Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Frontegg

OCTOBER 14, 2020

As a result, Frontegg’s “SaaS Essentials” as a Service platform empowers organizations of all sizes to accelerate the delivery and the on-going enhancements of enterprise-grade SaaS applications. Before AWS, engineering teams had to scale their own infrastructure. About Frontegg. More at www.frontegg.com , Twitter , LinkedIn , GitHub.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Andreessen Horowitz

FEBRUARY 14, 2024

By that, we mean services that scale to zero, are globally distributed, and scale up based on demand. The benefit is that each service can scale up and down independently, but it requires an elastic caching or queuing mechanism to buffer the interactions between services.

Investment 115

Investment DevOps as a Service AI Search Application Development 115

Tom Tunguz

MAY 19, 2018

Other times, front-end engineers innovate at the application layer, which demand downstream changes in the infrastructure to scale. Infrastructure-as-a-service provided by Amazon, Google and Microsoft among others empowers applications to scale as users demand. We’re in a period of punctuated equilibrium.

DevOps as a Service 208

DevOps as a Service Blockchain Machine Learning Artificial Intelligence 208

Frontegg

JUNE 10, 2021

Software as a Service (SaaS) applications are essentially eliminating traditional on-premise applications thanks to their single-instance and multi-tenant architecture. These applications are hosted centrally and licensed on a subscription basis, making it a very efficient and manageable business model that can be scaled up fast.

DevOps as a Service 98

DevOps as a Service Enterprise Scale SaaS 98

Intercom, Inc.

MARCH 23, 2022

Likewise, businesses don’t want their customers to be stuck hold with a long wait time, but they’re struggling to meet internet scale and integrate their legacy phone systems with more modern, efficient ways of communicating with customers. But we knew our Inbox could be faster and more efficient – internet scale needs internet speed.

Scale 220

Scale DevOps as a Service Communication Scaling 220

SaaStr

JUNE 27, 2019

Erica has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. We operate at great scale. Want to see more content like this?

Scale 175

Scale Enterprise Scaling Sales Hiring 175

Baremetrics

OCTOBER 31, 2021

You have to face challenging tradeoffs, the more of your team’s time you buy with hosted services, the less customization and higher cost you incur. Are you growing and want to scale? If you want to scale, you need to make the investment of time and money and make sure your infrastructure suits your size of business.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. DevOps has largely completed the evolution of systems monitoring from the datacenter/IT worldview to what is commonly referred to as observability.

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DevOps as a Service Software Delivery Well Architected Framework AWS 130

SaaStr

DECEMBER 6, 2021

Will they help you to scale? You want it to be realistic, but you also want to demonstrate to your investors that you can scale and grow. Before going public, PagerDuty landed on tailwinds like cloud adoption and migration, DevOps transformation, and digital acceleration (formerly digital transformation). What’s going to change?

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DevOps as a Service Scale Cloud Interviewing 224

CloudGeometry

MARCH 14, 2022

Proven best practices that help both finance & engineering teams The State of DevOps Dora Report shows the progression of everyone in this SaaS arms race – leaders and laggards alike – towards a model that produces faster cloud-driven commercial and technical success. Adapted from DORA’s State of DevOps Report 2019 , pp.

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DevOps as a Service Well Architected Framework SaaS AWS 130

SaaStr

NOVEMBER 16, 2021

Positions Needed: Developers (Front-End and Back-End), Client Applications, Core Services/Platform, Analytics, and DevOps. You will continue to expand and iterate based on this basic model as you grow: Founder/CEO. Team Size: 12. Head of Product. Team SIze: 4 -5. Positions Needed: PMs and Designers. Head of Sales.

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CTO Hire Sales Hiring Sales Recruiting CTO 239

Audacix

JUNE 22, 2023

Cyber Chief is a cutting-edge application and cloud security solution that helps software development and DevOps teams secure their web apps, APIs and cloud platforms without having to seek the help of cybersecurity vendors or experts.

