User Pilot
MAY 20, 2024
The customer sentiment score can help you tell how well-perceived your brand is. But how can you measure and improve it? Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels.
SaaStr
MAY 20, 2024
So there are times in startup life when it seems like a wave is just overpowering you, that there is only so much you can do. And so many times, you may quietly feel limited by the team you have. There’s only so much you can do, just so quickly. So many times you’ll default, partially, to Doing Nothing. For now. This works better at Bigger Companies, where real change is often measured in 5+ year chunks.
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Stax
MAY 20, 2024
When can revenue NOT be counted as revenue? If this question is confusing, you’re not alone. The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. Although your business has received payment, this cannot be credited to your bottom line until delivery of the product is completed.
The Moz Blog
MAY 20, 2024
Explore the aftermath of Google's March Core Update and Spam Updates and uncover four major trends shaping the search landscape.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
FastSpring
MAY 20, 2024
Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. If your company is considering making a SaaS transition, Brad Sams of Stardock knows what you’re going through. As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doin
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
User Pilot
MAY 20, 2024
Wondering how to improve customer retention? If so, we’ve got your back! The article shares 20 actionable customer retention strategies for your SaaS! You will also learn how to implement them with Userpilot! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.
BlueSnap
MAY 20, 2024
G2, one of the most renowned and trustworthy platforms for software product reviews, has once again recognized BlueSnap’s Global Payment Orchestration Platform with a number of badges, including High Performer. G2 awards these badges based on authentic BlueSnap customer reviews of our products and what it is like to work with us. The post BlueSnap Again Awarded High Performer Badge from G2 appeared first on BlueSnap.
User Pilot
MAY 20, 2024
Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? If so, this article is exactly what you need! You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. Let’s get into it, shall we?
TrackStreet
MAY 20, 2024
In today’s e-commerce landscape, Amazon reigns supreme as the leading marketplace. While this platform offers tremendous opportunities for brands to reach a vast customer base, it also presents unique challenges, particularly when it comes to maintaining control over your brand’s presence. One of the most pressing issues faced by manufacturers is the proliferation of unauthorized resellers on Amazon.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
User Pilot
MAY 20, 2024
To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? Let’s explore the ins and outs of what makes a frictionless customer experience and look at 10 insightful strategies.
Chargebee
MAY 20, 2024
I recently came across an article titled “Subscriptions are hard to cancel and easy to forget by design” by Nerdwallet that throws some shade on certain aspects of subscriptions. The piece discusses how consumers often face hurdles when trying to end subscriptions, leading to what’s known as subscription fatigue.
User Pilot
MAY 20, 2024
Are you using B2B loyalty programs in your business? They are a great way to encourage and retain customers by offering rewards to help you create long-term relationships with new customers. B2B loyalty programs can take many different shapes, so this article will explore how yours might look, why they are important, how you can build one, and some examples to inspire you.
Kalungi
MAY 20, 2024
Download our B2B ideal customer profile (ICP) template to help you build your own. Create an ICP to better focus your resources on great-fit companies.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
User Pilot
MAY 20, 2024
Exploring alternatives to Kompassify? With plenty of choices available, it’s difficult to decide which one will be the right fit. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. But don’t worry – we’re coming to help!
User Pilot
MAY 20, 2024
Are you doing enough to lead your company toward product-led growth ? Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? Don’t fret! In this article, we’ll go over 16 tools that each product team may want to have in. their tech stack! TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.
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