SaaStr

OCTOBER 11, 2024

Dear SaaStr: If a startup is at $1.5M ARR and is looking to hire an experienced COO how much equity should they give him/her? 0%. I think $1.5m ARR is too early for an experienced COO in 95 cases out of 100 — unless it’s a total rocketship and you plan to be at $10m+ ARR within 12 months. At $1.5m ARR you should still be the COO. You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself.

Sales Hiring 231

Sales Hiring Startup Finance Engineering 231

Clouded Judgement

OCTOBER 11, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Budget Flush Coming? Something that has been on my mind recently - will we see a larger than normal budget flush at the end of this year? First - what is a budget flush? A budget flush occurs when companies rush to spend remaining budgeted funds before the fiscal year ends, often due to a "use it or lose it" mentality.

Cloud 164

Cloud Cost optimization & reporting GCP(Google Cloud Platform) Software Review 164

SaaStr

OCTOBER 11, 2024

Every year, Bessemer Venture Partners releases a State of the Cloud report. You can access the report here. This year, it’s all about AI, which is why Sameer Dholakia, Partner at Bessemer, calls it the Cloud AI Era. Four portfolio companies join Sameer to talk about three trends of the Cloud AI Era. AI foundation models Multimodal models Change management Julia Chapin, COO at Abridge, Kate Jensen, Head of Revenue at Anthropic, Rami Karabibar, CEO and founder at EvenUp, and Timothy Young, CEO at

Cloud 161

Cloud AI Artificial Intelligence Healthcare 161

USIO

OCTOBER 11, 2024

Treatment providers often find themselves overwhelmed by the sheer volume of insurance claims and denials, all while navigating a constantly shifting landscape of payer requirements. This can create a perfect storm of challenges—time constraints, accuracy issues, and compliance risks. But what if there was a way to streamline this chaotic process?

AI 130

AI Artificial Intelligence compliance 130

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

FastSpring

OCTOBER 11, 2024

When you’re expanding your software business into new regions, industry benchmarking data can help you make better strategic decisions by answering important questions about business in the region. Here are the questions we sought to answer by analyzing anonymized subscription data for transactions across various Asian countries (excluding broader “APAC” regions like Australia, New Zealand, and Indonesia): How do customers in Asia’s growing markets prefer to manage their SaaS subscr

Merchant Services 123

Merchant Services SaaS Payments Benchmarks Payment Features 123

The Moz Blog

OCTOBER 11, 2024

In this episode, Bernard explains why SEO content has a packaging problem, introducing concepts such as perspectives to help address the issue.

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Groove HQ

OCTOBER 11, 2024

Is your business booming, but your customer support team isn’t doing as well? They’re struggling to keep track of it all – responses are delayed, and customers are getting frustrated. The good news is that there’s a solution: implementing effective customer service workflows. This enables your team to take control of interactions and provide seamless […] The post How To Build a Powerful Customer Service Workflow appeared first on Groove Blog.

Customer Support 59

Customer Support Business 59

CloudKettle

OCTOBER 11, 2024

Announced in 2015, Financial Services Cloud (FSC) is a long-standing offering from Salesforce. Its platform goal is to empower Financial Institutions to build deeper 1-on-1 client relationships, be more productive, and engage with clients everywhere. The platform includes capabilities for managing interactions, the full client lifecycle, financial goals, and regulatory compliance.

Cloud 52

Cloud compliance Engagement Management 52

SaaS Metrics

OCTOBER 11, 2024

Uncover the surprising truth about whether Netflix qualifies as a SaaS and explore the intriguing nuances that define its unique structure. The post Is Netflix a SaaS? first appeared on SaaS Metrics.

SaaS 52

SaaS Metrics Cloud Payment Features 52

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaS Metrics

OCTOBER 11, 2024

In simple terms, SaaS is a way to use software over the internet without installation; discover how this model is transforming technology. The post What Is Saas in Simple Terms? first appeared on SaaS Metrics.

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SaaS Technology Software Metrics 52

SaaS Metrics

OCTOBER 11, 2024

Best examples of SaaS like Salesforce, Shopify, and Zoom have revolutionized industries, but what sets them apart in a crowded market? Discover more. The post What Are Good Examples of Software as a Service? first appeared on SaaS Metrics.

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Software Metrics SaaS Marketing 52