, Frontegg’s “SaaS Essentials” as a Service platform empowers organizations of all sizes to accelerate the delivery and the on-going enhancements of enterprise-grade SaaS applications. Before AWS, engineering teams had to scale their own infrastructure. About Frontegg. More at www.frontegg.com , Twitter , LinkedIn , GitHub.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

BetterCloud

FEBRUARY 5, 2021

SaaS management is the practice of managing the day-to-day operations across an organization’s software-as-a-service (SaaS) applications. The 2020 Verizon Data Breach Investigations Report found that errors, including misconfigurations, were causal events in 22% of breaches. What is SaaS management? Enter: the SaaS management platform.

Management 119

Management SaaS Scale DevOps as a Service 119

CloudGeometry

FEBRUARY 7, 2022

It is the secret to effective tiering and scaling. The Fundamental Goal of SaaS tenant Isolation – Know what tenancy is, its types, and key services from a user/customer context. A tenant is the set of application services dedicated to a single specific set of users and customers. Let’s take a closer look.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

OpenView Labs

NOVEMBER 29, 2021

We’ve been fortunate to be Datadog’s partners as they’ve rapidly scaled, launched major new product lines, went public in 2019, hit a $55 billion market cap and continue to exceed expectations as a public company. We often see it leads to a high conversion rate.”. Today they’re worth twice what Slack was acquired for.

Scale 93

Scale Business Software Review DevOps as a Service 93

OpenView Labs

JULY 23, 2020

We’ve been fortunate to be Datadog’s partners as they’ve rapidly scaled, launched major new product lines, went public in 2019, hit a $25 billion market cap and continue to exceed expectations as a public company. We often see it leads to a high conversion rate.”. Today they’re worth more than Slack. a lot over the last few years.

Scale 80

Scale Software Review DevOps as a Service Investment 80

OpenView Labs

JULY 15, 2020

For example, our sales cycle at JumpCloud is around 65 days, but one of my colleagues might observe a sales cycle closer to 90 days because she’s taking an average versus a median. JumpCloud is a Directory-as-a-Service® that securely manages and connects users to their systems, applications, files and networks.

Scale 64

Scale Data Outsourcing Services DevOps as a Service 64

BetterCloud

OCTOBER 3, 2019

Just as DevOps has transformed how companies develop products, SaaSOps has redefined how companies enable their employees by equipping them with the technologies they need to be productive, regardless of their role. Rose Layton, a strategic technology partner at Strada Education Network, won the SaaSOps Star: Innovation in Education award.

Payment Services 40

Payment Services SaaS Payments Payment Solutions DevOps as a Service 40

Intercom, Inc.

JULY 18, 2019

I had the opportunity to start and lead an open-source project at the Eclipse Foundation, interestingly enough, around systems management. That led to working also at IBM, where I was leading the OpenSocial Foundation. It was there that I really discovered this passion and this joy of working transparently and openly with developers.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

Audacix

JULY 28, 2022

In fact, smart and fast-growing cloud software companies who outperform their peers usually share this common trait: they consistently grow sales and build their brand by turning their security standards into a key differentiator and selling point. How many of these three things do you offer your prospective customers?

Cybersecurity 52

Cybersecurity AWS Underperforming Technical Team Scale 52

BetterCloud

JANUARY 9, 2019

People really took to the gamified nature of it, especially the sales department. A scary event that happened not to us, but in close physical proximity to us, led us to start phishing ourselves regularly. We need engineering teams to code fixes, or Platform Services to modify infrastructure, or IT to enable security features.

Underperforming Technical Team 40

Underperforming Technical Team DevOps as a Service Software Review Scale 40

SaaStr

APRIL 16, 2020

Listen to the start of the episode for a promo code to our upcoming events! How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? How does PagerDuty gain a sense of company morale at scale? And you mentioned events there.

Scale 227

Scale Underperforming Technical Team Leadership Branding 227

SaaStr

FEBRUARY 21, 2020

Listen to the start of the episode for a promo code to our upcoming events! How David went from founding 3 public companies to entering the world of venture with Matrix. * How does David think about scaling sales teams? How does one know when is the right time to hire your first sales reps? Loving our podcast content?

Scale 222

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 222

User Pilot

MARCH 4, 2025

Ill share some features you can expect to find in a typical tool, although please note that its unlikely youll find a tool that has them all: Event tracking: All real user monitoring tools capture user actions like clicks, scrolls, and form infills, so you can see precisely how users interact with each page. Example of New Relics dashboard.

Technical Review 52

Technical Review Software Review DevOps as a Service Systems Review 52

User Pilot

MARCH 31, 2025

Now, it's important to remember that while improvements to the app should ideally lead to increases in these metrics, it's not always a straight line. 2 Mobile screen view and event dashboard When we launch something new, I want to know more than just Did users see it? API latency: Response speed from backend services.

Mobile 71

Mobile Payment Solutions Payments Payment Methods 71