SaaStr
AUGUST 13, 2024
So startup folks can be a quirky bunch. And that often means, they’ll break a little glass from time-to-time. That maybe one of their bosses … they didn’t quite get along with. That maybe as an organization scaled, they had a bit of trouble fitting in as it got 10x, 100x bigger, etc. I think that’s OK. You want to hire Pirates & Romantics into your startup and even your scale-up as long as you can.
Buffer Resources
AUGUST 13, 2024
Say you have a product ready to launch and need to find influencers to generate buzz. Or perhaps you’ve already identified a creator you'd like to collaborate with and need a way to manage the partnership. In either case, you’ll likely hit up Google for an influencer marketing tool. But with so many options available, how do you choose?
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SaaStr
AUGUST 13, 2024
What is the top advice entrepreneurs never hear that they need to hear? In this week’s Workshop Wednesday , SaaStr founder and CEO Jason Lemkin shares 7 pieces of wisdom that founders are never (or rarely) told so you can course correct and do better. #1: Don’t hire a VP (or anyone in the early days) that you aren’t 95% sure is great. Founders between a million and $250M are talking about lowering the bar for hiring because they aren’t sure if the person is great or they’re trying to fill
FastSpring
AUGUST 13, 2024
Apple has revised its App Store rules to be better compliant with the European Union’s Digital Markets Act (DMA), but the fees associated with Apple’s revisions are still considerably high according to an article from The Verge. After Apple was charged in June by EU antitrust regulators for not complying with the DMA , Apple released updates to their StoreLink External Purchase Link Entitlement on August 8, 2024.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Totango
AUGUST 13, 2024
“If you invest in the post-sale, and you have somebody that can focus just on the digital journey, you’re going to keep more customers, and you’re going to expand them, because they’re going to have a better experience.” – Katie Yagodnik, Director, Customer Success Operations and Digital Programs, Totango + Catalyst Customer success operations (CS Ops) can be the “wizard” behind the scenes of your customer-centric strategy.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Totango
AUGUST 13, 2024
“We hit 115% of our target across Totango + Catalyst in Q1 on our expansion number, and that was largely due to the CSMs and the focus they put in along with the work that we’re doing with our account executives. The partnership that we have is working.” Customer renewals are the lifeblood of any subscription-based business, directly impacting your company’s revenue, growth, and long-term success.
Groove HQ
AUGUST 13, 2024
Struggling to understand why some of your customers stick around for years, but others vanish in the blink of an eye? Some customers will come and go. Often, business relationships are transitory or temporal, so churn is inevitable. However, it can be minimized, and a high churn rate often signals something wrong that requires immediate action. […] The post How To Perform a Customer Churn Analysis (And Why You Should) appeared first on Groove Blog.
Teamgate
AUGUST 13, 2024
Selecting the right Customer Relationship Management (CRM) system is critical for businesses aiming to enhance customer interactions and streamline operations. The right CRM not only improves efficiency but also contributes to long-term business growth. With a multitude of CRM solutions available, it’s essential to choose one that aligns with your business needs.
Scytale
AUGUST 13, 2024
With more sensitive data moving to the cloud, the threat of a breach or cyberattack is more pressing than ever. That’s why achieving ISO 27001 compliance has become a top priority for organizations serious about safeguarding their information assets. As the demand for robust security frameworks grows, so does the need for efficient software tools to manage the complexities of ISO 27001.In this guide, we’ll break it all down, exploring the best ISO 27001 compliance software for 2024.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaS Metrics
AUGUST 13, 2024
Find out how understanding hosting bandwidth can enhance your website's performance and keep visitors engaged—discover the essential factors you need to know! The post A Non-Technical Guide to Understanding Hosting Bandwidth first appeared on SaaS Metrics.
Scytale
AUGUST 13, 2024
With more sensitive data moving to the cloud, the threat of a breach or cyberattack is more pressing than ever. That’s why achieving ISO 27001 compliance has become a top priority for organizations serious about safeguarding their information assets. As the demand for robust security frameworks grows, so does the need for efficient software tools to manage the complexities of ISO 27001.In this guide, we’ll break it all down, exploring the best ISO 27001 compliance software for 2024.
SaaS Metrics
AUGUST 13, 2024
Learn how VPS and cloud hosting differ to discover which option could be the game-changer your business needs—find out more inside! The post Understanding the Differences Between VPS and Cloud Hosting first appeared on SaaS Metrics.
Chart Mogul
AUGUST 13, 2024
Some two years ago we’ve been struggling with background processing. And that was not good as it is a crucial part of our analytics product. We often exhausted our processing capacity which led to hours-long incidents and long delays for our users. Our on-call personnel had to deal with them manually but had insufficient tooling. … Some two years ago we’ve been struggling with background processing.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Stax
AUGUST 13, 2024
The pandemic has compelled us to go “contactless” in just about everything we do. From shaking hands to touching doorknobs, people are quite wary of contact. It’s hardly surprising that contactless cards and mobile payments have become a far superior alternative to using cash, swiping/dipping cards, or keying in your card number to make payments.
Unbounce
AUGUST 13, 2024
/ Lead generation 13 proven lead generation strategies and tactics that work By Josh Gallant. Updated on August 13, 2024. 24 min read We all want more, don’t we? More leads mean more potential customers, which means more potential revenue, which means… good things. There are infinite ways to generate leads , but at times that can make the entire process feel daunting.
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