Inturact

DECEMBER 4, 2023

Creating a compelling user onboarding email sequence is a pivotal step for SaaS products. It's the first line of engagement, setting the tone for your customer's journey.

Onboarding 111

Onboarding SaaS Engagement 111

The Daily Egg

DECEMBER 4, 2023

It’s easy to feel like you are getting a good picture of your social media audience through day-to-day interactions with customers. But. The post Audiense Review appeared first on The Daily Egg.

Social Media 235

Social Media Business 235

SaaStr

DECEMBER 4, 2023

So backstage at SaaStr Annual this year, and in a number of other conversations since, I’ve had a chance to get a few quiet moments with maybe two dozen top CROs and VPs of Sales. I’ve asked all of them what’s really on their minds. Yes, macro issues come up, and how they have to sell to more stakeholders now, and sales cycles are longer.

Sales Recruiting 215

Sales Recruiting Sales Hiring Onboarding Sales 215

The Daily Egg

DECEMBER 4, 2023

When you’re trying to grow sales, it can be a challenge to find accurate contact information for potential customers on your own. The post Adapt Review appeared first on The Daily Egg.

Sales 174

Sales 174

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

DECEMBER 4, 2023

With the turbulence in the market in 2023, sales cycles have only been getting longer and a lot more complicated. At this year’s SaaStr Annual , CEO and co-founder of Capchase Miguel Fernandez and Director of Marketing Rose Johnson share five tips for getting sales right in any market. They wanted to quantify this trend of a longer sales cycle, so they commissioned a study of 500 revenue leaders in the U.S. to find out what was going on.

SaaS Payments 211

SaaS Payments Payment Services Payments Payment Features 211

Buffer Resources

DECEMBER 4, 2023

If you fail to plan, you plan to fail. As a super Type-A person, that’s a favorite expression of mine. And — having spent many years managing various social media platforms in marketing and media — I’ve learned the hard way that this is one area where you absolutely cannot wing it. Especially if you’re managing multiple channels.

Social Media 112

Social Media Technical Advisors AI Strategy 112

Stax

DECEMBER 4, 2023

For any merchant selling products or services online, it’s always a good idea to allow customers to make payments on their platform itself—instead of redirecting them to a third-party website or gateway. Not only is this inconvenient for customers but also risky. For obvious reasons, the issue is even more pronounced for businesses in the financial services industry such as insurance companies or money services businesses.

Merchant Services 88

Merchant Services Payment Services Payfac Technical Review 88

The Moz Blog

DECEMBER 4, 2023

Explore the journey of a small travel blog's rise to topical authority in this case study.

Travel 118

Travel 118

User Pilot

DECEMBER 4, 2023

A funnel drop is a sign that something is missing or wrong with your product flow. It could be a technical issue like slow loading times, a usability problem, or simply because your product lacks a clear value proposition. Whatever the case, by tracking your drop-off rate, you’ll be better equipped to address the underlying issue and boost engagement.

SaaS 76

SaaS User Experience Onboarding Retention 76

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Andreessen Horowitz

DECEMBER 4, 2023

One topic at the center of the AI universe this week is a potential breakthrough called Q*. Little has been revealed about this OpenAI project, other than its likely relationship to solving certain grade-school mathematical problems. Amid much speculation, we decided to bring in our new general partner, Anjney Midha – focused on all things AI – to sift through the sea of noise.

Data 71

Data AI 71

User Pilot

DECEMBER 4, 2023

From your website to the in-product experience, there are countless CRO metrics to track. But you will get confused trying to keep tabs on everything. This article provides 12 of the most important CRO metrics to help you measure growth at every step of the customer journey. For each metric, we explain what it means, why it’s important, and how to measure it.

Metrics 71

Metrics Customer Lifetime Value SaaS Mobile 71

TurnKey Labs

DECEMBER 4, 2023

“Why did the spreadsheet apply for a comedy club membership? It wanted to excel in humor! Now that we’ve cracked a joke, let’s dive into a topic without any punchlines – Workforce Mobility in R&D. In a world where offices are becoming as outdated as floppy disks, workforce mobility is reshaping how we innovate.

Mobile 62

Mobile Innovation 62

Subscription Flow

DECEMBER 4, 2023

In the complex world of business, a company’s performance can be greatly impacted by the price approach it chooses. In this complicated terrain, two well-known strategies—Quantity-Based and Usage-Based Pricing—stand out as separate routes of navigation. Although maximising corporate value is the goal of both strategies, their underlying ideas are different.

Strategy 52

Strategy Telecommunications Business Scale 52

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

CloseSaaS

DECEMBER 4, 2023

Looking to crush your sales targets in 2024? Get ahead with BANT. Discover this oldie-but-goodie framework, qualify prospects better, and close more deals.

Sales 52

Sales 52

How To Buy Saas

DECEMBER 4, 2023

Understanding current trends in user experience (UX) design is more important than ever in today’s fast-paced digital landscape. UX trends are like having the newest technology: they’re the digital tools that make our time spent online more enjoyable. In this article, we’ll explore the fascinating field of user experience design trends for 2024 and discuss how a UI UX design agency has toppled the developments that could dramatically alter the ways in which we engage with digit

User Experience 40

User Experience Trends Artificial Intelligence Social Media 40

SmartKarrot

DECEMBER 4, 2023

Introduction In this insightful Kaffeine & Karrots conversation, Shivani Chaturvedi, Customer Success Manager at SmartKarrot Inc., sits down with Sana Farooq, Senior Director of Customer Success & UC Irvine CX Advisory Board, to delve into the pivotal role of customer education in achieving success. With over 12 years of experience spanning early-stage to high-growth companies, Sana provides a wealth of knowledge on how customer education intertwines with customer success.

Education 10

Education Customer Success Onboarding Strategy 10