SaaStr

APRIL 21, 2024

Dear SaaStr: What Are The Top 5 Things I Should Know Before Starting a SaaS Startup? My Top 5: It will take you at least 24 months to really get anywhere. Everyone mentally budgets 10–12 months. It’s never enough. At least, not to get enough paying customers from Code Zero. A little more here: [link] A co-founder not equally committed will blow up on you, and best case, is a disaster you will have to clean up later.

Startup 312

Startup CTO SaaS Interviewing 312

Tom Tunguz

APRIL 21, 2024

In “Do software companies actually have good margins?”, Benn Stancil makes a case for a counterintuitive point : Software companies are much less profitable than they might seem. Why? Because the research & development costs associated with software should be part of their cost of goods sold. Software companies don’t invest once in R&D & then sell copies of the software as we did in the 90s on CDs.

Software 247

Software Business Construction Government 247

User Pilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn. In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support !

Strategy 86

Strategy Customer Support SaaS Technical Review 86

Scytale

APRIL 21, 2024

In the world of compliance, where the landscape is as diverse as it is complex, companies often find themselves facing not just one, but multiple frameworks. From SOC 2 and ISO 27001 to GDPR and many more, each framework brings its unique set of requirements to the table. But with our Multi-Framework Cross-Mapping , fast-moving companies can implement and manage multiple security and privacy frameworks without all the unnecessary redundant work – and without the headache.

compliance 52

compliance Technology Sales Management 52

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

User Pilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples. TL;DR A customer onboarding dashboard is an analytical tool designed to monitor and report different onboarding metrics.

Onboarding 83

Onboarding SaaS Metrics Trends 83

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? If so, you’re in the right place! Our guide explains how to create effective conversion paths. We also share examples of different conversion paths and optimization strategies. Let’s get to it! TL;DR A conversion path is a step-by-step process that guides prospects.

SaaS Payments 77

SaaS Payments Payment Services Payment Methods Payment Solutions 77

User Pilot

APRIL 21, 2024

Is UserGuiding or WalkMe the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to choose one. You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

User Pilot

APRIL 21, 2024

Is WalkMe or Spekit the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to choose one. You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Software Review 52

Software Review Onboarding Pricing Enterprise 52