Kellblog

SEPTEMBER 30, 2024

This is a huge distinction and sadly I think many people miss it. You go a mid-quarter ops meeting. The CMO shows quarter-to-date MQLs. Someone asks how we define MQL. A 15-minute conversation ensues. The SVP of Alliances talks about influenced ARR. Someone asks how that’s defined, but only five minutes are spent on definition. However, a controversy erupts and 20 minutes are spent reconciling different answers from different reports.

Business 96

Business Forecasting Leadership Churn 96

SaaStr

SEPTEMBER 30, 2024

So is AI taking over everything? Will $1B SaaS companies be run by 1 person teams? I mean … maybe. Across the SaaStr Fund portfolio, I’ve seen multiple portfolio companies lost $1m customers to new, in-house AI initiatives. But I’ve also seen others grow even faster as AI rebooted and enhanced their products. What I do know is many of the billion+ SaaS companies I invested in a decade ago would not be remotely competitive today.

AI Search 300

AI Search SaaS Headcount AI 300

Tom Tunguz

SEPTEMBER 30, 2024

Morgan Stanley surveyed a group of CIOS to understand the sources of AI budget. If hyperscalers deploy $100b in capex on AI this year & legions of software vendors hawk AI solutions, the money to justify it must come from somewhere. 41% of CIOs said net new spend. 35% said existing software spend. Only 6% said it would come from professional services.

AI 237

AI Investment Software Startup 237

SaaStr

SEPTEMBER 30, 2024

Dear SaaStr: Does Being a Strong Operator Make You a Better Investor? I don’t think in SaaS being a founder or senior exec or early key hire makes you a better investor per se. Why not? I mean … it’s pretty easy to invest at $1m ARR growing 300% in a hot space. It’s really not all that hard. Now founders may prefer an ex-CEO or operator on their board or cap table.

Startup 273

Startup Investment SaaS 273

Advertisement

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Buffer Resources

SEPTEMBER 30, 2024

The secret to engaging social media posts has been in front of you this whole time.  And it's not about having a ton of followers or decoding a complex algorithm. Instead, it all boils down to your opening words. Copywriters call it a 'hook,' and learning how to write social media hooks can be the difference between your followers scrolling past your post or stopping in their tracks to see what you have to say.

Social Media 134

Social Media Trends Engagement AI 134

Groove HQ

SEPTEMBER 30, 2024

Are buyers constantly leaving feedback you don’t know what to do with? Customer sentiment and needs should always be aligned. If it’s not, you can leverage feedback to improve the customer experience. Many businesses are sitting on the untapped potential of feedback, unable to make sense of it all or unwilling to put in the necessary […] The post 4 Steps for Conducting a Customer Sentiment Analysis appeared first on Groove Blog.

Business 59

Business 59

User Pilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. It includes what you say, how you say it, and how you ensure your communication succeeds. Why should you have a solid messaging strategy? Before we get into the nitty-gritty, here’s why you need a messaging strategy in the first place: Clarity and consistency : A well-defined messaging plan ensures that

Strategy 93

Strategy Social Media Underperforming Technical Team Travel 93

Valuize Consulting

SEPTEMBER 30, 2024

In today’s hyper-competitive market, businesses are constantly seeking ways to differentiate their offerings and deliver maximum value to their customers. Understanding the three levels of a productcore, actual, and augmentedis crucial for marketers, sales teams, and product planners aiming to create a compelling value proposition. While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that ofte

Customer Success 52

Customer Success Strategy Azure Technical Review 52

User Pilot

SEPTEMBER 30, 2024

CYBERBIZ is a Taiwan-based e-commerce platform, which currently supports a significant number of stores in the country. Dedicated to providing excellent customer experience, the CYBERBIZ product team decided to overhaul its key functionality and chose Userpilot as a tool to facilitate the process. We caught up with Wei-Di Huang, the Senior Product Manager at CYBERBIZ , to talk about his Userpilot experience.

Sales Recruiting 83

Sales Recruiting User Experience Education Data 83

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?

Payfac

Baremetrics

SEPTEMBER 30, 2024

Get more from Stripe with Baremetrics. Unlock real-time SaaS metrics like MRR, churn, and LTV to make better decisions for your subscription business.

Subscription 52

Subscription Payment Features Management Churn 52

SaaS Metrics

SEPTEMBER 30, 2024

Unlock the secrets to selecting the ideal hosting for your travel blog and discover the crucial factors that could transform your online journey. The post How to Choose the Best Hosting for Your Travel Blog first appeared on SaaS Metrics.

Travel 52

Travel Metrics SaaS Management 52

Valuize Consulting

SEPTEMBER 30, 2024

In today’s hyper-competitive market, businesses are constantly seeking ways to differentiate their offerings and deliver maximum value to their customers. Understanding the three levels of a product—core, actual, and augmented—is crucial for marketers, sales teams, and product planners aiming to create a compelling value proposition. While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that of

Customer Success 52

Customer Success Strategy Azure Technical Review 52

SaaS Metrics

SEPTEMBER 30, 2024

The non-technical guide to hosting and website security reveals vital strategies you never knew you needed to protect your online presence—are you ready to learn? The post The Non-Technical Guide to Hosting and Website Security first appeared on SaaS Metrics.

Metrics 52

Metrics Strategy SaaS Management 52

Advertisement

A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.

SaaS Payments

Subscription Flow

SEPTEMBER 30, 2024

Xero is a popular accounting software designed for businesses to keep a record of their finances. It is a powerful tool which automates the generation of recurring invoices and financial reports. It also works harmoniously with SubscriptionFlow to speed-up subscription management, and track recurring payments. This blog explores Xero recurring invoices in detail – from its set-up, to its advantages, to its integration with subscription management software.

Payment Features 52

Payment Features Payments Payment Services Payment Methods 52

SaaS Metrics

SEPTEMBER 30, 2024

Pick the perfect hosting plan for your content site by uncovering essential factors that could transform your site's performance and user experience. The post How to Select the Right Hosting Plan for Your Content Site first appeared on SaaS Metrics.

User Experience 52

User Experience Metrics SaaS Management 52

Kalungi

SEPTEMBER 30, 2024

Hiring the right CMO isn’t as simple as finding someone with a great resume. It’s about ensuring they’re the right fit for your company’s current stage, your culture, and your vision for the future. This guide will take you through everything you need to know to make that decision.

Startup 49

Startup SaaS Strategy 49

Kalungi

SEPTEMBER 30, 2024

If you don’t take the time to set up a strong Go-to-Market strategy and marketing foundation, you’ll never hit your growth goals. In this article, we explore why setting a strong marketing foundation is crucial and how the upfront sacrifice will unlock strong and smooth growth for your company.

Strategy 45

Strategy Marketing 45

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue