SaaStr

FEBRUARY 8, 2025

The New Era of Customer Success: Deep Insights from Slack, Mulesoft and OpenAI Leaders What happens when you get customer success leaders from three of tech’s most iconic companies in one room? You get a masterclass in how modern SaaS businesses are transforming CS from a cost center into their secret weapon for hypergrowth. Why Traditional Customer Success Is Dead The old playbook of treating CS as your renewals team is officially obsolete.

Customer Success 274

Customer Success Scale Government Systems Review 274

Valuize Consulting

FEBRUARY 8, 2025

For years, B2B technology companies have leveraged partners to drive customer acquisition and product implementation. However, in todays recurring revenue economy, the role of partners must evolve. Partners are no longer just sales and implementation allies; they are a critical force in ensuring customer retention and expansion through value realization.

Customer Success 52

Customer Success Scale Technical Review Government 52

SaaStr

FEBRUARY 8, 2025

Every great hire starts before their first day And often even during the interview process — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) January 12, 2025 #1. The Best VPs Start Before They Start The best sales leaders start reaching out to a few great customers they already know. The best marketers are already building out a spreadsheet to increase pipeline and show it to you for feedback.

Sales Hiring 271

Sales Hiring Interviewing Sales Marketing 271

Tom Tunguz

FEBRUARY 8, 2025

What is the impact of AI across different levels of seniority? Over the weekend, I read Sergey Tselovalnikov’s post on AI Impact Curves. The software engineering curve reveals an intriguing pattern. Junior engineers experience both benefits and risks from AI. Staff+ engineers also gain tremendous leverage at the senior end of the curve. However, mid-level engineers see more modest impacts, primarily because they are proficient with their codebases and can write effective code adeptly.

AI 130

AI Software Engineering Consulting Engineering 130

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

AI

SaaStr

FEBRUARY 8, 2025

The next evolution of AI in SaaS isn’t about better models – it’s about context and action. Here’s what Brandon Fu (CEO, Paragon) and Ethan Lee (Director of Product) shared at SaaStr AI Day about what’s actually working: 1. Why LLM Wrappers Failed – And What Works Instead The first wave of AI products were mostly “LLM wrappers” – simple chatbots built on top of models like GPT.

AI 247

AI Artificial Intelligence SaaS User Experience 247

BlueSnap

FEBRUARY 8, 2025

Regulations for digital commerce abound and mistakes can be costly. For example, neglecting to meet PSD2 requirements in the European Economic Area prevents your business from being able to process digital payments entirely. GDPR violations can range from 20 million, or $21. The post Global Payments Compliance: Everything You Need to Know appeared first on BlueSnap.

Payment Services 52

Payment Services compliance Business 52

Kellblog

FEBRUARY 8, 2025

So, you’re on the executive staff of a startup and you’ve been asked to present at an upcoming board meeting. That’s great news. Board exposure is a key benefit of working on the e-staff. Youre getting the chance to build relationships with the venture capitalists and independent directors who sit on your board. These people can help you in many ways, e.g., providing tactical advice, acting more generally as mentors, helping you extend your network, approving your future promot

Advertising 84

Advertising Startup Metrics Sales 84