SaaS Metrics
SEPTEMBER 5, 2024
Discover how tracking usage metrics can transform your SaaS product and unlock hidden opportunities for improvement and growth! The post Tracking Usage Metrics for SaaS Product Improvement first appeared on SaaS Metrics.
SaaStr
SEPTEMBER 5, 2024
So there’s a mistake I see a lot of founders make again and again, especially when cash is tight. In fact, these days cash is tight for most, even if you’re at $20m, $50m, $100m ARR, since everyone’s trying to get more efficient and profitable. And the mistake they make is they finally hire a great VP of Sales, Marketing, CS, Product, etc. that they really believe in … and then … they sort of veto or don’t quite believe in their first hire.
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Predictable Revenue
SEPTEMBER 5, 2024
Entrepreneurs often struggle with stepping back, especially when their identity and value have been tied to being on the front lines. The post Lead-Gen Quarterly Check-in with Martin Adey appeared first on Predictable Revenue.
SaaStr
SEPTEMBER 5, 2024
Dear SaaStr: How Should I Pay Sales Reps When Our Customers Pay Monthly? There are basically two options — really three, by blending the two: The first is to pay monthly commissions. I generally don’t recommend this. I.e., if you pay the reps a 10% commission on what they close … and the customer pays say $500 a month … you pay the rep $50 a month.
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The Moz Blog
SEPTEMBER 5, 2024
Are Google’s Helpful Content Updates affecting your rankings in unexpected ways? It might not be just about your content. As the August update rollout wraps, we can expect some winners and some losers, but why? Tom Capper digs into the data and reveals the surprising reality of what sites impacted by the Helpful Content Update have in common.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Kellblog
SEPTEMBER 5, 2024
“You’re fired,” said the general counsel (GC) of the public, multi-billion-dollar software company and I wasn’t just happy, I was ecstatic. I’d known this company for a long time. I’d helped their VCs with diligence. I’d worked with them in the early days as an advisor, and received a stock option as compensation. So when I contacted the company to sell the shares (from the option I’d exercised long ago), I was surprised to find a folder called “Grant 2.” They’d given me a second gra
Groove HQ
SEPTEMBER 5, 2024
A high churn rate is more than just a revenue problem. Losing customers hurts your business’ reputation, visibility, and potential for growth. And since you may never find out why most of them left, you might not know what needs to change. The better option is to address the kinds of issues that drive people […] The post A Beginner’s Guide To Customer Satisfaction Measurement appeared first on Groove Blog.
Chargebee
SEPTEMBER 5, 2024
Understanding the dynamics of customer engagement and retention is crucial for any business aiming for sustainability and growth. Among the myriad of metrics that businesses track, churn rate stands out for its direct impact on a company’s future revenue and customer base stability.
Cobloom
SEPTEMBER 5, 2024
As a SaaS (Software as a Service) founder, ensuring the financial health of your company is crucial for growth. When aiming for sustainable expansion, it’s essential to understand key financial metrics that provide insight into your company’s liquidity—your ability to meet short-term obligations. Two of the most important financial ratios for measuring liquidity are the current ratio and the quick ratio.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
How To Buy Saas
SEPTEMBER 5, 2024
Risk is most understood by the insurance sector. Maximizing profits requires minimization of risk. Most businesses ignore the fact that digital disruption is the one big threat the insurance industry is facing right now. The biggest challenge facing the insurance industry worldwide in the next two to three years will be the pressing need to update businesses and technology.
Cobloom
SEPTEMBER 5, 2024
Customer Relationship Management (CRM) software is the backbone of any growing business, especially in the B2B world where long-term relationships are paramount. Choosing the right CRM is an important decision you make for your company, when you’re focused on driving growth. Two of the most popular CRMs in the market today are HubSpot and Salesforce.
Panintelligence
SEPTEMBER 5, 2024
Key takeaways How Fintech lending leverages advanced technology to streamline the borrowing and lending process. The advantages of Fintech lending over traditional lending, including faster approval times and more inclusive credit assessments. The benefits Fintech lending offers to both borrowers and lenders, such as reduced operational costs and improved risk assessment.
Nimble - Sales
SEPTEMBER 5, 2024
Pipedrive CRM Alternatives If you’re running a business, chances are you’ve worked with a CRM or two before. If you’re in the market for a new one, you might be considering a Pipedrive alternative, and we understand that it can The post Pipedrive CRM Alternatives — Nimble vs. Pipedrive appeared first on Nimble Blog.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
User Pilot
SEPTEMBER 5, 2024
Wondering if Fullstory autocapture is the right solution for your product analytics needs? This article will help you find out! Read on as we explore the pros and cons of this feature and why you might need an alternative. TL;DR Fullstory autocapture is an AI-powered feature that lets you automatically track user clicks , scrolls, mouse movements, form submissions, and other interactions on your website or web application.
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