Clouded Judgement

OCTOBER 25, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Misaligned Incentives In the venture capital world, there are largely 3 constituents: The GPs (investors), the LPs (pension funds, endowments, universities, family offices, sovereign wealth funds, etc who give money to GPs), and founders (portfolio companies).

Cloud 358

Cloud Venture Capital Investment Revenue 358

SaaStr

OCTOBER 25, 2024

When Marc Benioff started Salesforce, he codified the sales playbook. Then Mark Roberge , former Hubspot CRO, wrote The Sales Acceleration Formula with deep insights into quota structures. For the subsequent ten years in software, we’ve optimized every little bit of how we sell it. But today, it’s different because the kinds of software we sell aren’t the same.

Venture Capital 262

Venture Capital Marketing AI SaaS 262

USIO

OCTOBER 25, 2024

Having a streamlined payment process is crucial for success. Organizations are increasingly seeking ways to simplify their payment operations while enhancing efficiency and customer experience. One effective strategy is to partner with a single vendor that offers a comprehensive suite of payment solutions. Usio is leading the charge with its innovative offerings, including Payfac-as-a-Service… Source The post The Power of Combining Multiple Payment Solutions with One Vendor

Payment Solutions 130

Payment Solutions Payment Services Payfac Innovation 130

SaaStr

OCTOBER 25, 2024

Dear SaaStr: How Much Should a SaaS Company Invest in Professional Services? A rough yardstick is that most enterprise-focused SaaS companies tend to get about 8%-10% of their revenues from professional services. A few data points: At $800m ARR, Qualtrics was still getting 25% of revenue from professional services. More here. At $500m ARR, OneStream gets about 8% of its revenue from professional services.

Investment 227

Investment SaaS SMB Enterprise 227

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

The Moz Blog

OCTOBER 25, 2024

Discover how to thrive in an AI era with Travis Tallent's SOAR framework. Learn to Streamline processes, Orchestrate teams, Automate tasks, and Reposition your focus for career success. Perfect for SEO pros looking to level up their skills and lead high-performing teams.

AI 92

AI 92

Blulogix

OCTOBER 25, 2024

By BluLogix Team Enhancing Self-Service Capabilities in UCaaS: Meeting Modern Customer Expectations Summary: In today’s UCaaS market, customers expect greater control over their services through self-service capabilities. Effective self-service not only meets these customer demands but also helps providers reduce operational costs, improve transparency, and foster customer loyalty.

Payment Services 59

Payment Services Payments Payment Features Payment Solutions 59

BetterCloud

OCTOBER 25, 2024

Life is made from the matches we seek and attempt to find along the way. Whether you are trying to find an apartment that has all of your most-wanted attributes or you are swiping across profiles to match with someone on the apps – most of us know the feeling of searching for something specific. Regular Expressions , commonly known as RegEx , are also focused on the specifics and they are a powerful tool for searching and manipulating text, with a history dating back to the 1950s.

Development 59

Development Banking Engineering compliance 59

Dubb

OCTOBER 25, 2024

[link] Hey there! Today, we're diving into sales strategy insights, taking a unique journey into the world of real-life stories and valuable lessons. If you're a sales leader, CEO, or entrepreneur, you’ve likely navigated the complex world of sales strategy and teamwork before. Whether you’re deep into the world of digital communication or hands-on The post Sales Strategy Secrets for Success in 2024 appeared first on Dubb Blog.

Strategy 52

Strategy Sales Communication 52

ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. How many people should one report to one manager? When is it time to add frontline managers? What about team leads? When do I split my one team into two teams? How do I split one team into two? Oof. Sorry, I didn’t mean to stress you out with all those questions.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments