SaaStr

NOVEMBER 21, 2024

Just had a check-in call with a $50k a year vendor we use for SaaStr They sent a new sales rep to call who didn't know the account They just walked through a deck with data they didn't collect or know That we'd already read What a waste of everyone's time The Death of the… — Jason ✨????SaaStr 2025 is May 13-15✨ Lemkin (@jasonlk) October 2, 2024 So we’ve talked a lot on SaaStr about how Customer Success has changed over the past 24 months.

Customer Success 316

Customer Success Revenue Sales Data 316

The Daily Egg

NOVEMBER 21, 2024

Out of all the elements on a web page or a featured ad, headlines are the ONLY element that ALL USERS will. The post How to Write World-Class Headlines Every Time appeared first on The Daily Egg.

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Predictable Revenue

NOVEMBER 21, 2024

In a crowded market where competitors use similar tools, the edge lies in leveraging Apollo’s capabilities to find Alpha. The post Top 7 Apollo Features You’re Not Using with Jay Mount appeared first on Predictable Revenue.

Revenue 130

Revenue Marketing Development Sales 130

Groove HQ

NOVEMBER 21, 2024

As someone with a lot of experience in SEO, I understand those who hate it. It can often seem at odds with good writing. It occasionally feels forced. And there are plenty of businesses that artificially create content just for SEO purposes. Businesses invest thousands per month to optimize for it. But many don’t actually […] The post How To Ace Knowledge Base SEO (And Help Customers Find Your Articles) appeared first on Groove Blog.

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Investment Business 64

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

BetterCloud

NOVEMBER 21, 2024

It’s long past Halloween, but IT horror stories happen no matter the season. Ensuring the security and integrity of your organization is the utmost priority in IT. Yet given the constant flow of information within organizations in terms of file sharing, the protection of sensitive data is often overlooked in one’s file sharing environment. What may seem like innocuous sharing activities can accumulate significant risks when multiplied across a larger user base.

Government 52

Government compliance Data Strategy 52

Full Session

NOVEMBER 21, 2024

Hotjar is a website heatmap and behavior analytics tool that helps you see how users interact with your website. It offers heatmap tools, session recordings, surveys, funnels, user tests and interviews, and feedback polls to let you visualize user actions, find areas for improvement, and optimize the user experience. Hotjar is often compared to Google Analytics due to its focus on user behavior.

Banking 52

Banking Software Review Technical Review Sales Recruiting 52

Stax

NOVEMBER 21, 2024

Whether you are starting a new online store or looking to grow your existing brick-and-mortar small business, you must make provisions for accepting credit card payments. A study by the Federal Reserve Bank of San Francisco showed that credit cards account for 31% of all payments, significantly more than cash at 18%, and debit cards at 29%. There is no way around it: credit cards are an essential part of the everyday life of your customers and you will only lose customers if you aren’t ready for

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Full Session

NOVEMBER 21, 2024

Hotjar is a website heatmap and behavior analytics tool that helps you see how users interact with your website. It offers heatmap tools, session recordings, surveys, funnels, user tests and interviews, and feedback polls to let you visualize user actions, find areas for improvement, and optimize the user experience. Hotjar is often compared to Google Analytics due to its focus on user behavior.

Banking 52

Banking Software Review Technical Review Sales Recruiting 52

Buffer Resources

NOVEMBER 21, 2024

Hey folks 👋 It’s been a very blue week in social — a Blue sky week, that is. We’re big fans of Bluesky here at Buffer and have been since we first heard whispers about it last year. Fun fact: I’m user number #562! Bluesky is having a moment, and as such, we’ve pooled all the resources we can find to help you get your feet wet (or dive right in).

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Social Media Trends Mobile AI 83

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Payments

SaaStr

NOVEMBER 21, 2024

Dear SaaStr: What are the most overlooked habits that successful entrepreneurs swear by? My top list: Interview at least 30 candidates for every VP and other key position. Otherwise you will end up settling. Go visit all your largest customers at least twice a year. You can just do a product roadmap review. That always works. The ones you visit … rarely churn.

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Interviewing Churn Sales Business 278

Buffer Resources

NOVEMBER 21, 2024

Managing social posts for all your accounts in one place makes life so much easier — that’s what Buffer is all about. While we’ve supported Creator and Business Instagram profiles for a while, many of you have asked for the ability to schedule content to your personal Instagram profiles too. We’re happy to share that now you can!

Social Media 69

Social Media Mobile Engagement Branding 69

How To Buy Saas

NOVEMBER 21, 2024

Running a call center is no easy task. You’re juggling changing call volumes, managing agent schedules, and keeping service quality steady. It gets even tougher with turnover rates soaring between 30% and 45% in the industry. Without the right approach, inefficiencies creep in, and burnout takes a toll on your team and customers. This article will show you practical ways to improve how your call center team works.

Management 52

Management Underperforming Technical Team Scale compliance 52

Blulogix

NOVEMBER 21, 2024

By BluLogix Team Future-Proofing Your Business with Revenue Management What is the role of revenue management in future-proofing a business, enabling proactive decisions and sustainable growth? Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management.

Revenue 52

Revenue Management Business Telecommunications 52

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions