SaaStr

AUGUST 21, 2024

So we’re scaling up the final speakers for 2024 SaaStr Annual, Sep 10-12 in SF Bay! We’re also starting to roll out sign up for 100s and 100s Braindates and Mentorship Sessions now, look for an email in your inbox soon if you are signed up for Annual! We’ll post the top ones soon! A look at the speaker line-up as of now: Tim Zheng, CEO @ Apollo Andrew Bialecki, CEO @ Klaviyo René Lacerte, CEO & Founder @ BILL Amit Jhawar, CEO @ Attentive (former CEO at Venmo) Sandhya Hegde

CTO 286

CTO Scale AI Travel 286

Buffer Resources

AUGUST 21, 2024

Social media marketing is more complicated than ever. You need a proper strategy , content creation skills, copywriting formulas in your back pocket, and a knack for tying it all together.  It doesn’t hurt to borrow the hard-earned lessons of industry experts who’ve come before you. Here are the top 12 courses to improve your social media marketing skills.

Social Media 120

Social Media Marketing AI Search Systems Review 120

SaaStr

AUGUST 21, 2024

So times are tougher these days for many, but in B2B2C … less so. Shopify is seeing growth accelerate. Canva is on fire at $2.4 Billion+ ARR, growing 40%, on the way to an IPO. And Toast is similarly executing at a high level. No downturn there. It’s at $1.3 Billion in ARR, growing a stunning 29%. Boom! And importantly, like Shopify, they expect that level of growth to continue.

Scale 272

Scale Payment Methods SaaS Payments Payment Solutions 272

Predictable Revenue

AUGUST 21, 2024

We and PriceLevel partnered to provide transparency and understanding of the costs in the sales tech stack. This time AMs. The post The True Cost of AM Tools and Software appeared first on Predictable Revenue.

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Software Revenue Sales Development 130

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Payrix

AUGUST 21, 2024

Back to customer stories Delivering a premium payments solution to premium printers Payrix takes Inktavo’s payments to new heights with high transaction limits, greater efficiencies, and seamless access to working capital. The challenge: After simultaneously managing multiple payment vendors over the years, Inktavo, a software solution provider for the printing, promotional product, and branded merchandise industries, knew they needed to migrate their customers to a single Embedded Payments prov

Payment Solutions 130

Payment Solutions Payments Merchant Services Payment Methods 130

User Pilot

AUGUST 21, 2024

Want to truly understand your customers and deliver experiences that keep them coming back for more? The secret lies in first-party data. This article will explore how to collect and analyze it effectively, diving into methods like feedback surveys, product analytics , and more. We’ll provide practical examples and actionable advice that will inspire you to create personalized user experiences based on data.

Data 81

Data Social Media Interviewing User Experience 81

Groove HQ

AUGUST 21, 2024

A robust platform that can actively funnel email, calls, and social media into a unified inbox is a necessity. Why? Because it’s the backbone of quality customer service. Without clear organization and a centralized dashboard, it’s easy for high-priority concerns to get left on the backburner. Follow-ups are lost in the shuffle. No one is quite […] The post How To Choose the Best Customer Service Email Ticketing System for Your Small Business appeared first on Groove Blog.

Social Media 64

Social Media Business Customer Support 64

User Pilot

AUGUST 21, 2024

If you want to get the data you need without having to collect it first, Heap tracking features can capture in-app events automatically and make retroactive analysis a breeze. But is Heap the best choice for your product management needs? Let’s explore: The types of events Heap can track and how to set them up. The main analytics tools Heap offers and how to use them effectively.

Technical Review 71

Technical Review Underperforming Technical Team Software Review Scale 71

Groove HQ

AUGUST 21, 2024

Think about the last frustrating, hair-pulling experience you had when dealing with customer support. Maybe you needed to return a product, or troubleshoot a technical issue. While it may have been an isolated incident, chances are you came away feeling pretty negative about the business in question. It’s even possible you debated changing providers, or […] The post How To Keep Customers Coming Back (6 Ways To Cut Churn) appeared first on Groove Blog.

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Churn Customer Support Business Retention 59

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

The SaaS CFO

AUGUST 21, 2024

The Software as a Service (SaaS) business model revolutionized the on-premise software industry. I started out in software in 2004. One-time software sales and annual maintenance at 18% of the perpetual license. We weren’t talking CAC Payback and Gross Revenue Retention. But we were talking gross margins and margins by revenue stream. SaaS introduced a […] The post How to Properly Structure Your SaaS Accounting Foundation appeared first on The SaaS CFO.

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SaaS Business Model Retention Software 59

Inturact

AUGUST 21, 2024

Ever feel like you're stuck in a game of customer tug-of-war? One minute you're celebrating a new sign-up, the next you're watching them walk away. It's enough to give anyone whiplash. But that's the truth of SaaS. Getting customers is only half the battle. Keeping them is another half and an even tougher battle sometimes. It's where many of us start to sweat.

Churn 59

Churn SaaS Marketing 59

Teamgate

AUGUST 21, 2024

In this article, we explore the top five alternatives to eLeads CRM, highlighting their key features, benefits, and ideal use cases. eLeads CRM is a well-known customer relationship management system that has gained popularity, particularly in the automotive industry. It offers robust tools designed to manage customer interactions, streamline sales processes, and enhance marketing efforts.

Automotive 52

Automotive Management Sales Marketing 52

SaaS Metrics

AUGUST 21, 2024

Keen to find the perfect hosting plan? Discover essential tips to match your site's traffic needs before it's too late! The post How to Select the Right Hosting Plan for Your Traffic Needs first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Scytale

AUGUST 21, 2024

The world is becoming increasingly more tech-driven, so having solid data security and compliance is a must for all kinds of businesses. The debate of HITRUST vs SOC 2 getting a lot of attention as companies look to build trust with their clients and partners while staying on top of strict regulations. Knowing the difference between HITRUST certification vs SOC 2 certification, and their benefits and challenges, can help you figure out which one fits best with what your business needs and your c

compliance 52

compliance Healthcare Data Technical Review 52

SaaS Metrics

AUGUST 21, 2024

Learn key factors to consider when selecting web hosting for your portfolio site, and discover how the right choice can elevate your online presence. The post How to Choose the Best Web Hosting for Your Portfolio Site first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS 52

Subscription Flow

AUGUST 21, 2024

Customer satisfaction plays a pivotal role in company success. Businesses nowadays, especially SaaS companies, are on the hunt for tools that can help them streamline their workflow and improve client interactions. Zendesk is one such tool that can enhance a company’s overall efficiency with its customer engagement software. In this blog, we will discuss what is Zendesk used for, and explore its role in customer support and management for SaaS businesses.

Payment Solutions 52

Payment Solutions Payment Methods Payment Services Payments 52

Scytale

AUGUST 21, 2024

The world is becoming increasingly more tech-driven, so having solid data security and compliance is a must for all kinds of businesses. The debate of HITRUST vs SOC 2 getting a lot of attention as companies look to build trust with their clients and partners while staying on top of strict regulations. Knowing the difference between HITRUST certification vs SOC 2 certification, and their benefits and challenges, can help you figure out which one fits best with what your business needs and your c

compliance 52

compliance Healthcare Data Technical Review 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue