Fri.Oct 04, 2024

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What do the best customer success leaders have in common?

ChurnZero

Everyone knows a CS leader who stands out from the competition. But what playbooks, strategies and techniques do the best customer success leaders have in common – and what do they prioritize to help their teams succeed? Peter Armaly, a seasoned CS leader, principal at Valuize , and author of Mastering Customer Success , recently dove into this topic for our recent webinar, exploring the most effective strategies of the top CS leaders and why they work, how they help their teams through ro

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How to Build a Product Customers Love and Drive Nearly $1B in Revenue Along the Way with Klaviyo CEO Andrew Bialecki

SaaStr

In today’s dynamic SaaS landscape of hyperfuncational SaaS, the journey of building a product that customers adore, while simultaneously scaling revenue to nearly $1B, is still quite a feat. During a conversation at SaaStr Annual with Jason Lemkin, founder, and CEO of SaaStr, Andrew Bialecki, co-founder and CEO of Klaviyo, shares his insights and lessons in achieving this milestone.

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Changing Practice Management with Integrated Payment Solutions

USIO

In healthcare technology, efficiency and precision are key, and PracticeSuite’s partnership with Usio exemplifies the transformative power of integrated payment solutions. Their collaboration has revolutionized payment processes for healthcare practices, boosting financial gains while minimizing administrative burden. Healthcare practices face daily administrative challenges… Source The post Changing Practice Management with Integrated Payment Solutions appeared first on USIO.

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Dear SaaStr: I’m Now in My 30s. What’s Your Advice For a Great 4th Decade of Life?

SaaStr

Dear SaaStr: I’m Now in My 30s. What’s Your Advice For a Great 4th Decade of Work Life? #1. Only work with truly great executives going forward It’s time to work with fewer, better executives. Now you know who’s great and who isn’t. Don’t settle again. #2. Try to move on from grudges, folks that weren’t fair to you, etc.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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FastSpring Brings World-Class Payment Solutions to gamescom asia: Your Gateway to Global Gaming Markets

FastSpring

FastSpring is thrilled to announce our participation in gamescom asia, a premier event that offers unparalleled business opportunities both within and beyond Southeast Asia. As a global leader in payment solutions for game developers, our presence at this dynamic gathering underscores our commitment to supporting the burgeoning gaming industry across the region and around the world.

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Unlock the Secrets of D2C Success With FastSpring at GamesBeat Next 2024

FastSpring

FastSpring is excited to announce our role as the leading sponsor of GamesBeat Next, a premier event on the gaming industry calendar. Set to take place on October 28-29 at Convene in the heart of San Francisco, this event promises to be a melting pot of ideas, innovations, and opportunities for game developers and industry professionals alike. This year’s theme “Back to Growth,” is in response to the wake of recent challenges, the video game industry stands resilient, poised to reignite its mome

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5 Ways SEOs Can Use ChatGPT - Whiteboard Friday

The Moz Blog

Dive into this republished episode of Whiteboard Friday from 2023 with Chris Long as he reveals five ingenious ways SEOs can leverage ChatGPT.

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Build Demand While You Fly the Ship

Sales Hacker

Hello and welcome to The GTM Newsletter – read by over 52,000 revenue professionals weekly to stay up-to-date and scale their companies and careers. GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies.

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Customer Service Collaboration: Small Teams, Big Impact!

Groove HQ

Ever had that sinking feeling when a customer calls back, more frustrated than before, because they got different answers from two of your service agents? Or witnessed a straightforward issue transform into a complicated one due to misplaced information? As a small business owner, you know these customer service communication hiccups can quickly turn into […] The post Customer Service Collaboration: Small Teams, Big Impact!

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Best Practices in Lead Management for Recruiters

Nimble - Sales

Effective lead management is at the heart of successful recruitment. It ensures a smooth flow of communication, timely follow-ups, and structured candidate sourcing, all while maximizing the efficiency of the recruitment process. Whether dealing with a small pool of candidates The post Best Practices in Lead Management for Recruiters appeared first on Nimble Blog.

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Understanding Deferred Revenue and Its Impact on Your SaaS Business

Subscription Flow

Deferred revenue refers to the income that you have collected, but not yet earned. The GAAP (Generally Accepted Accounting Principles) issued by the FASB (Financial Accounting Standards Board), inform businesses when their revenue should be recognized. For more knowhow on this issue, access our Understanding The Revenue Recognition Principle blog. GAAP also tells you when your revenue should fall under the “earned” umbrella, and when under the “deferred” umbrella.

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What Is the Product Engagement Score (PES)?

SaaS Metrics

Get to know the Product Engagement Score (PES) and discover how it can transform your understanding of user interaction and satisfaction. The post What Is the Product Engagement Score (PES)? first appeared on SaaS Metrics.

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Buffer’s recent performance and what our team has been doing about it

Buffer Resources

If you use Buffer, you might have experienced us having more downtime than usual recently. We want to start with an apology for not sharing more transparently along the way what’s been happening. We’ve been caught up in the work and haven’t invested enough in communicating with our community, and we’re so sorry about this misstep.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Is SOC and Secops the Same?

SaaS Metrics

How do SOCs and SecOps differ and complement each other in cybersecurity? Discover the key distinctions and integration challenges ahead. The post Is SOC and Secops the Same? first appeared on SaaS Metrics.

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15 Failed SaaS Startups & the Reasons Behind

SaaS Metrics

Investigate the compelling stories of 15 failed SaaS startups and uncover the surprising reasons behind their downfall. Curious about what went wrong? The post 15 Failed SaaS Startups & the Reasons Behind first appeared on SaaS Metrics.

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