FastSpring
APRIL 4, 2024
As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I think there was a time of, ‘ Everybody should be doing it; why aren’t you doing it?
SaaStr
APRIL 4, 2024
Dear SaaStr: I’m Being Recruited by a Startup That Just Raised $5m. How Do I Vet Them? First, there’s probably something there if they raised $5m. That’s never as easy at it sounds. It means the early traction looks good, or the team looks strong, or both. At least, usually. But of course that’s not everything in the early days especially.
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Predictable Revenue
APRIL 4, 2024
This time, we're diving into the nuanced world of startup sales compensation with Graham Collins, Head of Partnerships at QuotaPath. The post Crafting Sales Compensation Plans with Graham Collins appeared first on Predictable Revenue.
SaaStr
APRIL 4, 2024
The Top 8 SaaStr Tips to Building an Effective First Sales Team The most important tips and best practices for founders when building out their first sales team: Get sales experience yourself first Close the first 10-20 customers yourself to understand the sales process This will give you critical insights to effectively train and manage your first sales reps Structure compensation to incentivize early sales reps Consider letting new reps take home 50-100% of what they close in the first 1-3 mon
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Predictable Revenue
APRIL 4, 2024
Christina Brady from Luster.ai shares her expertise in enhancing communication in virtual teams and offers actionable solutions. The post Effective Communication at Work with Christina Brady appeared first on Predictable Revenue.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Clouded Judgement
APRIL 4, 2024
Recently Rubrik their initial S1 statement. A S-1 is a document companies file with the SEC in preparation for listing their shares on an exchange like the NYSE or NASDAQ. The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more.
Sales Hacker
APRIL 4, 2024
Now is a better time than ever for your sales team to align their goals, motivations, and strategies for the upcoming year (and beyond). And one of the best ways to do this? With a sales kickoff (SKO). As powerful as these meetings can be, they often lack direction or fall victim to several other SKO mistakes many organizations make. But with the guidance of David Nour, CEO of Nour Group , we will prepare you to have the most effective sales kickoffs.
Totango
APRIL 4, 2024
“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.
FastSpring
APRIL 4, 2024
What are your company’s big goals for growth in 2024? Here at FastSpring, we had a pretty great 2023. It was a record year for pipeline bookings and just about every big KPI we measure. We’re pretty proud of that, but it begs the question: What next? We want to have an even bigger 2024 — and we know you want the same for your business. We’ve decided we need to bet big if we’re going to top last year’s performance and meet our financial goals for this year.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Groove HQ
APRIL 4, 2024
It’s tempting to constantly focus on your company’s products and strategy. However, the best results often come from focusing outward on what your customers need and how they want to interact with you. In this piece, we’ll explore just what it means to be customer-centric and how to do it. What Does Customer-Centric Mean? Being […] The post How To Be a Customer-Centric Company appeared first on Groove Blog.
Sixteen Ventures
APRIL 4, 2024
Ever felt that knot in your stomach when it’s time to discuss contract renewals with a client? You’re not /alone. Renewals often carry an undeserved stigma—seen as adversarial negotiations rather than opportunities for mutual growth. But what if we could flip the script? What if renewals became a natural, even exciting, part of the customer […] The post Renewal Psychology: From an Adversarial Process to a Celebration of Success appeared first on Customer-centric Growth by Linco
Groove HQ
APRIL 4, 2024
It’s tempting to constantly focus on your company’s products and strategy. However, the best results often come from focusing outward on what your customers need and how they want to interact with you. In this piece, we’ll explore just what it means to be customer-centric and how to do it. What Does Customer-Centric Mean? Being […] The post How To Be a Customer-Centric Company appeared first on Groove Blog.
CloseSaaS
APRIL 4, 2024
How do I get my CRM working for me so I can sell ASAP? Great question. Here’s how to set up a CRM, close deals (fast), and optimize your whole sales process.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
User Pilot
APRIL 4, 2024
Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. But here’s the thing—product engagement can mean different things for various products. It’s not just a measure of how often people use your product.
Blulogix
APRIL 4, 2024
By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Customer Policy and Hierarchy: Streamlining Customer Management In the complex ecosystem of B2B subscriptions, managing customer relationships efficiently is paramount. A strategic approach to customer policy and hierarchy not only simplifies internal processes but also enhances the customer experience.
Stax
APRIL 4, 2024
Credit cards are incredibly popular, and it’s easy to see why: they’re convenient and accepted nearly everywhere. According to Forbes , 32% of consumers use it as their primary payment method. But as great as they are for consumers, merchants know that accepting credit card payments comes with added costs in the form of processing fees. And if this processing fee has been eroding your profits, it’s time to consider offsetting it by levying a surcharge on your customers.
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