User Pilot

MAY 7, 2024

Using no-code tools for product managers allows you to build, iterate, and deploy software products without any coding knowledge. But what is the best tech stack for product management? Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management. TL;DR A no-code platform is a type of software that allows you to create applications, automate tasks, and manage product development cycles without any prior coding knowledge.

Software Review 86

Software Review Management Technical Review AI 86

SaaStr

MAY 7, 2024

Does outbound still work? It’s one of the questions so many sales leaders are asking out loud these days. The outbound playbook from the past 5-10 years in SaaS clearly … isn’t. Hiring 10, 20, 50 SDRs straight out of school to send the exact same email sequences to try to get meetings for an AE with more experience that them isn’t performing for 90%+ of us anymore.

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Sales Hiring Investment SaaS Sales 310

The Moz Blog

MAY 7, 2024

By embracing mentorship and allyship, and by advocating for change, we can work together to build a better future for women in SEO.

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SaaStr

MAY 7, 2024

Dear SaaStr: What’s a Resonable Discount for an Annual Contract? How About a 3 Year Contract? First — you don’t want a true net discount at all. What I mean what you want is a pricing structure that anticipates discounts so the net effect is revenue positive. Later, when you implement a CPQ and other more sophisticated systems to manage pricing for a large sales team, these processes and systems will be designed to help you do just that, at least in part.

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Pricing Churn Enterprise Branding 287

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Andreessen Horowitz

MAY 7, 2024

As more workloads and data move to the cloud and generative AI takes over the enterprise , cybersecurity is more critical today than ever. And that’s because with every new paradigm shift—from the internet to cloud computing—the sheer magnitude of digital threats has exploded and threat vectors have become increasingly sophisticated. Some of the greatest software platforms in history have risen to the occasion in their respective markets to protect the enterprise against these evolving threats.

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Investment Cybersecurity Azure Cloud 118

Sales Hacker

MAY 7, 2024

Noah Marks is a transformative growth leader focused on building GTM engines and scaling organizations for sustainable growth. He has been in the strategy & operations world for the last decade (with Udemy, WalkMe, Okta and Salesforce), and has spent almost the entirely of his career in the B2B technology market (with the lone exception being a slight deviation into the world of M&A investment banking).

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Banking Scale B2B Leadership 115

Kellblog

MAY 7, 2024

Many concepts in Silicon Valley are defined from the point of view of the venture capitalist (VC), not the employee or founder. For example, the term “exit” is a misnomer when seen from the employee point of view. An IPO is usually anything but an exit for executives who first will be subject to a 6-month lock-up period and restricted to certain trading windows thereafter.

Sales Hiring 110

Sales Hiring Scale SMB Startup 110

Andreessen Horowitz

MAY 7, 2024

For consumer products, the rubber hits the road at retention. It’s the lifeblood of an app and the hardest metric to move, as I learned viscerally during my time running the growth team at Snap. To attract repeat users, companies can’t just fill a product with the latest and greatest tech — they must intentionally craft each product feature to ensure their users come back again and again and again.

AI Search 104

AI Search AI Retention Artificial Intelligence 104

Subscription Flow

MAY 7, 2024

Let’s understand the ground reality of the world of SaaS in 2024 before delving deeper into the heart of the blog i.e. a thorough comparison of Paddle vs Stripe. One thing that we have observed becoming an increasing reality in the world of SaaS is that customers have been demanding subscription solutions that are ever more customizable and scalable.

Payment Solutions 104

Payment Solutions Software Review Payment Services SaaS Payments 104

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. But there’s a problem. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. If you’d like to see more data around the top priorities and challenges for CS and Sales leaders this year, check out our report.

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Strategy Sales Customer Lifetime Value Revenue 100

User Pilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. But don’t worry—this article will provide some inspiration. We handpicked a few of the best SaaS walkthrough examples and explained what made them great. We also covered best practices to ensure your walkthroughs get high user engagement.

Software Review 92

Software Review Software Onboarding Engagement 92

Stax

MAY 7, 2024

You’ve heard that cash is king. Not so much anymore! Cashless transactions have dethroned the age-old cash payments. When was the last time you withdrew cash from an ATM? Or paid for your groceries using hard cash? If you’re like most people, then it’s probably been a while. With credit card transaction volume hitting over $9.5 trillion in the US in 2022, accepting card payments is no longer a question of whether to, but how to.

