ChurnZero

OCTOBER 4, 2024

Everyone knows a CS leader who stands out from the competition. But what playbooks, strategies and techniques do the best customer success leaders have in common – and what do they prioritize to help their teams succeed? Peter Armaly, a seasoned CS leader, principal at Valuize , and author of Mastering Customer Success , recently dove into this topic for our recent webinar, exploring the most effective strategies of the top CS leaders and why they work, how they help their teams through ro

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Customer Success AI Data Analysis Technology 52

SaaStr

OCTOBER 4, 2024

In today’s dynamic SaaS landscape of hyperfuncational SaaS, the journey of building a product that customers adore, while simultaneously scaling revenue to nearly $1B, is still quite a feat. During a conversation at SaaStr Annual with Jason Lemkin, founder, and CEO of SaaStr, Andrew Bialecki, co-founder and CEO of Klaviyo, shares his insights and lessons in achieving this milestone.

Revenue 310

Revenue Scale Underperforming Technical Team Sales Hiring 310

Clouded Judgement

OCTOBER 4, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Voice: The Next Computing Paradigm OpenAI released some pretty cool features over the last two weeks. The first was pushing advanced voice mode to everyone. The second was announcing their speech-to-speech Realtime API.

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Cloud Scale AI Payment Features 141

SaaStr

OCTOBER 4, 2024

Dear SaaStr: I’m Now in My 30s. What’s Your Advice For a Great 4th Decade of Work Life? #1. Only work with truly great executives going forward It’s time to work with fewer, better executives. Now you know who’s great and who isn’t. Don’t settle again. #2. Try to move on from grudges, folks that weren’t fair to you, etc.

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

USIO

OCTOBER 4, 2024

In healthcare technology, efficiency and precision are key, and PracticeSuite’s partnership with Usio exemplifies the transformative power of integrated payment solutions. Their collaboration has revolutionized payment processes for healthcare practices, boosting financial gains while minimizing administrative burden. Healthcare practices face daily administrative challenges… Source The post Changing Practice Management with Integrated Payment Solutions appeared first on USIO.

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Payments Payment Solutions Payment Services Healthcare 130

The Moz Blog

OCTOBER 4, 2024

Dive into this republished episode of Whiteboard Friday from 2023 with Chris Long as he reveals five ingenious ways SEOs can leverage ChatGPT.

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ChatGPT 108

FastSpring

OCTOBER 4, 2024

FastSpring is excited to announce our role as the leading sponsor of GamesBeat Next, a premier event on the gaming industry calendar. Set to take place on October 28-29 at Convene in the heart of San Francisco, this event promises to be a melting pot of ideas, innovations, and opportunities for game developers and industry professionals alike. This year’s theme “Back to Growth,” is in response to the wake of recent challenges, the video game industry stands resilient, poised to reignite its mome

Payments 114

Payments Payment Services Payment Methods Payment Solutions 114

Groove HQ

OCTOBER 4, 2024

Ever had that sinking feeling when a customer calls back, more frustrated than before, because they got different answers from two of your service agents? Or witnessed a straightforward issue transform into a complicated one due to misplaced information? As a small business owner, you know these customer service communication hiccups can quickly turn into […] The post Customer Service Collaboration: Small Teams, Big Impact!

Communication 59

Communication Business Customer Support 59

Nimble - Sales

OCTOBER 4, 2024

Effective lead management is at the heart of successful recruitment. It ensures a smooth flow of communication, timely follow-ups, and structured candidate sourcing, all while maximizing the efficiency of the recruitment process. Whether dealing with a small pool of candidates The post Best Practices in Lead Management for Recruiters appeared first on Nimble Blog.

Sales Recruiting 52

Sales Recruiting Management Communication Sales 52

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?

Payfac

Subscription Flow

OCTOBER 4, 2024

Deferred revenue refers to the income that you have collected, but not yet earned. The GAAP (Generally Accepted Accounting Principles) issued by the FASB (Financial Accounting Standards Board), inform businesses when their revenue should be recognized. For more knowhow on this issue, access our Understanding The Revenue Recognition Principle blog. GAAP also tells you when your revenue should fall under the “earned” umbrella, and when under the “deferred” umbrella.

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Deferred Revenue Payments SaaS Payments Payment Services 52

SaaS Metrics

OCTOBER 4, 2024

Get to know the Product Engagement Score (PES) and discover how it can transform your understanding of user interaction and satisfaction. The post What Is the Product Engagement Score (PES)? first appeared on SaaS Metrics.

Engagement 52

Engagement Metrics SaaS 52

Sales Hacker

OCTOBER 4, 2024

Hello and welcome to The GTM Newsletter – read by over 52,000 revenue professionals weekly to stay up-to-date and scale their companies and careers. GTMnow is the media brand of GTMfund – sharing go-to-market advice from the top 1% of revenue operators including the 350 executives behind the fund, news, and our viewpoints from working with hundreds of portfolio companies.

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Scale Sales Hiring Technical Review AI 89

SaaS Metrics

OCTOBER 4, 2024

How do SOCs and SecOps differ and complement each other in cybersecurity? Discover the key distinctions and integration challenges ahead. The post Is SOC and Secops the Same? first appeared on SaaS Metrics.

Cybersecurity 52

Cybersecurity Metrics SaaS 52

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A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.

SaaS Payments

Buffer Resources

OCTOBER 4, 2024

If you use Buffer, you might have experienced us having more downtime than usual recently. We want to start with an apology for not sharing more transparently along the way what’s been happening. We’ve been caught up in the work and haven’t invested enough in communicating with our community, and we’re so sorry about this misstep.

Technical Review 109

Technical Review Systems Review Customer Support Engineering 109

SaaS Metrics

OCTOBER 4, 2024

Investigate the compelling stories of 15 failed SaaS startups and uncover the surprising reasons behind their downfall. Curious about what went wrong? The post 15 Failed SaaS Startups & the Reasons Behind first appeared on SaaS Metrics.

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