Mon.Feb 26, 2024

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15 Digital Product Metrics You Should Track for SaaS

User Pilot

Digital product metrics reveal how customers interact with your product. They paint a picture of your product’s impact and the success of your marketing strategy. However, not all metrics are created equal. In this article, we hone in on the best metrics for product teams looking to drive product growth. We discuss 15 of the most important metrics and examine what to consider when choosing which metrics to track.

Metrics 104
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Remember, When A New Hire Doesn’t Work Out — It’s Always Your Fault

SaaStr

So this is a simple post, in some ways, but I think an important one for leaders. These days, it seems like even more folks are quitting, not working out, etc. etc. We all saw the Cloudflare sales rep on social media not work out. And there were so many comments, thoughts, and more. It reminded me of a golden rule it took me years and years to figure out: If a new hire doesn’t work out, it’s always 100% your fault What do I mean?

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What If LLMs Change the Business Model of the Internet?

Tom Tunguz

Last week, Reddit filed their S-1 to go public. At least 10% of their revenue - about $60m - comes from selling data to train Large Language Models. Reddit’s data sales revenue will likely be much more than 10% by the end of the year. Quoting directly : We expect our growing data advantage and intellectual property to continue to be a key element in the training of future LLMs.

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AI Day is Coming Digitally to SaaStr on March 27 2024!

SaaStr

Building off the popularity of our AI Day at last September’s SaaStr Annual , we’re bringing it back online this March on Wednesday, March 27th for a completely live, digital event that will bring the global SaaStr community together with the brightest innovators in Artificial Intelligence for a day of digital content. (And don’t worry we’ll be bringing it back to the Annual this September too.

AI 260
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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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How to Create the Most Basic Google Business Profile Video with Canva, Even If You’re Not Great At This Stuff!

The Moz Blog

Miriam takes you through how to create engaging videos step-by-step using Canva. Let your local business come to life on film!

Business 136

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The Best Time to Post on Twitter/X in 2024: 1 Million Tweets Analyzed

Buffer Resources

Timing can make or break many things: heating leftover pizza in the microwave, delivering a punchline for a joke, booking Era’s Tour concert tickets — and it’s no less important when it comes to the best time to post on Twitter.  The social media platform now known as X is evolving, but the factors you should consider if you’re looking to grow your following have largely stayed the same.

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Ready to use Appcues?

Inturact

You're standing at the brink of a significant decision for your product - implementing user onboarding with Appcues. Chances are, you've already explored the basics of user onboarding and understand its importance in accelerating growth.

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Marketing Funnel Analysis: Step-By-Step Guide (+Best Tools)

User Pilot

What is marketing funnel analysis? How is it different from sales funnel analysis? Why should you conduct it? And how to do it with available product analytics solutions? These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! Let's get right into it! TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond.

Marketing 105
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Recurring Payments: Definition and Implementation Best Practices

Stax

The commerce landscape—whether it’s retail, services or software—is moving faster than ever. That’s why businesses are constantly seeking innovative ways to streamline operations and enhance customer experiences. We can see this trend in action in the realm of payment processing with the advent of recurring payments, also known as automatic payments.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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a16z Builders Retreat

Andreessen Horowitz

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Would My Business Benefit From Using A Contactless Virtual Terminal?

Stax

Every business operates differently, but the one thing they all have in common is that every business accepts payments. New payment tools like NFC contactless payments that help your business grow and provide a high-quality customer experience are in high demand. And while solutions like POS systems are perfect for in-person payments, what about when you need to offer remote billing or refunds, or if you need to process a customer’s credit card over the phone?

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What is CRM Experience?

Nimble - Sales

Mastering Customer Relationship Management (CRM) isn’t just important—it’s essential. Why, you might wonder? Well, because CRM is the secret sauce for fostering happy customers, building loyalty, and ultimately, growing your business. But what exactly is CRM experience, and why should you care about it? Join us in our latest blog post as we dive into […] The post What is CRM Experience?

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Is My Second Product Failing?

