SaaStr

OCTOBER 16, 2024

Dear SaaStr: Should I Fire a Sales Rep That Lied To Several Customers? I think most sales execs lie, at least a little bit. I don’t like it. But I’ve come to accept that you have to put gates and process around most sales execs, or most will lie, at least a little, to close the deal. We did a recent SaaStr survey and you said 97% of software sales execs lie at least sometimes, a little: Control it, or it will spiral.

Sales 173

Sales Software 173

FastSpring

OCTOBER 16, 2024

Selling internationally can get complicated very quickly if you’re trying to manage cross border payments yourself. Foreign exchange rates, regulatory rules, payment systems, various bank accounts, establishing entities in different countries, and tax collection and remittance are just a few of the concerns you’ll need to stay on top of as your business expands into more countries and regions.

Merchant Services 88

Merchant Services Payment Services Payment Methods Outsourcing Services 88

SaaStr

OCTOBER 16, 2024

So RingCental is both an incredibly impressive SaaS and Cloud company — but also a bit of a cautionary tale. It’s been around for decades but has continued to iterate, expanding into the enterprise, the contact center, and so much more. Fast forward to today, it’s at: $2.43 Billion in ARR Growing 9%-10% With non-GAAP operating margins of 20.9% and yet … It trades at a $3 Billion maket cap, or 1.2x ARR Now they have $1.5 Billion in debt, so one could argue it’s reall

Scale 154

Scale SMB Compensation AI 154

Groove HQ

OCTOBER 16, 2024

Let’s talk about something that’s probably been keeping you up at night – your support agents’ performance. You know how crucial it is for your business that your agents are performing their best. So it’s frustrating when you can’t figure out why your customer satisfaction scores are poor. You might feel like you’re playing a […] The post How To Track Support Agent Performance appeared first on Groove Blog.

Business 59

Business Customer Support 59

Speaker: Jay Allardyce

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Nimble - Sales

OCTOBER 16, 2024

Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn explores Nimble’s new updates and Email Sequencing automations and its impact on accelerating customer outreach, lead qualification, and The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.

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Nimble - Sales

OCTOBER 16, 2024

Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn takes a deep dive into Nimble’s latest updates and Email Sequencing automations. Learn how these new features can The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.

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SaaS Metrics

OCTOBER 16, 2024

In this comprehensive guide on SaaS metrics, you'll uncover essential strategies to drive business growth and. The post SaaS Metrics: a Complete Guide to Tracking Business Growth first appeared on SaaS Metrics.

Metrics 52

Metrics Business SaaS Strategy 52

Nimble - Sales

OCTOBER 16, 2024

Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn explores Nimble’s new updates and Email Sequencing automations and its impact on accelerating customer outreach, lead qualification, and The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.

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SaaS Metrics

OCTOBER 16, 2024

What are KPIs in SaaS and how do they interconnect to drive growth? Discover the essential metrics that can transform your strategy. The post What Are KPIs in SaaS? first appeared on SaaS Metrics.

SaaS 52

SaaS Metrics Strategy Software 52

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

Nimble - Sales

OCTOBER 16, 2024

Streamlining the hiring process is essential for businesses looking to attract top talent, reduce time-to-hire, and improve overall efficiency. A lengthy or cumbersome recruitment process can discourage qualified candidates, increase hiring costs, and delay filling crucial positions. To make the The post How to Streamline Your Hiring Process appeared first on Nimble Blog.

Business 52

Business 52

SaaS Metrics

OCTOBER 16, 2024

The key to understanding SaaS metrics benchmarks lies in comparing industry standards with your performance, but what happens when your numbers don't align? The post What Are SaaS Metrics Benchmarks? first appeared on SaaS Metrics.

Benchmarks 52

Benchmarks Metrics SaaS Software 52

SaaStr

OCTOBER 16, 2024

The era of hyper-functional SaaS is here, and it’s reshaping the landscape of SaaS companies. At a recent SaaStr Workshop Wednesday , held every Wednesday at 10 a.m. PST, SaaStr CEO and Founder Jason Lemkin lays out how SaaS companies are now faced with the challenge of delivering more comprehensive, automated, and efficient solutions than ever before.

Sales Hiring 183

Sales Hiring Scale AI SaaS 183

Scytale

OCTOBER 16, 2024

We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. There’s, however, no easy way around it as maintaining an effective corporate compliance program in today’s dynamic business world is essential not only for building trust with your key stakeholders but also for ensuring an effective and smooth risk management strategy.

compliance 52

compliance Software Review Software Healthcare 52

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SaaS Payments

Subscription Flow

OCTOBER 16, 2024

In today’s fast-tracked financial landscape, billing software has become a need. To run a business is like trying to balance several stacked plates in your hands. To preserve that balance, you need to be extremely cautious and proactive. Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more.

Payment Services 52

Payment Services Payment Solutions Payment Features SaaS Payments 52

Scytale

OCTOBER 16, 2024

We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. There’s, however, no easy way around it as maintaining an effective corporate compliance program in today’s dynamic business world is essential not only for building trust with your key stakeholders but also for ensuring an effective and smooth risk management strategy.

compliance 52

compliance Software Review Software Healthcare 52

Groove HQ

OCTOBER 16, 2024

Do you struggle to keep track of customer concerns through a standard mailbox like Gmail? It’s so easy for a single important email to get buried underneath hundreds of general inquiries. Or perhaps your team is wasting valuable time by switching endlessly between different support channels. There’s a lack of consistency in your responses because […] The post Zendesk vs Gmail vs Groove: What’s the Best Tool for Customer Support?

Customer Support 59

Customer Support 59