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10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Intercom, Inc.

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

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Atlassian and Coda on creating personalized customer experiences at scale

Intercom, Inc.

With that in mind, the challenge businesses now face is striking the right balance between personalization and scale – which, historically, has been a tricky line to walk. Atlassian: Wayne Stewart, Head of CSS Cloud Growth – DevOps & IT. Now, he oversees support for both Atlassian’s Opsgenie and Statuspage products. “As

Scale 230
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Lessons from New Relic: Five Critical Steps to Scaling Enterprise (Video + Transcript)

SaaStr

Erica has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. We operate at great scale. Want to see more content like this?

Scale 238
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Pursuing DevOps Momentum: Measuring what matters

CloudGeometry

DevOps is a given in today’s software engineering world. Short of dogs and cats living together , Dev-Plus-Ops playing nicely seems to be the right direction, if only based on how often we hear about its from prospective customers with SaaS ambitions. There’s a feature arms race underway, and SaaS is fueling the fire.

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New at Intercom: 5 highlights from our virtual launch event

Intercom, Inc.

We enable the most critical component of the modern customer journey – ongoing engagement – throughout the customer journey, from converting prospects to onboarding new customers, activating, providing support, and beyond. The move to an internet economy with internet scale was already happening, but the pandemic accelerated it massively.

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Hyperscaling Post-IPO with PagerDuty’s CEO, Jennifer Tejada (Podcast #485)

SaaStr

Jennifer Tejada, CEO of PagerDuty, discusses the process leading up to IPO in 2019, her main focus for the company in the years since, and the lessons she’s learned along the way. Will they help you to scale? You want it to be realistic, but you also want to demonstrate to your investors that you can scale and grow.

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The SaaS Org Chart Live with David Sacks (Podcast #491 and Video)

SaaStr

In 2008, he founded Yammer, an enterprise software company that David grew to 500 employees and $60 million in sales. Positions Needed: Developers (Front-End and Back-End), Client Applications, Core Services/Platform, Analytics, and DevOps. Head of Sales. VP Sales (45 Employees). Microsoft acquired Yammer for $1.2

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