SaaStr

FEBRUARY 6, 2024

In 2024, for customer success in SaaS, what’s “good” NRR? What’s a “good” NPS? Who should Customer Success report into? Questions like this and many others are the most common questions asked of SaaStr Fan Fave and expert on Customer Success, Gainsight CEO Nick Mehta, and SaaStr CEO and Founder, Jason Lemkin. While we recently held a live workshop on what will change for Customer Success in SaaS in 2024 with Jason and Nick , we ran out of time to answer some of the top questions bo

Customer Success 238

Customer Success Scale Sales Hiring Benchmarks 238

Scytale

FEBRUARY 6, 2024

Spoiler alert: money doesn’t make the world go around. It’s data security and compliance. But don’t just take our word for it. 73% of consumers are more concerned about their data privacy now than they were a few years ago. But the importance of data security and compliance is old news, and customers no longer prefer companies with robust security standards – they demand it.

compliance 111

compliance Technical Advisors Data SaaS 111

SaaStr

FEBRUARY 6, 2024

So we’ve had a ton of great conversations over the years on SaaStr on when and how to go multi-product. And you can see some great deep dives here from some of the top leaders in SaaS: How, When and Why to Launch a Second Product: A Deep Dive with Dharmesh Shah, CTO HubSpot The Secrets to Going Big, Going Multi-Product and Going Public with Amplitude CEO Spenser Skates From $5M to $100M: How to Scale a Multi-Product Startup with Lattice Founding CEO Jack Altman Much more here: When Should

Scale 206

Scale New CTO CTO Scaling 206

Andreessen Horowitz

FEBRUARY 6, 2024

Former gymnast and current investor Aly Raisman joins general partner Julie Yoo and investment partner Daisy Wolf of a16z Bio + Health. In this episode, Aly chats about her background, how she thinks about health and fitness now that she’s no longer competing, and a few of her passion projects, including financial literacy. She also talks about her latest forays into investing, and how she appreciates and empathizes with founders’ tunnel vision and work ethic.

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Investment Healthcare 102

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

SaaStr

FEBRUARY 6, 2024

I’ve been through it 3 times. Once as a start-up exec, and twice as founder. The first time, the answer was price. In my first start-up job, we were acquired for $1b with < $10m in revenue. It would have taken so long, with so much risk, to ever get to $1b in value, it’s tough to argue with. Although, looking back, it was still maybe a mistake, as we picked the wrong acquirer.

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Startup Cloud Pricing Revenue 186

The Moz Blog

FEBRUARY 6, 2024

Discover the impact of branded search and tips for boosting traffic with branded keywords.

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Branding 119

Groove HQ

FEBRUARY 6, 2024

Keeping your customers happy should be key objective, create a map to help you achieve that. The post Customer Journey Map: Boost Loyalty and Cut Churn! appeared first on Groove Blog.

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Churn Customer Support 69

TurnKey Labs

FEBRUARY 6, 2024

Imagine embarking on a journey to discover a hidden gem in the tech world, a place where innovation meets talent, and where the fusion of skill and passion creates a vibrant tech ecosystem. Welcome to Romania – an emerging powerhouse in the realm of software development.

Development 62

Development Software Development Innovation Software 62

Subscription Flow

FEBRUARY 6, 2024

Boost Digital Magazine Subscription & Engagement Strategy Subscriptions provide the foundation stone for the digital magazine business market. Here, offering subscriptions is the best way to do business with readers who urge for the written content. The recurrent need for quality content and articles has provided magazine publishers with an opportunity to monetize this need to read.

Payment Features 59

Payment Features Payments Payment Services Subscription 59

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

CloudKettle

FEBRUARY 6, 2024

Streamlining document generation is a pivotal aspect of ensuring efficient business operations. Salesforce OmniStudio provides a robust solution through its Document Generation feature, offering organizations the capability to effortlessly create personalized, professional documents without using code. In this blog post, we will delve into the concept of Document Generation, illustrate a practical business scenario, and […] The post Document Generation in OmniStudio appeared first on Cloud

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Business Enterprise Revenue Marketing 52

Scytale

FEBRUARY 6, 2024

ISO-what now? Navigating ISO 27001 is tricky (to say the least), and it can easily feel like trying to understand a foreign language – complete with its own vocabulary and terminology. Fortunately, you’ve got friends in the industry to show you the ropes and guide you through the certification process one step at a time. But first, let’s start with the basics.

compliance 52

compliance Systems Review Technical Review Development 52

User Pilot

FEBRUARY 6, 2024

SaaS onboarding is the first real touchpoint you will experience with your customers. It is, therefore, crucial that they receive all the tools they need to achieve success with your product and become long-term customers. This article will discuss what a good SaaS onboarding process is, the onboarding best practices to build an effective program, and onboarding examples from well-known companies to inspire you.

SaaS Payments 52

SaaS Payments Onboarding Payment Services Payment Methods 52

BetterCloud

FEBRUARY 6, 2024

Best of IT Management Products and Best of Security Products The BetterCloud team is incredibly grateful to our thousands of customers and users for once again elevating BetterCloud to G2’s Best Software lists for both IT Management Products and Security Products. BetterCloud’s placement in G2’s quarterly grids all year, leading to being named one of the best for 2024, is testament to the close collaboration we have with IT and our customers that we continue to be proud of.

Software Review 52

Software Review Software Innovation Operational efficiency. 52

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

CloseSaaS

FEBRUARY 6, 2024

Relationship management is a strategic approach to managing relationships with customers (CRM). While it may sound boring, it's critical to driving revenue.

Management 52

Management Revenue 52

Teamgate

FEBRUARY 6, 2024

What’s New on Teamgate: January 2024 Key Feature Releases: TGD-1093: Workflow Automation Summary: Workflows will enable Teamgate users to build efficiency through creating automated actions when specific triggers are met.

Payment Features 40

Payment Features Subscription Enterprise 40

SmartKarrot

FEBRUARY 6, 2024

In the fast-paced and interconnected world of today, businesses face the challenge of meeting customer expectations across various channels seamlessly. This challenge has given rise to the concept of omnichannel strategies, a comprehensive approach that aims to create a consistent and unified experience for customers across all platforms. We will delve into the importance of omnichannel strategies and explore how businesses can implement them to achieve sustained customer success.

Customer Success 10

Customer Success Strategy Social Media Artificial Intelligence 10

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. Artificial Intelligence (AI) is reshaping the way businesses approach customer success. In this article, we’ll explore the transformative impact AI can have on customer success and how it is revolutionizing the industry. 1.

Customer Success 10

Customer Success Artificial Intelligence AI Scale 10

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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