Artificial Intelligence 40

Artificial Intelligence DevOps as a Service Innovation Cloud 40

OPEXEngine

OCTOBER 5, 2021

In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). While there were some worries that the transition to the service subscription model would reduce software’s traditional stickiness, those concerns may have been overwrought.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

CloudGeometry

JANUARY 15, 2022

There are at least three foundational dimensions that translate your business assumptions into critical technical solution inputs: User Model Monetization Measurement In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth.

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Well Architected Framework DevOps as a Service AWS Traceability 130

ChurnZero

OCTOBER 26, 2021

stars on the most popular software review platforms (G2, Capterra, and GetApp – all of which use a 5-star rating scale). Overall SaaS Award – Customer Service Category Winners: AppFolio Investment Management. Overall SaaS Award – Development + DevOps Category Winners: InfluxData.

Development Team Review 98

Development Team Review Software Review Systems Review DevOps as a Service 98

Audacix

FEBRUARY 5, 2023

Remember, security testing for web apps can be done with different methods: Manually, by experienced penetration testing services providers who have the right credentials, years of experience and the right penetration testing framework. A Penetration testing-as-a-service platform that helps you get expert help when you need it.

Underperforming Technical Team 52

Underperforming Technical Team DevOps as a Service SaaS Sales Hiring 52

Frontegg

MAY 24, 2021

The product provides API and services monitoring through it’s analytics dashboard, APIs and services monitoring dashboards, audit trails and configuration. You take ALL of your APIs, Databases, Services and UI, and push them ALL into one executable process. Scaling ?—?Scaling By scale ?—? Easier to scale ?—?

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Previously, Will was an engineering leader at Digg and then at Uber, where he scaled infrastructure engineering from a small team to more than 70. Boss, a build your own search service, and they contacted me. product called Yahoo!

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

CloudGeometry

FEBRUARY 7, 2022

It is the secret to effective tiering and scaling. The Fundamental Goal of SaaS tenant Isolation – Know what tenancy is, its types, and key services from a user/customer context. A tenant is the set of application services dedicated to a single specific set of users and customers. Let’s take a closer look.

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Well Architected Framework SaaS AWS Construction 130

OpenView Labs

JUNE 29, 2021

Identity and access management has always been an area of interest for enterprise software-as-a-service (SaaS) investors. But historically, it’s been hard to scale. Editor’s Note: This is a conversation between Kaitlyn Henry , Investor at OpenView, and Eliza Loring , Investor at.406 406 Ventures. .

DevOps as a Service 80

DevOps as a Service Management Machine Learning Artificial Intelligence 80

CloudGeometry

APRIL 25, 2022

Start assessing what you will need to do by reviewing the AWS Well-Architected Security Pillar design principles and Google’s DevOps tech: Shifting left on security. #2 There’s a constant tension over-provisioning to meet service levels vs. your own cash flows. Nothing scares an enterprise customer like security risk.

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

Neil Patel

FEBRUARY 25, 2021

It is an extension of what we know as DevOps. DevOps is the process of organizing cooperation between everyone involved in the design and building of big data. Reducing the amount of variation from one project to another is an important key to scaling any business. MLOps Supports Machine Learning Models.

Machine Learning 114

Machine Learning Artificial Intelligence DevOps as a Service Marketing 114

BetterCloud

FEBRUARY 5, 2021

SaaS management is the practice of managing the day-to-day operations across an organization’s software-as-a-service (SaaS) applications. SMPs serve as a force-multiplier for IT, enabling teams to scale at the least cost with the fewest errors. I&O pros must borrow from what they’ve learned from DevOps.”. Automation.

Management 119

Management SaaS Scale DevOps as a Service 119

Audacix

NOVEMBER 10, 2023

This empowers them to utilize these application security tools and services in the best way possible to secure apps from being exploited for sensitive data through cyber attacks. Comprehensive Threat Detection : Look for automated web app security services that offer advanced threat detection mechanisms. User-friendly interface.

Payment Services 40

Payment Services Payment Solutions DevOps as a Service Payments 40

BetterCloud

JUNE 10, 2021

Prior to joining BetterCloud, Stephen championed and implemented DevOps practices at some of the most recognizable tech companies on the planet, including MuleSoft and Salesforce. SRE ensures that we provide an outstanding level of service, but we’re evolving to get ahead of the curve. I like to go back to the DevOps roots of SRE.

