Sales Hacker

OCTOBER 2, 2024

This is a special Wednesday edition of The GTM Newsletter by GTMnow – read by over 52,000 revenue professionals weekly to stay up-to-date on go-to-market and scale their companies and careers. GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies.

Scale 96

Scale AI Sales Generative AI 96

SaaStr

OCTOBER 2, 2024

Dear SaaStr: Why Do Founders Hire So Many Terrible VPs that Mislead Them? I think it’s a combination of three factors: Trusting your team. It’s hard to scale if you don’t. Needing a team. You can’t do it all yourself. And Hiring folks to do something you don’t know yourself and/or haven’t done yourself. Because … then you don’t know. If you hire a VP of Sales and have never done sales yourself, you won’t really know.

Sales Hiring 237

Sales Hiring Scale Interviewing Engineering 237

Tom Tunguz

OCTOBER 2, 2024

Visa announced their plans to launch a stablecoin with BBVA today. Throughout the quietness in crypto created by the wake of the FTX collapse & the AI boom, stablecoins have become a large & very fast growing part of web3. Users clock 3m stablecoin transactions per day at an approximate average value of $5,000. But, the use of stablecoins extends far beyond crypto trading.

PayPal 152

PayPal AI 152

SaaStr

OCTOBER 2, 2024

So the growth rates of Cloud infrastructure leaders have been all over the place. Cloudflare is growing 30% at $1.6 Billion in ARR GitLab is growing 30% at $730m ARR Microsoft Azure, Google Cloud are on fire, fueled by AI But others are seeing more headwinds due to downturns in the “B2B2B” segment of tech. And MongoDB is one of them, seeing consumption usage down, even as net new customer growth remains strong.

Azure 195

Azure Technical Review Scale AI 195

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Payment Solutions

Subscription Flow

OCTOBER 2, 2024

In simple terms, revenue leakage means that a business is unable to collect a 100% of its earned income. There is always a small percentage of income that gets ‘leaked out’, causing revenue loss. Revenue leakage is that amount of money from your customers which gets processed, but which does not end up in your account. This may happen due to a variety of reasons, which we will explore shortly.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Groove HQ

OCTOBER 2, 2024

Ever feel like your customer support team is running on a hamster wheel? Your dedicated agents are working overtime, but those inquiries keep rolling in. To make matters worse, there’s little spare time to ensure that the information you’re providing across agents and channels is consistent. If that sounds familiar, it’s time to build a […] The post How To Build a Customer Support Knowledge Base appeared first on Groove Blog.

Customer Support 59

Customer Support 59

Groove HQ

OCTOBER 2, 2024

If you run a startup or small business, you know the pain involved in losing a customer. You probably wish you had a way to better understand their feelings toward your business before hearing that they’re done with you. Customer expectations have only increased in the past few years. Many now look for highly personalized […] The post What Is Customer Sentiment (And Why Does It Matter)?

Startup 52

Startup Business 52