Inturact

JANUARY 2, 2024

A SaaS (Software as a Service) User Onboarding Funnel is a structured process designed to guide new users from their initial interaction with a SaaS product to becoming proficient and engaged users.

Onboarding 109

Onboarding SaaS Engagement Software 109

SaaStr

JANUARY 2, 2024

David Sacks classic post on Burn Rate Multiple is A+ and a key metric for every venture-backed startup. It simplifies a lot of complexity into one metric. That if you’re venture-backed, yes, you do have money to spend (and burn). But the best burn less each month than they bring in in new bookings and revenue (a Burn Multiple of 1x or less).

Startup 332

Startup Metrics Revenue 332

The Daily Egg

JANUARY 2, 2024

Whether you’re looking to enter new markets or simply offer your existing customers a better experience, communication is key. Unfortunately, many businesses. The post KrispCall Review appeared first on The Daily Egg.

Communication 236

Communication Marketing Business 236

SaaStr

JANUARY 2, 2024

Dear SaaStr: What Is The Worst Investment You Ever Made as a Venture Capitalist? For years, I hadn’t lost any money on VC investments. But lemons ripened after the Great Boom of 2021, and now I have 4 investments of > $1m where I’ve lost almost all the money. There may be a few others. The common threads: ethical lapses, lack of 200% commitment in the founders, and/or similar issues in the CEO.

Investment 251

Investment 251

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

The Daily Egg

JANUARY 2, 2024

Working on the cloud has many advantages, but you may prefer having all your software housed under your own servers. That way, The post ONLYOFFICE Review appeared first on The Daily Egg.

Software Review 173

Software Review Cloud Software 173

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Payment Services 103

Payment Services Merchant Services Customer Success Business 103

Sales Hacker

JANUARY 2, 2024

Eran Aloni is the Executive Vice President of Product Strategy and Ecosystem at Gong. He has been a leader at Gong for eight years, previously holding titles of Chief Customer Officer and Chief Operating Officer. What You Will Learn: Eran’s career advice to younger go-to-market professionals. Two stages of AI advancements and which is more valuable.

AI 98

AI Scale Leadership Scaling 98

Nimble - Sales

JANUARY 2, 2024

We are delighted to announce a significant update to Nimble’s Custom Fields—introducing Multi-Value Custom Fields to refine your contact data management! This new feature enables the recording of varied information within every contact record, presenting a more detailed approach in contrast to our previous, single-value custom fields. Multi-Value Custom Fields work as smart tools to […] The post Nimble Introduces Multi-Value Custom Fields for Precise Data Management appeared first o

Data 64

Data Management 64

Zuora

JANUARY 2, 2024

From news to vacation stays, even to enhanced car features, consumers worldwide can now access subscriptions for just about anything. […] The post Increase Customer Loyalty and Retention with Subscription Bundles appeared first on Zuora.

Payment Features 59

Payment Features Subscription Retention 59

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

30 Day Leadership

JANUARY 2, 2024

Ever wondered if your nightly drink is more costly than it seems? In this episode, James Swanwick, founder of Alcohol-Free Lifestyle, returns to discuss with Nils how a healthier relationship with alcohol can lead to income growth, career advancement, and a boosted mindset. Plus, they delve into the hidden costs, both financial and personal, that often go unnoticed.

Leadership 52

Leadership Investment Management 52

Zuora

JANUARY 2, 2024

Starting in early 2024, Google is phasing out use of third party data collection (cookies) and now rendering first-party data […] The post Unlocking the Power of First-Party Data: Agility in a Changing Digital World appeared first on Zuora.

Data 59

Data 59

Subscription Flow

JANUARY 2, 2024

The SaaS industry has been growing at a phenomenal rate for quite some time now, prompting many businesses to now think of ways in which they need to invest in efficient ways of running their business in the SaaS world. In doing so, SaaS businesses of all sizes face common payment processing SaaS challenges. This is because payment processing for SaaS is more complicated than collecting one-time payments, as it diverges into sub-forms that range from invoicing to managing subscription plans to c

Payment Services 52

Payment Services Merchant Services SaaS Payments Payments 52

Zuora

JANUARY 2, 2024

Starting in early 2024, Google is phasing out use of third party data collection (cookies) and now rendering first-party data the most important information for digital marketing. Whereas third party data relies on websites collecting and re-selling user insights, first-party data comes from users directly providing brands with their personal information; this shift is monumental […] The post Unlocking the Power of First-Party Data: Agility in a Changing Digital World appeared first on Zuo

Data 52

Data Branding Marketing 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaS Metrics

JANUARY 2, 2024

So you want to take your forex trading to the next level with expert advisors, eh? To run your MetaTrader bots 24/7, you’ll need a virtual private server or VPS. A VPS allows your EAs to do their thing nonstop without interruptions from your internet connection or computer issues. With a forex. Read more The post MetaTrader VPS Hosting: What You Need to Know first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS 52

Scytale

JANUARY 2, 2024

One of the most critical challenges for Chief Information Security Officers (CISOs) today is to maintain an accurate inventory of an organization’s digital assets. In reality, a significant portion of organizations struggle to adequately control and identify their digital assets, providing a vast attack surface for adversaries. As companies rapidly adopt cloud and cloud-based technologies, the threat landscape adapts as well.

compliance 52

compliance Scale Government Cloud 52

Buffer Resources

JANUARY 2, 2024

After a record-breaking launch and a quick drop-off in regular users, Threads is on the up once more. The Instagram- (read: Meta-) owned platform rocketed to 100 million sign-ups within days of its launch in June 2023. However, Threads’ barebones features failed to hold users’ interest, and within weeks, active users, time spent, and sessions were down by 75 percent.

Social Media 140

Social Media Mobile Engagement Trends 140

Kellblog

JANUARY 2, 2024

Well, it’s that time of year again, time for my annual predictions post, now in its tenth incarnation. As per my custom, let’s review my 2023 predictions before presenting those for 2024. Please remember that I do these for fun and fun alone. See my FAQ for my terms, disclosures, disclaimers, et cetera. 2023 Predictions Review 1. The great pendulum of Silicon Valley swings back.

AI Search 113

AI Search Technical Review Technical Advisors ChatGPT 113

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue