BetterCloud

MAY 14, 2024

The cloud offers unparalleled flexibility and scalability for businesses, but with great power comes great responsibility. As more and more sensitive data migrates to the cloud, robust security measures are essential. “ 76% of respondents are responsible for protecting sensitive data within SaaS apps and 45% say they have trouble securing users’ activities within SaaS apps.” – State of SaaS 2024 , coming soon IT professionals monitor file activity and manage employee access to applications, only

compliance 52

compliance SaaS Cloud Systems Review 52

SaaStr

MAY 14, 2024

Dear SaaStr: Is It Common To Have a VC Fund a Seed Round in Milestones? It’s not common with typical Silicon Valley investors. But outside of that? It’s a little old school, but it’s not that uncommon. And run from a milestone-based “second check” Because really, it’s just a one-way option for the investor. If you had just one investor, then in a perfect world, this investor would get to dole out chunks of the initial investment and see how it goes.

Investment 306

Investment Leadership 306

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. Instead, it’s about understanding how to harness efficient growth. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

MAY 14, 2024

At SaaStr’s inaugural AI Day, the Senior Director of Product Management at Panoptica by Cisco, its incubation team, Alex Jauch, talks about how GenAI is powering app security, how Cisco is using it, and how you can use GenAI to protect other businesses. Did You Say Hype Cycle? A lot of hype cycles have come along where people say, “This is going to change the world, and everything will be different.

AI 285

AI Cloud compliance Innovation 285

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

USIO

MAY 14, 2024

A good revenue share agreement with a payments service provider depends on various factors including your software platform’s volume of transactions, the average transaction size, industry standards, and the services provided by the payment provider. Typically, revenue share agreements with payment service providers range from 1% to 5% of the transaction value.

Payments 130

Payments Payment Services Merchant Services Payment Solutions 130

The Moz Blog

MAY 14, 2024

Discover the aftermath of Google's targeted crackdown on reputation abuse. Analyze significant losses, identify patterns, and investigate the impact it has had on major brands.

Branding 23

Branding 23

Sales Hacker

MAY 14, 2024

Holly Chen is the Managing Partner of ExponentialX, a Marketing and Growth Advisory Collective for high-growth SaaS startups, advising companies like Miro, Loom, ServiceNow, Appsflyer in their growth journeys. She also guest lectures at Berkeley and NYU, teaches at Section and Maven, mentors at First Round Capital, and is an active angel investor. Previously, Holly was the Global Head of Digital Marketing at Slack, helping it grow $100M to $700M ARR and going public.

AI 115

AI Customer Success Branding Pricing 115

Subscription Flow

MAY 14, 2024

Before talking about NMI gateway integration, it is important to understand what role payment gateways play. In the world of SaaS, a payment gateway is like a toll booth at which you pay a small fee to go from point A to point B. Some part of that fee goes into the owner of that toll booth’s pocket, while most of it goes to maintaining the road on which you travel.

Payment Methods 105

Payment Methods Payment Features Payments Merchant Services 105

User Pilot

MAY 14, 2024

What are the best Mixpanel integrations in 2024? Hard to tell, as this depends on your needs and what you already have in your tech stack. Here are 10 possible contenders for the title, covering multiple use cases, from customer engagement through analytics , customer relationship management, experimentation, and digital experience optimization. TL;DR Mixpanel integrations enable you to connect it to other tools for seamless data sync.

Engagement 96

Engagement Mobile Onboarding Communication 96

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Andreessen Horowitz

MAY 14, 2024

Kim Branson, PhD, SVP and Global Head of AI and Machine Learning for GSK, joins Vijay Pande, founding partner at a16z Bio + Health. Together, they talk about how AI has improved drug discovery and development, as Kim walks through all the ways AI can be deployed in the lab. They also get into detail about what an ideal partner looks like and what kind of solution is attractive to a big biopharma, making this a particularly relevant episode for builders in biotech AI.

AI 18

AI Machine Learning Artificial Intelligence Development 18

User Pilot

MAY 14, 2024

A customer behavior model reveals the external and intrinsic factors influencing buying decisions. By understanding how your target audience thinks, you can create products, experiences, and marketing materials that resonate with them. This article covers 12 of the most common customer behavior models and how to maximize them for better product management.

Business 88

Business Customer Lifetime Value Advertising Retention 88

FastSpring

MAY 14, 2024

Get the latest from FastSpring’s Support leaders about: FastSpring’s new Payout Statements. Nine key pieces of info to include in support cases for faster help. FastSpring’s self-serve B2B document library. How Google Analytics 4 and Google Tag Manager can help your business, plus FastSpring integration. Need FastSpring support? Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Groove HQ

MAY 14, 2024

When a customer has an issue, how you communicate can make the difference between them leaving a 5-star review or turning to your competitor. Customers come in all shapes and sizes: friendly and patient, interested and indifferent, angry and erratic, etc. So how can you make sure that no matter what the situation is, you get […] The post 8 Effective Customer Communication Skills for Your Small Business appeared first on Groove Blog.

Communication 69

Communication Business Customer Support 69

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Nimble - Sales

MAY 14, 2024

In the digital age, social media has transcended its traditional role as a platform for social interaction and has become a pivotal tool in the recruitment landscape. Companies across various industries are leveraging social media not only to broaden their reach but also to attract and engage with potential candidates more effectively. The flexibility and […] The post Examples of Using Social Media for Recruitment appeared first on Nimble Blog.

Social Media 64

Social Media Engagement 64

Subscription Flow

MAY 14, 2024

Before talking about NMI gateway integration, it is important to understand what role payment gateways play. In the world of SaaS, a payment gateway is like a toll booth at which you pay a small fee to go from point A to point B. Some part of that fee goes into the owner of that toll booth’s pocket, while most of it goes to maintaining the road on which you travel.

Payment Methods 52

Payment Methods Payment Features Payments Merchant Services 52

Nimble - Sales

MAY 14, 2024

In today’s competitive business landscape, capturing leads effectively is essential for sustained growth and success. Whether you’re a small startup or a well-established corporation, building a robust pipeline of leads is crucial for expanding your customer base and increasing revenue. However, with countless marketing strategies and tactics available, it can be challenging to know where […] The post How to Effectively Capture Leads?

Startup 64

Startup Revenue Strategy Business 64

Groove HQ

MAY 14, 2024

When a customer has an issue, how you communicate can make the difference between them leaving a 5-star review or turning to your competitor. Customers come in all shapes and sizes: friendly and patient, interested and indifferent, angry and erratic, etc. So how can you make sure that no matter what the situation is, you get […] The post 8 Effective Customer Communication Skills for Your Small Business appeared first on Groove Blog.

Communication 52

Communication Business Customer Support 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Nimble - Sales

MAY 14, 2024

CRM systems, short for Customer Relationship Management systems, can be highly beneficial for charities, helping them streamline their operations, improve donor relationships, and increase overall efficiency. Here are some specific benefits of using a CRM system for charities: Donor Management: CRM systems enable charities to maintain comprehensive records of donors, including their donation history, preferences, […] The post Benefits of a CRM System for Charities appeared first on Nimble

Management 64

Management 64

Dubb

MAY 14, 2024

Now is the time to take advantage of the new features on Dubb to create more content, make more connections, and win more clients! Here's what's included in Dubb 8.0 Turquoise: Dubb Ava: Generate AI avatar videos based on a handwritten or AI script; Teleprompter - Import scripts for to the teleprompter on the The post Dubb 8.0 Turquoise is here! appeared first on Dubb Blog.

Generative AI 52

Generative AI AI 52

Nimble - Sales

MAY 14, 2024

In the dynamic realm of marketing, Customer Relationship Management (CRM) systems serve as a pivotal tool for enhancing customer engagement, optimizing marketing strategies, and improving overall business outcomes. CRM systems provide marketers with valuable insights into customer behaviors, preferences, and interactions, allowing for personalized marketing efforts and streamlined operations.

Marketing 59

Marketing Engagement Strategy Management 59

Scytale

MAY 14, 2024

Picture this: you’re about to land a big client, but before they sign on the dotted line, they ask about your information security standard. In particular, they ask for your ISO 27001 report. Now what? Or alternatively, it’s business as usual – until it’s not. There’s been a data breach. Seeing as the global average cost of a data breach in 2023 is $4.45 million , it’s not something a small business is likely to bounce back from.

Systems Review 52

Systems Review compliance Interviewing Data 52

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Andreessen Horowitz

MAY 14, 2024

As former developers and product managers, we’ve lived the grueling dance between designers and developers, where questions such as “Is this design technically feasible?” and “Can you add another screen for this step?” take place in every meeting. All too often, this aspiring creative exchange resulted in a Jira-filled, time-consuming process comprised of iterations, compromises, and, ultimately, a disconnect between the designer’s vision and the developer’s execution.

Generative AI 144

Generative AI AI Search AI Artificial Intelligence 144

FastSpring

MAY 14, 2024

We’re excited to announce that FastSpring is set to broaden our global presence with a new office located in Austin, Texas. This strategic move is part of our ongoing effort to enhance our global footprint, which includes offices located in California, Canada, Ireland, the Netherlands, and most recently, Singapore. Austin is already home to some of FastSpring’s key team members, including our Chief Revenue Officer Mark Kole and Chief Marketing Officer David Vogelpohl.

Payments 122

Payments Merchant Services Payment Solutions Technology 122

User Pilot

MAY 14, 2024

Are you wondering how the new Userpilot custom analytics dashboards can help you drive product growth? If so, you’re in the right place! In this article, you will learn about the main benefits of custom product analytics dashboards and how to create them in Userpilot. Let’s get to it! TL;DR Userpilot custom analytics dashboards allow you to display multiple reports in one place.

Onboarding 87

Onboarding Churn Trends Retention 87