SaaStr

MAY 26, 2024

Dear SaaStr: What Are Some Early Red Flags That Your SaaS Solution Doesn’t Have Real Product-Market Fit? The biggest red flag I’ve found is when the “insertion point” you think is 10x+ better than the competition … doesn’t end up being something customers highly value once you launch it. Sometimes the 1.0 is cool, oftentimes it is clever, but many times it just isn’t quite the innovation customers are willing to pay for.

Product Marketing 265

Product Marketing Marketing SaaS Market Research 265

Tom Tunguz

MAY 26, 2024

If I asked you, “When someone turns in a work assignment, how accurate is it? 80%, 90%, 95% or perhaps 100%?” We don’t think this way about coworkers’ spreadsheets. But we will probably think this way about AI & this will very likely change the way product managers on-board users. When was the last time you signed up for a SaaS & wondered : Would the data be accurate?

AI 210

AI Artificial Intelligence ChatGPT Software 210

Kellblog

MAY 26, 2024

All strategy is a function of situation. Situation varies not only as a function of the individual company, but also of time. Remember that classic Silicon Valley strategy books were written in a different time and had some implicit assumptions built into them. For example, That you’re in a new category. That it’s a huge greenfield market, ripe for the taking.

Software Review 116

Software Review Systems Review Sales Hiring Headcount 116

User Pilot

MAY 26, 2024

Are you unsure what the difference between a user journey and a user story is? Both are helpful for your product but have slightly different outcomes. This article will dive deep into user journey vs. user story and share how they differ. TL;DR Customer journey maps visualize user experiences, highlighting steps, touchpoints, emotions, pain points , and opportunities for improvement.

User Experience 93

User Experience Construction Development Strategy 93

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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User Pilot

MAY 26, 2024

A Customer Effort Score (CES) survey is a powerful tool for assessing how easy it is for customers to interact with your product. It helps you identify areas for improvement and enhance the user experience. In this comprehensive guide, we’ll walk you through: How to implement a CES survey and collect valuable feedback. The best times to launch your CES surveys.

Payment Methods 76

Payment Methods Scale SaaS Payments Payment Solutions 76

User Pilot

MAY 26, 2024

Is Userlane or Spekit the best tool for customer feedback? And is there a better software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Software Review 52

Software Review Underperforming Technical Team Onboarding Systems Review 52

User Pilot

MAY 26, 2024

Is Appcues or Chameleon the best tool for customer feedback? And is there a better software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Software Review 52

Software Review Underperforming Technical Team Technical Review AI Search 52

User Pilot

MAY 26, 2024

Is Appcues or Whatfix the best tool for customer feedback? And is there a better software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. It would be best to consider your priorities and the functionalities you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

Software Review 52

Software Review Underperforming Technical Team Technical Review Mobile 52

User Pilot

MAY 26, 2024

What is psychographic data? It’s the analysis of consumers’ attitudes, values, and lifestyles, enabling a more nuanced marketing approach compared to demographic data alone. Diving deeper into consumer behavior requires more than just demographics. This article unpacks the ‘what’ and ‘why’ of psychographic data, setting the stage for its pivotal role in fine-tuning marketing strategies and creating customer-centric products.

Data 52

Data Social Media Scale Interviewing 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

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