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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Best Time Tracking Software

Neil Patel

Time tracking software will let you monitor productivity and forecast budget problems well in advance. By integrating with services like Quickbooks and PayPal, these tools can handle the job in a few clicks. Time tracking software can also be downloaded to a specific tablet or desktop that serves as a time clock kiosk.

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Develop a Winning KPI Strategy for Your Game Marketing

FastSpring

With so many marketing channels to manage to promote your game, combined with the complexity of monetizing your games on multiple platforms, in PC marketplaces, or even D2C via your own webshop, your head might be spinning keeping up with where to focus your efforts. Listen now! Jump to video. Jump to transcript. the attach rate on the DLC.

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Top 5 Udemy Courses to Upskill Your Customer Success Career

ChurnZero

Includes: 1 downloadable resource and certificate on completion. This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. Includes: 1 downloadable resource and certificate on completion. Created by: Ed Powers.

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How to Increase LTV for E-commerce Businesses

Baremetrics

LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Suppose a person subscribed to your service. So, the number of customers or subscribers who stop using your service during a given time period is the churn rate. The logic behind this metric is simple.

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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

Includes: 4 articles 3 downloadable resources Full lifetime access Access on mobile and TV Assignments Certificate of completion. Includes: 2 articles 1 downloadable resource Full lifetime access Access on mobile and TV Certificate of completion. Customer Success Courses to pursue in 2022. Creator : Gustavo Escobar Henríquez.

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Boost Accounts-management with the Square Integration with QuickBooks

Subscription Flow

Square is a leading mobile payment provider that provides a wide range of business solutions, including services designed specifically for small businesses, software, hardware for point-of-sale (POS) systems, and payment processing. What is QuickBooks? Why you may need to integrate the two? What is Square?