Chart Mogul

OCTOBER 23, 2024

Businesses have been striving to deliver great customer experiences for ages. Now, suddenly, it’s being called a revolutionary growth strategy—customer-led growth. Is it just a buzzword, or is it really something different from what we’ve been doing all along? Let’s break down what customer-led growth is, why it’s become so important, and what you need … Businesses have been striving to deliver great customer experiences for ages.

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Scale SaaS Retention Systems Review 52

SaaStr

OCTOBER 23, 2024

In 2006, BILL CEO and Founder René Lacerte set out to define a category around financial operations for small and midsize businesses (SMBs). Needless to say, he succeeded. At SaaStr’s AI Summit during the SaaStr Annual , René chatted with SaaStr CEO and founder Jason Lemkin about how BILL has reached half a million customers and $1.3B in revenue.

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The Moz Blog

OCTOBER 23, 2024

We are excited to announce that we are launching a new version of the MozBar SEO browser extension! Check out the upgrades, slick new interface, and functionality in this post.

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SaaStr

OCTOBER 23, 2024

So some Cloud and SaaS stocks are on fire, even now. And then … there is Palantir. The fire of the fire. It’s up +162% in the past year, and is now worth $95 Billion (!) at $2.7 Billion ARR. That’s a jaw-dropping 35x ARR. Goodness. Why is Palantir the highest valued public SaaS and Cloud stock? $2.7 Billion in ARR Growing 27%, and importantly — re-accelerating. 22% free-cash margins, and now GAAP profitable Customer count up 41% year-over-year It’s the bright, AI

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

FastSpring

OCTOBER 23, 2024

Market options have been opening up for both publishers and players in the mobile games industry thanks to shifting laws and regulations around the world. (More details on those below.) Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. So where do you start if you want to provide more global payment solutions to your player base while chipping away at the hefty 30% fees that mobile marketplaces ch

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Groove HQ

OCTOBER 23, 2024

At a small SaaS business, every customer counts. Acquiring new buyers is expensive, and losing them to churn can significantly impact your bottom line. Effective support is a huge competitive advantage, vital for attracting new customers and retaining existing ones. But when your team tries to provide the fast, personalized service users expect, it’s easy […] The post 5 Key Principles of Effective SaaS Customer Support appeared first on Groove Blog.

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Valuize Consulting

OCTOBER 23, 2024

The collaboration between B2B Chief Customer Officers (CCOs), Chief Experience Officers (CXOs), and Chief Financial Officers (CFOs) is critical for todays businesses. While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. Having mentored leaders in customer success (CS) and customer experience (CX) for over a decade, Ive seen some of these professionals move into C-level roles.

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Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Payrix

OCTOBER 23, 2024

As small businesses across the U.S. experience mixed feelings of both optimism and concern in a challenging economy, there’s one thing the majority can agree on: accessing capital is difficult. According to a recent survey from Goldman Sachs , 77% of small businesses worry about their ability to obtain capital. Cash flow difficulties are common among small business owners.

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Blulogix

OCTOBER 23, 2024

By BluLogix Team Channel Partner Chaos: Bringing Order with BluLogix Channel Management Understanding Usage and Provisioning Complexity Channel partners are a critical growth driver for UCaaS companies. However, managing a multi-tier network of partners can be anything but simple. From different price books and commission structures to varied revenue-sharing agreements, the complexities often lead to manual errors, misalignment, and inefficiencies.

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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How To Buy Saas

OCTOBER 23, 2024

In the rapidly evolving landscape of healthcare technology, AI medical scribes have emerged as game-changing solutions for clinicians seeking to streamline their documentation processes and enhance patient care. This buying guide aims to equip healthcare professionals with the knowledge and insights needed to make an informed decision when selecting an AI medical scribe solution.

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Valuize Consulting

OCTOBER 23, 2024

The collaboration between B2B Chief Customer Officers (CCOs), Chief Experience Officers (CXOs), and Chief Financial Officers (CFOs) is critical for today’s businesses. While acquisition remains important, customer retention and expansion have proven equally vital to sustainable growth and competitive advantage. Having mentored leaders in customer success (CS) and customer experience (CX) for over a decade, I’ve seen some of these professionals move into C-level roles.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Scytale

OCTOBER 23, 2024

Scytale announces support for the CIS Controls Framework, enabling businesses to ensure cybersecurity best practices in a fast, simple fashion. New York, NY, 23 October, 2024 Scytale ’s compliance automation platform supports the CIS (Center for Internet Security) Controls Framework, which has recently been added to our growing list of security and privacy frameworks supported by Scytale.

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How To Buy Saas

OCTOBER 23, 2024

Black Friday Saas sale is the most happening time of the year for the IT industry. With raining discounts and offers on electronic gadgets, premium software, and streaming services, tech geeks and enthusiasts eagerly wait for this time to grab some awesome deals. If you love your OTT and online streaming services, this is the best time to get some amazing offers and discounts for your favorite streaming platforms.

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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