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Forrester Research Publishes Best Practices Report on SaaS Operations

BetterCloud

Last week Forrester Research published its market research report titled “Best Practices For Software-As-A-Service Operations.” In this report, Forrester interviewed IT leaders from some of the world’s largest companies to understand the current best practices for mastering SaaS operations.

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12 Best Software for Customer Feedback to Gather Actionable Insights

User Pilot

Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Customer feedback software is the platform or tool that lets you collect and analyze insights on customer sentiment and feedback about your product and service. What is customer feedback software? Typeform Workspace.