SaaStr

JANUARY 27, 2024

Dear SaaStr: What is The Average Ratio of Support Staff to Customer Count in SaaS? Typically support consumes about perhaps 5%-7% of your revenue at scale (excluding customer success) in most SaaS models. It could be more or less, but that’s a rough way to think about it. Another 5%-7% go to core infrastructure costs (AWS, Azure, Snowflake, etc). And that leaves you at the 75%-85% gross margins traditional SaaS companies have.

Azure 213

Azure AWS SaaS Customer Success 213

Sales Hacker

JANUARY 27, 2024

Wait – is it Friday? Nope, it is indeed Saturday. Dropping into your inbox with a Saturday special today, and here’s why: this week was a particularly busy one, capped off by our first GTMfund dinner of the year. Speaking of which, GTMfund’s value proposition perfectly illustrates this week’s main newsletter topic: the critical importance of messaging and positioning.

Technical Review 94

Technical Review Venture Capital Social Media Generative AI 94

SaaStr

JANUARY 27, 2024

Dear SaaStr: What are some common reasons for the failure of startups? How can these mistakes be avoided to increase their chances of success? My experience across leading 30+ seed investments, including 4 billion+ exits so far, on why startups fail: Not 200% committed to winning no matter what. Even the smartest founders aren’t always 200% committed.

Startup 210

Startup Scale CTO Pricing 210

Blulogix

JANUARY 27, 2024

Case Study: How One Company Transformed with BluIQ By BluLogix Team In the dynamic world of Managed Service Providers (MSPs) , maintaining competitiveness and optimizing revenue generation often presents a significant challenge. A key factor in achieving success in this sector is the effective management of billing and revenue. This case study delves into how BluIQ by BluLogix, a comprehensive subscription billing platform, enabled an MSP to address the issue of consumption leakage, enhance thei

Payment Features 52

Payment Features Subscription Innovation Trends 52

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SaaStr

JANUARY 27, 2024

In the latest installment of our What’s New series where SaaStr’s very own CEO and Founder, Jason Lemkin, sits down with the top CEOs and leaders in SaaS to discuss What’s New, what’s top of mind, and what every SaaS founder should be thinking about – Jason sits down with Matt Mullenweg , CEO of Automatic and Co-Founder of WordPress.

Underperforming Technical Team 269

Underperforming Technical Team Social Media Government Subscription 269