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User experience has become a cornerstone in shaping the world of SaaS. Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. Dedication to delivering an exceptional user experience ensures your software is something that your customers can’t live without in their business day-to-day.
So I’ve been doing SaaS long enough to remember when Dropbox was a super hot SaaS startup. Fast forward to today, it’s settled into a very mature leader, with slow growth but impressive efficiency … at a stunning $2.4 Billion in ARR. Operating Margins are a wildly impressive 33%, but revenue growth has slowed to a very mature 6%, and paid customer count actually dropped last quarter.
Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks.
Sam Parr was kind enough to bring me on to The First Million Podcast. He has a broader audience than just B2B so it we touched on more topics that usual, and it was a great convo: Pricing in the early days Why you have to get to $300k+ in revenue per employee When to go multi-product Why your second product has to be bigger than your first How to double your pricing over time The challenge in low NRR models The One-and-Done VC fundraising model The full convo and pod here: The post SaaStr on M
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
How do you keep hold of your customers? Through customer retention management. The longer you can retain your customers, the more revenue you make and save from not having to find new ones. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. TL;DR Customer retention management focuses on understanding customer needs to keep them loyal and retained.
When it comes to making it in the real estate industry today, building and maintaining relationships is the name of the game. That’s exactly where customer relationship management (CRM) tools step in. Think of them as your reliable assistant, always there to lend a hand in keeping everything running smoothly, enhancing communication, and fueling business […] The post 8 Must-Have Features for CRM in Real Estate appeared first on Nimble Blog.
When it comes to making it in the real estate industry today, building and maintaining relationships is the name of the game. That’s exactly where customer relationship management (CRM) tools step in. Think of them as your reliable assistant, always there to lend a hand in keeping everything running smoothly, enhancing communication, and fueling business […] The post 8 Must-Have Features for CRM in Real Estate appeared first on Nimble Blog.
Stop guessing what your customers want. Our guide to a customer-centric sales process will teach you how to meet customers where they're at and build trust.
In construction, it’s crucial to manage projects, clients, and resources well to succeed. The industry is very competitive, so companies need more than just technical skills – they need efficient ways of doing business. That’s where Customer Relationship Management (CRM) systems come in. They help construction businesses organize their work, improve relationships with clients, and […] The post Best CRMs for Construction Companies appeared first on Nimble Blog.
How do you know if you need more revenue automation? As your business grows and scales to meet changing customer needs, shifting industry trends, and compliance requirements, you will inevitably find your revenue recognition processes becoming more complex. To keep up with the rapid pace of change, your accounting team will need greater levels of […] The post How revenue automation can support your business initiatives appeared first on Zuora.
Introduction to Modular Short Barrel Rifles What Defines a Modular Short Barrel Rifle? A Modular Short Barrel Rifle (SBR) stands out for its modularity and compact size, enabling easy customization and enhanced maneuverability. These characteristics make SBRs both a versatile and practical choice for personal defense and law enforcement operations. The Appeal.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
When RightNow Media, the leading provider of faith-based videos, decided to spread its wings and venture into international territories, little did they know that their homegrown billing system would become one of their biggest hurdles. Managing a subscription-based model is challenging enough, but scaling it across borders requires next-level navigation.
In this episode, host Nils Vinje welcomes back guest Jackie Ferguson to explore the evolution and significance of inclusive leadership in achieving organizational success. During their discussion, Nils and Jackie delve into the transformative impact of inclusive leadership. They emphasize its role in fostering innovation, boosting productivity, and creating a sense of belonging among employees.
We are in the age of prompt and efficient communication. WhatsApp has become a powerful tool for both personal connections and businesses to streamline communication and connect with customers. This messaging platform has a staggering user base of over 2.78 billion people worldwide and over 200 million businesses. And guess what? Success is all yours when this popular messaging platform is combined with a revolutionizing chatbot.
In 2014, making money on social media was a feat for a select few people like travel creator Gabby Beckford ( @packslight ), who made $2,000 for six Instagram posts in the same year. It wasn’t a viable path for most creators — and there weren’t many options in the first place. Fast-forward a decade, and the landscape of creator monetization has changed completely.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
How to improve the customer experience of your SaaS product? That’s the main question that this article explores! More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. Let’s get right to it. TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages.
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