SaaStr
OCTOBER 16, 2024
The era of hyper-functional SaaS is here, and it’s reshaping the landscape of SaaS companies. At a recent SaaStr Workshop Wednesday , held every Wednesday at 10 a.m. PST, SaaStr CEO and Founder Jason Lemkin lays out how SaaS companies are now faced with the challenge of delivering more comprehensive, automated, and efficient solutions than ever before.
The Daily Egg
OCTOBER 16, 2024
UX research can seem intimidating when you first look at the costs. Companies invest in skilled researchers because great user experiences drive. The post How To Do UX Research Without a PhD or Massive Budget appeared first on The Daily Egg.
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SaaStr
OCTOBER 16, 2024
Dear SaaStr: Should I Fire a Sales Rep That Lied To Several Customers? I think most sales execs lie, at least a little bit. I don’t like it. But I’ve come to accept that you have to put gates and process around most sales execs, or most will lie, at least a little, to close the deal. We did a recent SaaStr survey and you said 97% of software sales execs lie at least sometimes, a little: Control it, or it will spiral.
FastSpring
OCTOBER 16, 2024
Selling internationally can get complicated very quickly if you’re trying to manage cross border payments yourself. Foreign exchange rates, regulatory rules, payment systems, various bank accounts, establishing entities in different countries, and tax collection and remittance are just a few of the concerns you’ll need to stay on top of as your business expands into more countries and regions.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
OCTOBER 16, 2024
So RingCental is both an incredibly impressive SaaS and Cloud company — but also a bit of a cautionary tale. It’s been around for decades but has continued to iterate, expanding into the enterprise, the contact center, and so much more. Fast forward to today, it’s at: $2.43 Billion in ARR Growing 9%-10% With non-GAAP operating margins of 20.9% and yet … It trades at a $3 Billion maket cap, or 1.2x ARR Now they have $1.5 Billion in debt, so one could argue it’s reall
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Subscription Flow
OCTOBER 16, 2024
In today’s fast-tracked financial landscape, billing software has become a need. To run a business is like trying to balance several stacked plates in your hands. To preserve that balance, you need to be extremely cautious and proactive. Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more.
Groove HQ
OCTOBER 16, 2024
Let’s talk about something that’s probably been keeping you up at night – your support agents’ performance. You know how crucial it is for your business that your agents are performing their best. So it’s frustrating when you can’t figure out why your customer satisfaction scores are poor. You might feel like you’re playing a […] The post How To Track Support Agent Performance appeared first on Groove Blog.
Nimble - Sales
OCTOBER 16, 2024
Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn explores Nimble’s new updates and Email Sequencing automations and its impact on accelerating customer outreach, lead qualification, and The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.
Scytale
OCTOBER 16, 2024
We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. There’s, however, no easy way around it as maintaining an effective corporate compliance program in today’s dynamic business world is essential not only for building trust with your key stakeholders but also for ensuring an effective and smooth risk management strategy.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Nimble - Sales
OCTOBER 16, 2024
Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn takes a deep dive into Nimble’s latest updates and Email Sequencing automations. Learn how these new features can The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.
BlueSnap
OCTOBER 16, 2024
Businesses across the globe offer subscription services to allow customers to pay for their services, and there are plenty of subscription acceptance providers out there. One provider in particular, Zuora, a BlueSnap partner, helps businesses get the most out of subscriptions. The post The Ultimate Guide to Subscription Payments with Zuora appeared first on BlueSnap.
Nimble - Sales
OCTOBER 16, 2024
Missed our recent webinar? No worries – we’ve got you covered! In this exciting session, the Nimble Team, including Jon Ferrara and Jenna Dreikorn explores Nimble’s new updates and Email Sequencing automations and its impact on accelerating customer outreach, lead qualification, and The post Webinar Replay: What’s New & What’s Coming to Nimble – Email Sequence Automation + Other Updates appeared first on Nimble Blog.
Scytale
OCTOBER 16, 2024
We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. There’s, however, no easy way around it as maintaining an effective corporate compliance program in today’s dynamic business world is essential not only for building trust with your key stakeholders but also for ensuring an effective and smooth risk management strategy.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Nimble - Sales
OCTOBER 16, 2024
Streamlining the hiring process is essential for businesses looking to attract top talent, reduce time-to-hire, and improve overall efficiency. A lengthy or cumbersome recruitment process can discourage qualified candidates, increase hiring costs, and delay filling crucial positions. To make the The post How to Streamline Your Hiring Process appeared first on Nimble Blog.
SaaS Metrics
OCTOBER 16, 2024
In this comprehensive guide on SaaS metrics, you'll uncover essential strategies to drive business growth and. The post SaaS Metrics: a Complete Guide to Tracking Business Growth first appeared on SaaS Metrics.
SaaS Metrics
OCTOBER 16, 2024
What are KPIs in SaaS and how do they interconnect to drive growth? Discover the essential metrics that can transform your strategy. The post What Are KPIs in SaaS? first appeared on SaaS Metrics.
SaaS Metrics
OCTOBER 16, 2024
The key to understanding SaaS metrics benchmarks lies in comparing industry standards with your performance, but what happens when your numbers don't align? The post What Are SaaS Metrics Benchmarks? first appeared on SaaS Metrics.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
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