SaaStr
MAY 27, 2024
So job tenures do seem to be shorter than ever, from the SDR level all the way to CRO and CMO. Layoffs are part of it, for sure — but so is voluntary attrition. It’s super frustrating to many founders. In our quiet discussions, it’s often one of the first things that comes up. “We pay top of market, we have a great culture, we have years of runway, and great logos and problems to solve.
Sparktoro
MAY 27, 2024
On Sunday, May 5th, I received an email from a person claiming to have access to a massive leak of API documentation from inside Google’s Search division. The email further claimed that these leaked documents were confirmed as authentic by ex-Google employees, and that those ex-employees and others had shared additional, private information about Google’s search operations.
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The Moz Blog
MAY 27, 2024
AI Overviews is meant to quickly deliver information to searchers, but it is delivering misinformation that ranges from plain bizarre to perilous to public health. Miriam rounds up some of the oddest AI overviews that have been spotted, explains why we’re being exposed to this feature and focuses on a famous reality-check anecdote.
Subscription Flow
MAY 27, 2024
Apple Pay is the most widely used digital wallet both for online shopping and in-person purchases. Its user-friendly interface and versatile range of features has made it a popular choice for consumers since its debut in 2014. Apple Pay recurring payments, one of the evolving features of this payment method, simplifies subscription billing for customers by storing all their payment information and passwords in one place.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
User Pilot
MAY 27, 2024
A customer pulse survey is a brief check-in that can help you identify and address the in-the-moment needs of your customers. Pulse surveys can help you spot actions that require immediate care, assess the impact of an internal or external event, and track your performance over instant and brief moments. In this article, we will examine what a customer pulse survey is, how it can benefit you, the right time to send it, and best practices for creating pulse surveys.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
User Pilot
MAY 27, 2024
Product thinking is all about putting yourself in the other person’s (user) shoes. What do they want or need? Do they like certain colors? What makes them happy? How could you make their life easier? Only by adopting a product-thinking mindset and following it as a process can you get to know your users better. In this article, we cover the basics of product thinking: What it is, how to adopt it, and how to bring it to life to drive product-led growth.
Nimble - Sales
MAY 27, 2024
Sales contests can be a tricky game. Big corporations often go overboard, using them so much that they lose their spark, while small businesses might skip them altogether, buried in day-to-day tasks. To really make these contests work, we reccomend using them wisely and strategically. Here are some exciting sales contest ideas that will not […] The post Sales Contest Ideas to Keep Sales and Competitors on Their Toes appeared first on Nimble Blog.
User Pilot
MAY 27, 2024
Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! TL;DR Customer perception is the impression users have about a brand or product based on their interactions, experiences, and overall satisfaction.
Nimble - Sales
MAY 27, 2024
In the dynamic world of real estate, mastering the art of the sales pitch is essential for success. Whether you’re showcasing a cozy suburban home, a high-end condominium, or a commercial warehouse, the ability to convey the unique value of a property in a compelling and persuasive manner can make the difference between closing a […] The post Best Sales Pitch for Real Estate appeared first on Nimble Blog.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
User Pilot
MAY 27, 2024
Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ?
Scytale
MAY 27, 2024
Scytale’s Vendor Risk Management ensures your vendors adhere to top data security practices to maintain compliance standards through automated continuous monitoring and advanced risk management. New York, NY, May 27, 2024 Scytale understands that risk management is a critical, yet complex, component of maintaining a secure and compliant organization, which is why they’re excited to announce the latest addition to their suite of compliance automation features: Vendor Risk Management.
User Pilot
MAY 27, 2024
Data analytics plays an instrumental role at every step of building a successful product. Whether you’re building your user base or releasing a new feature, the right no-code analytics platform can help you make evidence-based decisions. In this article, we’ll discuss the features and benefits of some of the best no-code analytics tools. Let’s get right to it.
Subscription Flow
MAY 27, 2024
Apple Pay is the most widely used digital wallet both for online shopping and in-person purchases. Its user-friendly interface and versatile range of features has made it a popular choice for consumers since its debut in 2014. Apple Pay recurring payments, one of the evolving features of this payment method, simplifies subscription billing for customers by storing all their payment information and passwords in one place.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
CloudKettle
MAY 27, 2024
The Connections conference holds a special place for me. It’s an event that shares new product roadmaps, provides opportunities to meet fellow marketers, clients, and partners, and offers a glimpse at new platform features. This year was just as full of exciting announcements as previous years (except for the concert on the first day, which […] The post 5 Takeaways from Salesforce Connections 2024 appeared first on CloudKettle.
Chargebee
MAY 27, 2024
Multi-year contracts are a no-brainer when it comes to mid-market and enterprise businesses. The most fundamental reason is that it helps acquire customers with a contract value that is higher than average and also increases the predictable revenue. While this is a clear win for subscription businesses, the end customers have to factor in a lot of things before they sign a multi-year contract – like software scalability, vendor reliability, migration and implementation costs, time taken by
How To Buy Saas
MAY 27, 2024
Stewart Brand, an American project developer and writer, famously said, “Once a new technology rolls over you, if you’re not part of the steamroller, you’re part of the road.” I stumbled upon this quote, and l can’t stop thinking about it. I’ll be honest: it has inspired the writing of this piece. Think about it. When new technology emerges, those who actively engage with and adapt to it (the steamroller) move forward and benefit.
SaaStr
MAY 27, 2024
Ok the title here is a bit dramatic, but certainly seed investing is in an odd place in 2024. Public valuations are still at a fraction of their 2021 peaks, but seed rounds are more expensive than ever. Is it sustainable? Harry and Jason did a deep dive on this and so much more here: Intro (00:00:00) Seed investing is broken due to limited founders capable of triple-digit growth.
Speaker: David Warren and Kevin O’Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
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