Casey Accidental

In my recent essay about second products , I talked about how the goal of building a second product is not the traditional concept of product/market fit we’ve all been raised on regarding startups. In some ways, our goal with a second product is easier, and in some ways, much harder. The goal is to inflect the growth of the entire company over time.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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Stripe and Quickbooks Integration Guide

Chargebee

Discover how Chargebee simplifies Stripe and QuickBooks integration for efficient accounting. Manage recurring payments seamlessly.

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The Future Is Agile: What Are Some Closing Thoughts on Agile Monetization Platforms?

Blulogix

The Future Is Agile: What Are Some Closing Thoughts on Agile Monetization Platforms? By BluLogix Team Envisioning a New Era of Business Success As we conclude our exploration of agile monetization platforms , it’s clear that we stand on the precipice of a significant transformation in how businesses approach revenue generation, customer engagement, and market adaptation.

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Stripe and Quickbooks Integration Guide

Chargebee

Discover how Chargebee simplifies Stripe and QuickBooks integration for efficient accounting. Manage recurring payments seamlessly.

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Revolutionizing B2B Sales: Impact of AI-Tools on Customer Engagement

yoursales

Revolutionizing B2B Sales: Impact of AI-Tools on Customer Engagement Amid the rapid evolution of the B2B sales domain, businesses need to integrate cutting-edge technologies to secure a competitive edge. The impact of AI-tools on customer engagement has been to take center stage as a transformative catalyst, fundamentally altering the dynamics of customer interactions for businesses.

Scale 52
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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Innovating Responsibly with AI: An Ethical Perspective

How To Buy Saas

Artificial intelligence is already a part of everyday life. AI is a vital part of e-commerce, social media, healthcare, finance, education, and other industries. No one doubts how AI benefits society as it makes life easier and more productive. AI does present some serious ethical challenges such as security, privacy, intellectual property, etc. These challenges must be addressed for AI to escape becoming a problem instead of a solution.

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Lou Assist for New Customer Onboarding: Features, Pricing, and Review

User Pilot

Looking for an effective new customer onboarding tool and wondering if Lou Assist is the best option for your SaaS company? With numerous Lou Assist alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your new customer onboarding needs.

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Lou Assist for Digital Adoption: Features, Pricing, and Review

User Pilot

Looking for an effective digital adoption tool and wondering if Lou Assist is the best option for your SaaS company? With numerous Lou Assist alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your digital adoption needs.

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Lou Assist for Feature Adoption: Features, Pricing, and Review

User Pilot

Looking for an effective feature adoption tool and wondering if Lou Assist is the best option for your SaaS company? With numerous Lou Assist alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your feature adoption needs.

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How to Create Sales Email Sequences That Convert

Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.

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Lou Assist for User Engagement Analysis: Features, Pricing, and Review

User Pilot

Looking for an effective user engagement analysis tool and wondering if Lou Assist is the best option for your SaaS company? With numerous Lou Assist alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your user engagement analysis needs.

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Lou Assist for Product Adoption: Features, Pricing, and Review

User Pilot

Looking for an effective product adoption tool and wondering if Lou Assist is the best option for your SaaS company? With numerous Lou Assist alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your product adoption needs.

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Userlane for Proactive Customer Service: Features, Pricing, and Review

User Pilot

Looking for an effective proactive customer service tool and wondering if Userlane is the best option for your SaaS company? With numerous Userlane alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your proactive customer service needs.

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Lou Assist for Product Experience: Features, Pricing, and Review

User Pilot

Looking for an effective product experience tool and wondering if Lou Assist is the best option for your SaaS company? With numerous Lou Assist alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your product experience needs.

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How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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Lou Assist for Proactive Customer Service: Features, Pricing, and Review

User Pilot

Looking for an effective proactive customer service tool and wondering if Lou Assist is the best option for your SaaS company? With numerous Lou Assist alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your proactive customer service needs.

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Lou Assist for In-App Messaging: Features, Pricing, and Review

User Pilot

Looking for an effective in-app messaging tool and wondering if Lou Assist is the best option for your SaaS company? With numerous Lou Assist alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your in-app messaging needs.

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Lou Assist for Event Tracking: Features, Pricing, and Review

User Pilot

Looking for an effective event tracking tool and wondering if Lou Assist is the best option for your SaaS company? With numerous Lou Assist alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your event tracking needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.