Engineering 52

Engineering DevOps as a Service New CTO CTO Coach 52

Audacix

JANUARY 31, 2024

Once you have a clear idea of all your drawbacks and the gaps where automation testing tools can be beneficial for you, you can consult with a web app pentesting services company to know about the services and tools that they offer. But, with everyone buzzing about automated security testing, why should you consider doing that?

Software Review 75

Software Review Cybersecurity Scale DevOps as a Service 75

BetterCloud

NOVEMBER 3, 2020

Last week Forrester Research published its market research report titled “Best Practices For Software-As-A-Service Operations.” Power Up SaaS Operations With A Team, Tools, Automation, And Services. Only AI and automation can help deal with the scale of new demands and the increasing threat landscape.

DevOps as a Service 52

DevOps as a Service Government SaaS Cloud 52

SaaStr

NOVEMBER 1, 2019

What changes as a SaaS business scales? About the episode: Steve Newman is the Founder & CEO @ Scalyr, the startup that helps your DevOps team solve more problems in less time with log monitoring and analysis in seconds. Previously, Dave was SVP/GM of Service Cloud at Salesforce and CEO at unstructured big data provider MarkLogic.

Technical Review 144

Technical Review Development Team Review Scale Software Review 144

OpenView Labs

NOVEMBER 29, 2021

We’ve been fortunate to be Datadog’s partners as they’ve rapidly scaled, launched major new product lines, went public in 2019, hit a $55 billion market cap and continue to exceed expectations as a public company. Today they’re worth twice what Slack was acquired for. This isn’t controversial—it’s the foundation of the software industry.

Scale 93

Scale Business Software Review DevOps as a Service 93

Chart Mogul

JANUARY 28, 2022

In a series of articles, we will share our experiences about: Our journey to AWS EKS (Kubernetes managed service). Being in the subscription analytics space means data-intensive operations, large volumes, and the ability to often scale accordingly. Lack of modern cloud features and managed services. Service interoperability.

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

Frontegg

DECEMBER 2, 2021

A few weeks later, we were already running a beta version of the first product capability-as-a-service for a design partner. Can you afford to build endless subscription tier enforcement mechanisms, freemium support, trial support, self-service administration, onboarding forms, and different signup methods?

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Audacix

MAY 23, 2018

So you're on the hunt for test automation services for your web or mobile app, right? There are thousands of test automation service providers willing to grab every last dollar off you. Is it the quality of applications that allow your customers to spend more money on your goods or services?

Outsourcing Services 52

Outsourcing Services Underperforming Technical Team DevOps as a Service Outsourced Development 52

BetterCloud

OCTOBER 3, 2019

Just as DevOps has transformed how companies develop products, SaaSOps has redefined how companies enable their employees by equipping them with the technologies they need to be productive, regardless of their role. Rose Layton, a strategic technology partner at Strada Education Network, won the SaaSOps Star: Innovation in Education award.

Payment Services 40

Payment Services SaaS Payments Payment Solutions DevOps as a Service 40

ProfitWell

FEBRUARY 26, 2019

WaitWhat, the content production engine behind Reid Hoffman's (LinkedIn Co Founder) Masters of Scale podcast, just completed their Series A round, racking up a sweet $4.3 GitLab, the DevOps software we know and love, just got even better with its 11.8 Product of the Day.

Transportation 51

Transportation Payment Features DevOps as a Service Scale 51

CustomerSuccessBox

FEBRUARY 28, 2022

As the firm scales at $1B, the NRR dips and need not be declining. Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. How is it helping them scale? It targets SMBs and self-service businesses.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

OpenView Labs

JULY 23, 2020

We’ve been fortunate to be Datadog’s partners as they’ve rapidly scaled, launched major new product lines, went public in 2019, hit a $25 billion market cap and continue to exceed expectations as a public company. Today they’re worth more than Slack. This isn’t controversial—it’s the foundation of the software industry.

Scale 80

Scale Software Review DevOps as a Service Investment 80