SaaStr

NOVEMBER 12, 2024

Dear SaaStr: What Are the Most Important SaaS Metrics in the Early Days? In the early days, there are probably only 5 metrics that really matter : ARR ARR Growth Rate Burn Rate True Customer Happiness. Probably, measured as NPS (more here: I Was Wrong. NPS is A Great Core Metric. | SaaStr ) And once you have at least a little revenue ($1m-$2m ARR or so), net revenue retention / churn.

Metrics 286

Metrics Venture Capital SaaS Churn 286

The Moz Blog

NOVEMBER 12, 2024

We’re excited to announce that an all-new Moz Local is coming! The new platform will include a plethora of new data and features, as well as improvements to some existing functionality. All of these are meant to help you establish and grow your local business’s online visibility.

Data 89

Data 89

SaaStr

NOVEMBER 12, 2024

So Battery Ventures has a new detailed report on The Open Cloud you can dig into here. There’s a lot of great data in the report, but one analysis helped answered a question I’ve been wondering the past 12-18 months: Are start-up actually more overvalued today than at the peak of Cloud mania in 2021? The answer in my experience is actually Yes.

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Startup AI Cloud Mobile 299

Buffer Resources

NOVEMBER 12, 2024

Here at Buffer, we think a lot about visual content — images and carousels are one of the  best types of content to post  for engagement, after all. Our  social media management tool  incorporates image posting because we know how important that element is to engage your followers and fans. But there’s one question we get asked quite often:  Where can you find free images that are high quality, fit your brand’s aesthetic, and are cleared to use for y

AI Search 114

AI Search Social Media AI Technical Review 114

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Sales Hacker

NOVEMBER 12, 2024

Nealesh Patel is the Chief Revenue Officer at Crunchbase, an AI-powered platform that helps over 80 million dealmakers discover and prioritize the right opportunities using best-in-class company data. With over 25 years of experience in the tech industry, Neal has a proven track record of executing progressive growth strategies, landing innovative partnerships, developing revenue streams, and building winning teams.

ChatGPT 92

ChatGPT Generative AI AI Leadership 92

SaaStr

NOVEMBER 12, 2024

A lot of SaaS companies have been experimenting with generative AI and LLMs over the last 12-18 months. And increasingly they’re asking, how are companies doing this in production at scale? Are they seeing the kind of ROI that we all feel could be there? As the leader of the Applied AI team at Google Cloud, Duncan Lennox sets out to answer these questions and shares six ways businesses are currently transforming their businesses at scale and with real ROI.

Artificial Intelligence 290

Artificial Intelligence AI Search AI Technical Review 290

USIO

NOVEMBER 12, 2024

Industries that thrive with ACH (Automated Clearing House) and Card Issuing payments and disbursements are typically those that rely on frequent, efficient, and low-cost money transfers. ACH and card-based systems offer speed, security, and convenience for both businesses and consumers, making them ideal for several sectors. Here are the key industries benefiting from these payment systems… Source The post Thriving with ACH & Card Issuing as a Payment and Disbursement Soluti

Payment Solutions 130

Payment Solutions Business 130

Groove HQ

NOVEMBER 12, 2024

You’ve poured your heart and soul into creating a product you’re proud of. But lately, you’ve noticed a troubling trend. Your customers aren’t as engaged as they used to be. And your poor support team? They’re drowning in a sea of tickets. Success isn’t just about having a killer product. It’s about providing exceptional experiences […] The post What Is Intelligent Customer Experience?

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Trends Engagement 52

Cobloom

NOVEMBER 12, 2024

Retaining customers is essential for survival. While attracting and converting new customers is usually the most exciting part of doing business, keeping existing ones delivers consistent revenue and fosters brand loyalty. This is where churn analysis becomes invaluable. By understanding why customers leave, business owners and customer success managers can implement targeted strategies to reduce attrition and enhance customer satisfaction.

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Churn Branding Customer Success Revenue 52

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Groove HQ

NOVEMBER 12, 2024

I have this habit where, every Friday evening, I spend about two hours checking out AI advancements during the week. And there’s always something new. Today, I decided to check out a new image generator. I tried out the free tier, and thought to myself: “Well, I don’t see anything new here!” In fact, it […] The post How Can AI Be Used To Support Customer Success?

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AI Customer Success 52

Blulogix

NOVEMBER 12, 2024

By BluLogix Team Margin Analysis: Unlocking Profitability at Every Transaction Level How can I evaluate profitability across my business, at the product, customer, price plan, service or channel level? Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management.

Pricing 52

Pricing Revenue Strategy Payment Features 52

Scytale

NOVEMBER 12, 2024

Managing vendor risk can feel a lot like trying to keep up with a game where new problems keep arising. Just when you think you’ve got everything under control, another risk pops up. But here’s the good news: vendor risk management (VRM) solutions are here to make sure you win that game and keep your business safe, secure, and ready for whatever may lie ahead.

Software Review 52

Software Review Systems Review Management compliance 52