SaaStr
NOVEMBER 19, 2024
Dear SaaStr: Which Tactics Always Work to Drive Down Churn, and Drive Up Retention? The best tactic I’ve ever seen is a simple combination of 3 things: Measure it , Segment it , and Drive it Down — Irrespective of Where It is Today. Churn is a bummer, and high churn is bad. But I’ve yet to work with a SaaS company that can’t improve. First, measure Churn.
Tom Tunguz
NOVEMBER 19, 2024
I didn’t notice it at first but there in the back corner of my laptop, I’ve been assembling a little library. The library doesn’t contain books, but scraps of text that explain what an AI should do. Visit Anthropic’s home page & you’ll find their collection : Each of us will assemble these little libraries with tracts like : write a blog post in my voice about this topic collect action items to send to the team from team notes & format them in this particula
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SaaStr
NOVEMBER 19, 2024
Most startup companies in earlier stages don’t have the most mature product. While differentiating your product against the competition is important, you have to differentiate yourself elsewhere as you build your company. This is where customer success comes in. Drata VP of Customer Success Management, Wen Yao, and VP of Customer Experience, Ashley Hyman, share how to scale customer success from 0 to 5,000 customers.
Payrix
NOVEMBER 19, 2024
In the latest episode of PayFAQ: The Embedded Payments Podcast, Ian Hillis speaks with Brad Pinneke , VP of Business Development at Payrix and Worldpay for Platforms, about one of the most important decisions software companies face today: choosing the right payments partner. With over 25 years of experience in the payments industry, Brad shares valuable insights into how vertical software platforms can benefit from Embedded Payments and what to consider when selecting a payments provider.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
The Moz Blog
NOVEMBER 19, 2024
Overwhelmed by content creation?
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Groove HQ
NOVEMBER 19, 2024
You’ve built an amazing SaaS product, but now you’re drowning in a sea of customer queries. Your support team is getting sidetracked by repetitive tickets, the churn rate is creeping up, and you’re losing sleep over missed follow-ups. Sound familiar? In the fast-paced world of SaaS, stellar customer support isn’t just nice to have—it’s critical […] The post How To Choose the Right SaaS Helpdesk Software appeared first on Groove Blog.
Valuize Consulting
NOVEMBER 19, 2024
Our world is hyper-connected and data-driven, leading B2B companies are turning to technology to gain deeper insights into client needs and to deliver more proactive, tailored experiences. Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. This technology is elevating B2B relationships, enabling companies to build lasting, profitable partnerships with a focus on both retention and expansion.
Groove HQ
NOVEMBER 19, 2024
Your business is bootstrapped. It’s been a struggle to maintain consistent customer service, as emails overwhelm your small remote team. They’re great at their jobs (and know exactly how to deliver empathetic support), but they can’t handle the sheer volume of requests. You’ve eyed conversational AI for customer support as a potential solution to the […] The post 3 Quick Tips for Using Conversational AI for Customer Support appeared first on Groove Blog.
Valuize Consulting
NOVEMBER 19, 2024
Our world is hyper-connected and data-driven, leading B2B companies are turning to technology to gain deeper insights into client needs and to deliver more proactive, tailored experiences. Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. This technology is elevating B2B relationships, enabling companies to build lasting, profitable partnerships with a focus on both retention and expansion.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
How To Buy Saas
NOVEMBER 19, 2024
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Buffer Resources
NOVEMBER 19, 2024
With so many different post options, it’s hard to know which Instagram image size to use and when. If you’re looking for guidance that’s a little more detailed than “a width of at least 1,080 pixels with an aspect ratio between 1.91:1 and 4:5 ,” we can help. Because Instagram is a platform centered around visually appealing content, using this Instagram image size guide is crucial if you want to give your posts the best chance of getting that all-important enga
FastSpring
NOVEMBER 19, 2024
Global business expansion isn’t as simple as adding a checkout to a webpage. Businesses need to consider the complexities of cross-border transactions like: the most common regional payment methods, fees for cross-border transactions, regulations around selling digital goods , and if buyers are actually in the region they appear to be. Failure to consider the nuances of global cross-border payments in e-commerce can result in dangerous pitfalls like high and unexpected tax bills in new regions,
Chart Mogul
NOVEMBER 19, 2024
Marketing attribution is all about figuring out which marketing efforts are driving results. At ChartMogul, we used to struggle with answering key questions like “Where do our best leads come from?” After several trials and errors, this is how we got from information capture to business impact using attribution data. Marketing attribution is a notoriously difficult topic, as it involves multiple points of uncertainty: lack of data, duplication, multiple user paths, different user intent etc.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Blulogix
NOVEMBER 19, 2024
By BluLogix Team Integrating General Ledger for Seamless Financial Synchronization How important is to integrate my billing platform with my general ledger for accurate revenue tracking and financial reporting? Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management.
Scytale
NOVEMBER 19, 2024
In our tech-savvy world, the importance of keeping data safe and private cannot be overstated. If your business works with sensitive information, achieving SOC 2 compliance is like earning a gold star for good behavior. Trust us, you (and your customers) will want that gold star. SOC 2 (Service Organization Controls 2) helps ensure that companies handle customer data responsibly , which means protecting everyone’s interests.
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