Wed.Oct 02, 2024

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The State of AI in Sales

Sales Hacker

This is a special Wednesday edition of The GTM Newsletter by GTMnow – read by over 52,000 revenue professionals weekly to stay up-to-date on go-to-market and scale their companies and careers. GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies.

Scale 101
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Dear SaaStr: Why Do Founders Hire So Many Terrible VPs?

SaaStr

Dear SaaStr: Why Do Founders Hire So Many Terrible VPs that Mislead Them? I think it’s a combination of three factors: Trusting your team. It’s hard to scale if you don’t. Needing a team. You can’t do it all yourself. And Hiring folks to do something you don’t know yourself and/or haven’t done yourself. Because … then you don’t know. If you hire a VP of Sales and have never done sales yourself, you won’t really know.

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Fulfilling Crypto's Original Promise

Tom Tunguz

Visa announced their plans to launch a stablecoin with BBVA today. Throughout the quietness in crypto created by the wake of the FTX collapse & the AI boom, stablecoins have become a large & very fast growing part of web3. Users clock 3m stablecoin transactions per day at an approximate average value of $5,000. But, the use of stablecoins extends far beyond crypto trading.

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5 Interesting Learnings from MongoDB at ~$2 Billion in ARR

SaaStr

So the growth rates of Cloud infrastructure leaders have been all over the place. Cloudflare is growing 30% at $1.6 Billion in ARR GitLab is growing 30% at $730m ARR Microsoft Azure, Google Cloud are on fire, fueled by AI But others are seeing more headwinds due to downturns in the “B2B2B” segment of tech. And MongoDB is one of them, seeing consumption usage down, even as net new customer growth remains strong.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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The 7 Best Competitor Analysis Tools (+ Their Alternatives)

Buffer Resources

They say comparison is the enemy of joy, but I’d argue comparison — when done right — can be one of the core ingredients of social media success. It can help you understand what makes your audience tick and what not to do. Here’s a list of the seven best competitor analysis tools to help you get detailed data on your rivals, analyze trends they use, and get a wholesome picture of competitor performance — benchmarked against yours.

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How To Build a Customer Support Knowledge Base

Groove HQ

Ever feel like your customer support team is running on a hamster wheel? Your dedicated agents are working overtime, but those inquiries keep rolling in. To make matters worse, there’s little spare time to ensure that the information you’re providing across agents and channels is consistent. If that sounds familiar, it’s time to build a […] The post How To Build a Customer Support Knowledge Base appeared first on Groove Blog.

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What Is Customer Sentiment (And Why Does It Matter)?

Groove HQ

If you run a startup or small business, you know the pain involved in losing a customer. You probably wish you had a way to better understand their feelings toward your business before hearing that they’re done with you. Customer expectations have only increased in the past few years. Many now look for highly personalized […] The post What Is Customer Sentiment (And Why Does It Matter)?

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