SaaStr

MAY 17, 2024

As Product leaders, you have to build trust with CEOs and founders, align on vision and strategy, stay focused on the customer’s problem, and effectively navigate misalignment to ensure your product has the greatest chances of success right out of the gate. But how do you tactically achieve all of that? Tamar Yehoshua, former CPO at Slack and Partner at IVP, Anneka Gupta, CPO of Rubrik, and Noam Lovinsky, CPO of Grammarly, share practical advice from the trenches so you can build great products

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Scale Technical Review Sales Hiring Artificial Intelligence 300

Clouded Judgement

MAY 17, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now April Inflation (CPI) Update After rising to ~4.7% about 3 weeks ago, the 10Y is now back down to ~4.35% April CPI: April CPI YoY was +3.4% vs expectations of +3.4% (and +3.5% in March) April CPI MoM +0.3% vs expectations of +0.4% (and +0.4% in March) April Core CPI (ex Food/Energy) YoY +3.6% vs expectations of +3.6% (and +3.8% in March) April Core CPI (ex Food/E

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Cloud Payment Features Subscription Metrics 152

Predictable Revenue

MAY 17, 2024

Explore aspects of market validation, the importance of founder-led selling, and how strategic experimentation can drive growth. The post The Power of Market Validation and Strategic Experimentation appeared first on Predictable Revenue.

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Marketing Revenue 130

Andreessen Horowitz

MAY 17, 2024

In this episode of the AI + a16z podcast, a16z partners Guido Appenzeller and Matt Bornstein discuss the state of the generative AI market, about 18 months after it really kicked into high gear with the release of ChatGPT — everything from the emergence of powerful open source LLMs to the excitement around AI-generated music. If there’s one major lesson to learn, it’s that although we’ve made some very impressive technological strides and companies are generating meaningful rev

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Generative AI AI Artificial Intelligence ChatGPT 125

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

The Moz Blog

MAY 17, 2024

Discover how to optimize your e-commerce website’s sitemap with Stevy’s six steps in this edition of Whiteboard Friday.

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User Pilot

MAY 17, 2024

Looking for the best no-code SaaS tools to build innovative solutions and improve your product management workflows? This article dives into some of the best tools in 2024. Whether you’re looking to build a custom app without writing a single line of code, optimize user onboarding, gain deep insights into user behavior, or automate your marketing efforts, we’ve got you covered.

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SaaS Payments Payment Methods Payment Solutions Payment Services 82

BlueSnap

MAY 17, 2024

The Boston Business Journal has named BlueSnap to its exclusive 2024 Fast 50 list for the fourth consecutive year. The BBJ’s Fast 50 list represents the 50 fastest-growing private companies in Massachusetts. “This honor is a phenomenal testament to the commitment and enthusiasm of the team at BlueSnap,” said Henry Helgeson, CEO of BlueSnap.

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Business 67

Nimble - Sales

MAY 17, 2024

The concept of Customer Relationship Management (CRM) isn’t just reserved for businesses. Churches, too, are recognizing the invaluable benefits of adopting CRM systems to foster stronger connections within their congregations. CRM for churches goes beyond mere management; it’s about nurturing and deepening relationships with members, visitors, and the community at large.

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Management Business 64

Zuora

MAY 17, 2024

Whether you’re measuring your customer numbers or your revenue, churn is a critical metric for subscription businesses. The main reason? Churn is expensive: acquiring new customers costs five to 25 times more than keeping the ones you have. And churn doesn’t just cost you now—you lose out on future profits, too. Voluntary vs. Involuntary […] The post 3 Ways to Reduce Payment Declines and Minimize Revenue Loss appeared first on Zuora.

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Payments Revenue Churn Payment Features 59

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Teamgate

MAY 17, 2024

In today’s highly competitive business landscape, sales management tools have become indispensable for organizations aiming to streamline their sales processes and maximize efficiency. These tools are designed to support sales teams in managing customer relationships, tracking sales activities, and analyzing performance metrics, ultimately leading to increased revenue and business growth.

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Management Sales Technology Metrics 52

User Pilot

MAY 17, 2024

Exploring alternatives to Whatfix? With plenty of choices available, it’s difficult to decide which one will be the right fit. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. But don’t worry – we’re coming to help!

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Software Review Technical Review SaaS Onboarding 52

User Pilot

MAY 17, 2024

Exploring alternatives to Google Analytics? With plenty of choices available, it’s difficult to decide which one will be the right fit. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. But don’t worry – we’re coming to help!

SaaS 52

SaaS Scale Software Review Trends 52

User Pilot

MAY 17, 2024

Confused about what a customer effort score is and why it’s relevant for you? Customer effort score (CES) is the gold standard for SaaS organizations trying to improve their customer experience. This metric focuses on analyzing user feedback to gauge customer loyalty and satisfaction, both crucial for driving growth. In this guide, we explore how to measure CES, why it matters, and how you can improve yours.

Scale 52

Scale Benchmarks Payment Features Subscription 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

User Pilot

MAY 17, 2024

Looking to incorporate gamification UX strategies into your product design? You clicked the right link! This article covers the key types of gamification and real-life examples to inspire you. We also explored how to avoid common gamification challenges and maximize product engagement. TL;DR UX gamification is the application of game design elements when building websites, mobile applications, and other digital products.

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Engagement User Experience Software Review Systems Review 52

User Pilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? Look no further! With so many similar tools available on the market, it can seem difficult to pick the best one for your company. That’s why we’ve put together this comprehensive guide which covers different types of tools for collecting user insights , examines the key functionalities of each, and shows the pricing, making it easier for you to make a decision.

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Social Media Technical Review Software Review Pricing 52