Merchant Services 88

Merchant Services Payment Services Payment Methods Accept Credit Card Payments 88

User Pilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Software Review 88

Software Review Software Scale Onboarding 88

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Groove HQ

MAY 7, 2024

If you cringe when you hear the phrase ‘the customer is always right’, you’re not alone. It’s a pillar of classic customer support philosophy, and there’s certainly a kernel of truth to it. At the same time, you’ll encounter plenty of customers who make you question this aphorism. Whether they’re aggressive, unreasonable, or have unrealistic […] The post The Customer Is Always Right: Or Are They?

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Customer Support 64

User Pilot

MAY 7, 2024

Collecting the voice of the customer (VoC) in product management can lead to sustained growth. You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. In this article, we’ll show you how to collect user feedback and which metrics to track.

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Management Scale Interviewing Metrics 74

Groove HQ

MAY 7, 2024

If you cringe when you hear the phrase ‘the customer is always right’, you’re not alone. It’s a pillar of classic customer support philosophy, and there’s certainly a kernel of truth to it. At the same time, you’ll encounter plenty of customers who make you question this aphorism. Whether they’re aggressive, unreasonable, or have unrealistic […] The post The Customer Is Always Right: Or Are They?

Customer Support 52

Customer Support 52

CloudKettle

MAY 7, 2024

Telecommunications companies have access to an immense amount of data. This data, if properly harnessed, can become a gold mine of valuable insights. However, the challenge lies in the ability to unlock this wealth of information and convert it into actionable strategies that can help increase bundling , customer retention and overall ARPU (Average Revenue […] The post Leveraging Data to Boost Bundling & Retention for Telcos appeared first on CloudKettle.

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Retention Telecommunications Data Revenue 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

The SaaS CFO

MAY 7, 2024

Who doesn’t like to browse SaaS companies for sale? Some listings provide no data while others give us just enough information to analyze the performance of the company. Given enough information in the listing, we can extract double the amount of data, metrics, and insight from the publicly available data in the listing. In the […] The post How to Analyze a SaaS Company for Sale appeared first on The SaaS CFO.

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SaaS Sales Metrics Data 52

SaaS Metrics

MAY 7, 2024

In an ever-dynamic global economy, understanding patterns and trends is paramount for steering your business towards success. Gaining insight into these economic trends allows you to adapt and evolve your business decisions. In this pursuit, let us delve into how spotting patterns and tracking economic trends can facilitate better business decisions.

Trends 52

Trends Business Metrics SaaS 52

Panintelligence

MAY 7, 2024

Artificial intelligence is offering unprecedented opportunities for companies to enhance efficiency, improve customer experiences, and make data-driven decisions. However, the journey to successfully implementing AI can appear complex and requires a well-thought-out strategy. In this blog post, we distill the key insights from our recent webinar on how to pilot AI successfully, providing a roadmap for businesses to navigate the adoption of AI technologies tailored to their unique needs and objec

AI 52

AI Artificial Intelligence Machine Learning Strategy 52

Scytale

MAY 7, 2024

Let’s be honest: anything with the word ‘essentials’ in it is bound to grab our attention. However, understanding yet another cybersecurity certification may be daunting, so we’ve consolidated everything you need to know about Cyber Essentials and whether or not this may be a tailor-made fit for your company. Who Should Get Cyber Essentials Certified Before diving head-first into the article, you’re probably wondering, ‘does this even apply?

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Cybersecurity Government Technical Review Scale 52

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

How To Buy Saas

MAY 7, 2024

Email marketing is the lifeblood of any business advertising to prospects. However, the task of making sure that your message gets to the recipient’s inbox as opposed to spam filters is hectic. That’s where email deliverability software comes in. It authenticates senders, tests deliverability, and tracks reputation to ensure maximum inbox placement.

Software 40

Software Strategy Engagement Advertising 40

Buffer Resources

MAY 7, 2024

It’s always hard to give up control as an entrepreneur, especially when there’s money on the line. But, I’ve found that in some regards, the more control I give up when it comes to the advertising strategy for my beauty brand, Ogee , the more success the business has seen.  This has never been more apparent than when my team started integrating Meta’s Advantage+ shopping campaigns (ASC+) into our social media advertising strategy.

AI 117

AI Strategy Advertising Sales 117

User Pilot

MAY 7, 2024

What is an in-app messaging platform and why do you need it? Capturing audiences to engage with your product is one thing — but to keep that same audience engaged is another thing entirely. In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Don’t sleep on this cutting-edge innovation of user engagement!

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Software Review Technical Review Software Scale 79